Willem E.

Despite having a decent tax filing system Turbo tax lost my tax info after filing and proceeded to give me a customer support run around.

For context: I filed my 2020 taxes with minimal difficulty and when I call, the agents can see that I have indeed filed but the webpage shows no pertinent information to my filing. It has been four weeks now since I first requested to see my tax return and each time I call I am greeted by the most horrendous (yes, worse than USPS) automated voice mail systems. Nearly 80% of the time the call ends in the system hanging up on me after an extensive 'tell me why you are calling' loop. When I occasionally get through to an agent they tell me that 'IT will look into it and get back to you'. This would have been frustrating but fine if not for the fact that it has now been four weeks, $200, and several automated voice mail greetings later and I have still not received so much as an update from IT.

I don't usually write reviews but my experience with TurboTax was so bad that I had to rant about it somewhere.