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The company has garnered mixed feedback, with some customers appreciating the vibrant color options and affordability of the contact lenses. However, a significant number of reviews highlight serious concerns regarding product quality, including discomfort and health risks associated with the lenses. Many customers report issues with order fulfillment, including incorrect prescriptions, delayed shipments, and inadequate customer service responses, often leading to frustration. The lack of effective communication and support during disputes, particularly regarding refunds, has negatively impacted the company's reputation, suggesting a need for improvements in customer service and product reliability.
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I love how natural these look. My only issue was they ran "smaller" on my pupils, maybe because I have larger than normal ones. Otherwise I'm pleased with them. They came in the cutest box and I appreciate the gifts included.
I ordered a pair of contact lenses (color: egypt red) and I was really satisfied because the quality is excellent, I also would like to say that the support service is great and they treat you very very well! They give you a free contact lenses box, some free stickers, and like some glitters, they also give you a mini mirror, I didn't give 5 stars because of the mirror, it came broken, but I honestly didn't care that much because the rest of the package was perfect and I apologize because it went through many shipping days, so it may have moved a lot. :)
These are beautiful contacts! They looked very natural and were super comfortable once my eyes got used to them. I do not wear contacts often so it took a few minutes to adjust, but then I almost forgot I was wearing them! They covered my brown eyes so we'll.
It has been over 20 days and I still haven't received my package. I cannot track my package or find any info about it. There customer service is terrible can't find a way to contact them either.
I love how this contact conpletely covers my eye color! These are so stunning! To make this even better i recommend ttdeye to have the pupil hole feather out a little to make it even more natural.
I have been waiting nearly A MONTH for my package & still waiting. The customer service is HORRIBLE & it sucks because their contacts are great but I would definitely not purchase a single item ever again. Oh & their tracking is horrible as well, it doesn't give you a date nor does it specify where the items are.
Hi,
First of all, we sincerely apologize to you for any inconvenience that brought to you.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? We will help you with this.
Again, we are extremely apologetic for what you have experienced and sincerely hope to serve you better in the future.
Best wishes!
These were the first lenses I've ever worn. Mine were non-prescription. I was surprised by how comfortable they were - I kept them on for 8 hours without needing eye drops or anything and checked multiple times throughout the day to make sure I didnt lose one without noticing. The color completely covers my dark brown eyes. Highly recommend TTDeye.
Such pretty lenses! I love the color and they are so natural looking. Can't wait to ordee my next pair!
Flawless products and service. High quality products with a fair enough price. I got mine with a 40% off coupon, really love it!
Update: I previously wrote a review about my parcel being lost and the tracking site being very unclear. I deleted my previous review and will rewrite it purely based on my experience after customer service handled the complaint for me.
1 month after my order, my parcel was sent back for return as the site did not contain information to where my order was, so I could also not pick it up. TTDEYE asked me if I wanted them to reship it, and I said only if it's sent with DHL or else I wanted a full refund. They agreed, so they sent it with DHL for me.
To my surprise I ended up having to pay 50 euros for import taxes, when it arrived in my country. So basically because my order was not delivered to me the first time, I ended up paying even more, which I was trying to prevent.
All in all, I did receive my lenses this time and pretty fast. I just wish it was done sooner and it's a pity for the import taxes, but oh well... at least i got them.
So many choices! I can't believe the prices for such amazing products. Buy 2 get 1 free offer is the best! I
Will definitely be a repeat customer.
I'm completely disappointed in the amount of time it takes to receive my contact. It's been a month and still no contacts! Tracking is horrible and a waste of time. If you're ordering these contact your best bet is to order them from another place! PERIOD
Hi,
First of all, we would like to apologize to you for any inconvenience that may have brought to you.
About the shipping time, it varies with the destination country. And sometimes it might be delayed due to some unexpected and uncontrollable factors. Hope to get your understanding.
In our attempt to serve you better, would you mind updating your order number here? We will help you to check it.
Again, we are extremely apologetic for what you have experienced and sincerely hope to serve you better in the future.
Looking forward to your response.
The contacts are so natural and all of people around me thought they are real. Love them so much! Love TTD!
TTDeye has sent to me my orders coming with many gifts including gift card, lense case, tiny mirror, and beautiful glitters. I was so impressed with the addtional cute things.
I love the way they make me look and different and how they could pass as my real eyes wore them on my first date and the dude fell in with my eyes.
So I have been fighting with this site and customer service since Friday! I realised after ordering that my phone auto corrected and put body St and not Bost ST on my address. So I immediately contacted them. Not only did I not get an order number no one would respond. Finally on Tuesday I get an email saying it's already in transit and can not be changed with a tracking number. So I check the tracking number. Lable hasn't even been made yet. So I call the usps people. To. See what I can do and they say they haven't even received the item but once it has I can pay to have the address fixed. So not only did I spend 100! Dollars on contacts I really wanted that I will never get. Now I have to spend more still not gerenty that I'll even get it then. And nonrefund. And then I try and log on the to account ordered from. That I was asked to make while ordering so everything was saved but guess what I said I haven't made any orders at all ever. Lol what a joke..
Hi,
First of all, we would like to sincerely apologize to you for any inconvenience that may have caused.
Regarding the order number you didn't receive, it is generated once the order is made successfully. It also can be seen in the order and shipping confirmation emails. We have checked and found that the email you filled in lacks an "o" in ". Com". You couldn't receive those emails because of the wrong email filled.
As for no order in your account, firstly, the order is under the wrong email, so it couldn't be found in your account registered with the correct email later. Second, you didn't register before placing the order. You only allowed to "Keep me up to date on news and exclusive offers", that is, subscribed for email marketing instead of making an account.
Finally, regarding the late response to your address correction request, We have checked our inbox, we only received your email sent on March 23. While the parcel was taken away by the carrier on March 21. Therefore, we are unable to help you to correct it. Normally, we will try our best to find the parcel to correct the address if it's wrong. However, nothing can be changeable once the parcel is shipped even though we extremely want to stop it. Hope to your understanding.
Again, we are extremely apologetic for what you have experienced and sincerely hope to serve you better in the future.
It says it takes 10-20 days for shipping on their site. But my package took about 25 days to arrive. The shipping time is really long. But to my surprise, they sent me some extra stuff, such as lens cases, hand mirror, stickers. And the contacts are totally as what I expected.
I love my contacts! It loves so natural and people always ask me if they are my own eyes! They are perfect, I'll buy them again.
I bought lens from them and it's been over a month that I haven't received it. I keep contacting them regarding this, and they continue sending me the same response. I ask my money back but they continue replying to me with the same response that is not helpful at all. Although their lens are great their auto we service isn't. Definitely a rip off.
Hi,
First of all, please accept our sincerest apologies and thank you for bringing the problem of late delivery to our attention.
Regarding the shipping time, it varies with the destination. And sometimes it could be delayed due to some unexpected and uncontrollable factors, such as fewer flights. Customs clearance delay, bad weather, etc. Hope to get your understanding.
Would you mind updating us with your order number here? We will help you with this.
Best wishes!
I love it. It looks amazing and the color is beautiful. It came to Panamá in like 3 weeks but it was worth the wait.
Answer: Hi, we are sorry that we don't have contact with positive power. We only have contacts with negative numbers for people who are near-sighted and 0.00 for normal eyesight.
Answer: I'm afraid you can kiss your money goodbye my friend. I never even received my package, and even though I repeatedly requested a refund, they never addressed it. They offered to send me another package, or a discount code for me and my friends for my "next" order, but after a month of playing e-mail ping-pong, they never even acknowledged my request for a refund- just offered everything else instead. They will hold on to your money at all costs. I finally had to lodge a complaint with my credit card company to get the charges reversed.
Answer: Shenzhen, in southeastern China. It links Hong Kong to China's mainland.
Answer: I assume China. The "customer service" address is in China.
TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!
Hi,
First of all, we sincerely apologize to you for any inconvenience that brought to you.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
As for methods of contacting our customer service, you could DM us via Instagram or Facebook, message us via online chat on our website or email us.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here or email us at info@ttdeye.com? We will help you with this.
Again, we are extremely apologetic for what you have experienced and sincerely hope to serve you better in the future.
Best wishes!