I needed a contact lens urgently and I reached to them. They gave me a quality one at an affordable rate and the delivery was swift. I also love their customer support services
If I could give 0 stars, I would. They are a scam, literally. They charged me twice then when I tried tracking my order they it says 'Order Not Found', wtf? Their 'support team' sent me an automated message of them working on it, but why is my tracking number not found? That's sketchy. I highly DONT RECOMMEND THIS PLACE.
I have been waiting nearly A MONTH for my package & still waiting. The customer service is HORRIBLE & it sucks because their contacts are great but I would definitely not purchase a single item ever again. Oh & their tracking is horrible as well, it doesn't give you a date nor does it specify where the items are.
Hi,
First of all, we sincerely apologize to you for any inconvenience that brought to you.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? We will help you with this.
Again, we are extremely apologetic for what you have experienced and sincerely hope to serve you better in the future.
Best wishes!
I've ordered a few times in the past. I personally never had an issue with slow shipping. My 1st order, like many others who left reviews, I didn't understand the tracking procedure. I do remember receiving an email response to my inquiry. Which is what was explained in a few responses.
I enjoy this website because there are colors I like that my eye doctor doesn't. It's fun. Lol. And I only had issues with one pair I've ever ordered with being too big. Only one pair!
BUT! THIS time around I wanted something cute, fun & different than what I normally wear (for my vacation) so I ordered the mystery box & I received it today! I placed my order Dec. 28th. Today is Jan. 11th.
It is so awesome! I've tried on every pair so far! 4 out of 5 of the pair received, I would have never chosen on my own but they are equally my favorite! Lol.
I'm pleasantly pleased! Each time but especially this time!
I have received faster responses via email than phone. But I've always received a professional and pleasant response.
Thank you for sharing your experience! Your satisfaction is the biggest power for us.
I have yet to receive ordered product! I suggest you shop with a different company. They took my money and did NOT ship my product, sent me what they had in stock and and
My contact lens were very beautiful but I could keep them for more than hour. They where too cloudy too see out of and I order non-Rx! They must of been prescription! I want a refund!
Amazing website to get contact lens for eyes online. They have huge collection of contact lens. I found them amazing, soft, excellent vision and comfortable to wear. Their service is also good.
Horrible company! I have been waiting almost 2 months on my contacts! They have also provided bad customer service and won't give me a refund! DO NOT BUY! TOTAL SCAM!
I was tracking my lenses and says the lenses was delivered but i never received it. I want to know what can i do? In the image says delivered but don't say the address and nothing else
I love how this contact conpletely covers my eye color! These are so stunning! To make this even better i recommend ttdeye to have the pupil hole feather out a little to make it even more natural.
I was so doubtful at first but still proceeded on having a pair. So thankful here that I followed my gut feeling. Suuuuppppeeerrr love the ttdeye pair I just have!
What an eye glass the quality, easy to put on comfortable to wear and their customer service is amazing and awesome i recommend you to order and verify my view
Listen guys do not believe the bad reviews you are reading on here they are FAKE. This company is NOT a scam company and they did send my package but, it took 21days from the day I ordered. With all the negative reviews I was afraid I had been scammed. Turns out the contacts are GREAT AND I REALLY LOVE THEM!
Thank you so much for the review!
I have such dark brown eyes it's hard to find colored lenses that give me a good realistic coverage while remaining comfortable. These are perfect! I'm obsessed.
TTDeye has sent to me my orders coming with many gifts including gift card, lense case, tiny mirror, and beautiful glitters. I was so impressed with the addtional cute things.
Reliable affordable contacts. Always come through and good quality contacts. Delivery is always faster than expected. Great company that I have purchased 4 times from now and always impressed.
Have to say great customer service in ttdeye. I ordered one pair of crystal ball yellow green last year and I like it very much. I purchase again this year for the same crystal ball, however i founded the color is a little difference these 2 pairs, i contact their service,
They said this the new I bought is crystal ball yellow green II while last year I ordered was crystal ball yellow green, these are a little different, and if I want, I will add $10 and they will send me the crystal ball yellow-green, I really like it, so I pay $10, I though perfect,
Meaning I only pay for a little for shipping and I got one pair of contacts, happy and
Ttdeye's crystal ball is really good, like so much
$20 seems ridiculous for a shipping time of 5-8 days but I really needed it by the 8th day at the very least.
My package was two days late and I missed the deadline for what I needed them for. I contact support, they refused and belittled me for believing that it would arrive on the 8th day. DO NOT PURCHASE FROM HERE.
Hi,
First of all, we sincerely apologize to you for any inconvenience and an unpleasant shopping experience that brought you.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? We will help you with this.
Best wishes!
TTDeye offers the best contact lenses, I bought contact lenses from them and they are comfortable and easy to wear. Thanks for the amazing service keep it up.
I have bought contact lens which is very nice and soft lens. It is health full and protective for the eye. Easy to put on and have long life so use this service is very interesting.
Overview
TTDeye has a rating of 2.1 stars from 294 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TTDeye most frequently mention customer service, tracking number and post office. TTDeye ranks 21st among Contact Lenses sites.
Business History
During these 7 years of development, TTDEYE company are outstanding after so many contact lenses export business, whose turnover has reached 80 million, and are expected to reach 1 billion this year. On the basis of delicate design and responsible attitude, TTdeye made a great breakthrough and fast-growing these years, stepping ahead of e-commerce industries. More important visits only to the Instagram platform reach up to 270 thousand and are still growing.
Always insist in the principle of “quality first, custom ahead”, Ttdeye will try our best to provide all our customers first class contact lenses with thousands of colors, and seeking fashion, beauty as well as health for every girl to find love, happiness and wonderful tomorrow.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashley,
First of all, we sincerely apologize to you for any inconvenience that brought you.
We are sorry that some carriers don't cooperate with the tracking query service provider of the "Track Order" function on our website. So it shows not found when tracking there. Regarding such a case, please don't hesitate to contact our customer service via email or online chat. Our customer service will help you during our working hours. Or would you mind updating us with your order number here? We will arrange a customer service representative to handle your issues in priority.
Best wishes!