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TTDeye

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Nepal
1 review
1 helpful vote
Follow stiff w.
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I recntly bought a contact eye lense for my wife and it is exactly the same product and quality that shown in picture. I am satisfied with their service and quality. The price was also affordable for this quality. Thanks TTDeye

Date of experience: August 23, 2022
Nepal
3 reviews
0 helpful votes
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Clearer Vision
September 2, 2022

I was a bit worried if I could get the perfect lense as my doctor's prescription for me. I needed the lense to be soft and comfortable to wear. TTDeyw cleared my doubts and provided me with a perfect one! With their lense my vision is much clearer and I don't have to worry about the hassle of wearing glasses ever again! Thank you for your quick response and shipment!

Date of experience: September 1, 2022
Washington
1 review
1 helpful vote
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I bought 3 pairs
June 4, 2021

I bought 3 pairs, gray, glacier brown and gold
You do not see them, very blurry even I put 1.75 grad. Glacier brown you can see them cause they are thicker but they look very weird. I wanted to return them but you don't suppose to open them... how do you how they supposed to Look like if you don't open them stupid! Do not buy this $#*!!

Date of experience: June 4, 2021
Georgia
1 review
1 helpful vote
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Didn't receive order
September 8, 2020

It's been over a month now since I've ordered from ttdye.com I tried tracking my package but my order tracking number was wrong because it said my order was sent to a whole other state and my order says "fulfilled" but I never received it this is the 2nd time this has happened

Date of experience: September 8, 2020
New York
1 review
1 helpful vote
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These are the only contacts that didn't move around in my eyes or didn't irritate them at all they're really soft and are barely noticeable, will definitely purchase again!

Date of experience: June 11, 2021
Algeria
4 reviews
0 helpful votes
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Super cool
September 8, 2022

A while time ago I bought a contact len and it was amazing, high quality and fair price, the shipping is so fast and since I bought this product for the first time from this site I'm always buying stuff from it

Date of experience: September 8, 2022
California
1 review
0 helpful votes
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Never received my package
July 28, 2021

I would never order from here again! Tracking is very complicated it states that my package was delivered July 27th at 7:18am, my mail doesn't even run that early! And when I emailed them to get answers they stated it was delivered the same day at 3:16pm and they're making me check with local post office or neighbors to make sure it was delivered to the right address! So basically me putting the RIGHT address that they claim they delivered it to doesn't even matter. If it was delivered to a local post office that should be in the tracking information! I have to go through to much to receive my package or a refund for these items I purchased which aren't cheap at all! I am very stressed out I feel like I waisted my time and money with this company very unsatisfied! I would give 0 stars if it was an option

Date of experience: July 28, 2021
Portugal
1 review
10 helpful votes
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I ordered the TTDeye Pearl Grey Colored Contact Lenses with prescription and they arrived in 11 days, so I don't have any complains on that subject. I liked how they looked on me (I have brown eyes), however, when I put the lenses I instantly noticed a foggy effect and then I wore them like 5/6 hours and they were SO uncomfortable! My eyes got really dry and red and I got a huge headache (and I wear lenses since I'm young). I just wanted to get home and take them off. It feels like my eyes "can't breathe". I'm very disappointedI don't recommend, they can damage your eyes.

Date of experience: November 21, 2019
Algeria
3 reviews
0 helpful votes
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TTDeye is very good
August 11, 2022

TTDeye is very good and the huge store to buy contact lens, I have recently bought from here and I aam so amazed with the quality, They have lens which is good for the eye They are super natural like even I can't tell they're really contacts. I highly recommend!.

Date of experience: August 9, 2022
Peru
1 review
0 helpful votes
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This site is very good I bought some contact lenses on this website and seriously the quality of the product is good and what is better is that the shipping is fast, also the customer service is very good, now I am very happy with it my new glasses, I look much better and very confident.

Date of experience: July 19, 2022
Maryland
1 review
4 helpful votes
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Ttddeye
June 6, 2020

I ordered a package and it's been in there air for almost 2 months. I emailed them and they refused a refund because it "hadn't been delivered" yet and I should wait an additional 30 days. DO NOT ORDER

Date of experience: June 6, 2020
North Carolina
1 review
2 helpful votes
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Well
March 24, 2021

So I have been fighting with this site and customer service since Friday! I realised after ordering that my phone auto corrected and put body St and not Bost ST on my address. So I immediately contacted them. Not only did I not get an order number no one would respond. Finally on Tuesday I get an email saying it's already in transit and can not be changed with a tracking number. So I check the tracking number. Lable hasn't even been made yet. So I call the usps people. To. See what I can do and they say they haven't even received the item but once it has I can pay to have the address fixed. So not only did I spend 100! Dollars on contacts I really wanted that I will never get. Now I have to spend more still not gerenty that I'll even get it then. And nonrefund. And then I try and log on the to account ordered from. That I was asked to make while ordering so everything was saved but guess what I said I haven't made any orders at all ever. Lol what a joke..

Date of experience: March 24, 2021
TTD E. TTDeye Rep
over a year old

Hi,

First of all, we would like to sincerely apologize to you for any inconvenience that may have caused.

Regarding the order number you didn't receive, it is generated once the order is made successfully. It also can be seen in the order and shipping confirmation emails. We have checked and found that the email you filled in lacks an "o" in ". Com". You couldn't receive those emails because of the wrong email filled.

As for no order in your account, firstly, the order is under the wrong email, so it couldn't be found in your account registered with the correct email later. Second, you didn't register before placing the order. You only allowed to "Keep me up to date on news and exclusive offers", that is, subscribed for email marketing instead of making an account.

Finally, regarding the late response to your address correction request, We have checked our inbox, we only received your email sent on March 23. While the parcel was taken away by the carrier on March 21. Therefore, we are unable to help you to correct it. Normally, we will try our best to find the parcel to correct the address if it's wrong. However, nothing can be changeable once the parcel is shipped even though we extremely want to stop it. Hope to your understanding.

Again, we are extremely apologetic for what you have experienced and sincerely hope to serve you better in the future.

Australia
1 review
0 helpful votes
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I received a refund
January 27, 2021

There was the issue with receiving my parcel, but I found out it was not TTDeye's fault, nevertheless they offered to send me the refund and the customer service person was really helpful and understanding.

Date of experience: January 27, 2021
Kenya
1 review
0 helpful votes
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TTDeye
September 5, 2022

My name is harrison. I was suffering from eye problem where i visited this company for treatment and am now okay. I recommend everyone to visit it because its a good one. Thankyou.

Date of experience: September 3, 2022
Germany
1 review
0 helpful votes
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If I could I wouldn't even give a star at all. It took me 2 weeks to receive it and it was a struggle to get them. I'm a professional contact lenses wearer and these lenses were extremely uncomfortable, I tried everything but it didn't work. I couldn't even have them on for 1h. To bad.

Date of experience: July 10, 2021
Morocco
1 review
0 helpful votes
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Good
August 6, 2022

This website offers a huge collections of contact lens of all different colors that are very comfortable to wear. Shipment was quick and customer service is also good. I recommend it to everyone.

Date of experience: August 5, 2022
DO
1 review
0 helpful votes
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This website promotes a great excellence of products such as exceptional quality contact lenses in addition to having a good customer service, safe and fast shipping

Date of experience: August 8, 2022
California
1 review
2 helpful votes
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Love TTDeye
February 28, 2021

I love TTDeye! Everything was perfect. The lenses are super soft and I can barely feel their existing. Going to only buy colored contacts from now on!

Date of experience: February 26, 2021
Kenya
2 reviews
0 helpful votes
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Excellent services
September 2, 2022

I love your wide variety of contact lens with affordable prices and amazing discounts to choose from accompanied with excellent customer service satisfaction

Date of experience: September 1, 2022
Texas
1 review
1 helpful vote
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Keep updated w me
January 9, 2022

So I currently ordered the lenses order number #******* on dec 31,2021 and it is currently Jan 9,2022, l know shipping takes time but the package says it's been ‘ CARSON / Arrived shipping partner facility, usps awaiting item ‘ since January 4 & I looked up usps and used the tracking number and it tells me that the tracking number is not In their system and i tried the tracking number with different carriers and the number isn't in any system, I'm going to give it 10 more business days and then update from there. Please do not let me down ttdeye

Date of experience: January 9, 2022

Overview

TTDeye has a rating of 2.1 stars from 294 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TTDeye most frequently mention customer service, tracking number and post office. TTDeye ranks 21st among Contact Lenses sites.

service
137
value
124
shipping
137
returns
103
quality
123
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