I placed my order, uniuni there courier I assume lost my package, they kept lying to me.
Roger from there csr tried to help was rude, 2nd parcel was sent for me. I received it today, no apology note. Nothing! I asked for my money back and they denied as I no longer required there product rather without my consent they sent me a package. No idea till date where the original parcel is! Never using them again
The contacts arrived fairly early and they were great for a month but after that my eyes got red, they swelled up and i was in so much pain even days after not wearing the contacts even though they were supposed to last a year but didnt even make it through a month. And now if i try again even after cleaning them properly they feel like sandpaper in my eye. Theyre pretty but not worth losing your eyes.
Various types of lenses are available in huge quantity with the best quality. These lenses are easy to wear and feels very comfortable. These are necessary to keep our eyes healthy. Everything about them is perfect and mind-blowing regarding costumer relation. Product quality is very good and shipment is very fast.
I am a totally contacts lover, and i used a lot of contacts, i know this brand through instagram, an influencer i followed recommend this and i try, in fact, its just so good, i feel comfortable even when it still in delivery, i get the parcel for 10 days and the customer service track the delivery for me on time and notice me to check the post. They are more comfortable than any other contacts i wore before, it's edge design and water content, especially its weight is very light, anyway, i strongly recommend this brand to you guys, BTW, you can use the code i used, there is a extra 10% discount: renjie.
I got contact lenses from ttdeye, really soft and high quality. This website is especially for online shopping where contact lenses can be found easily and can be purchased at affordable prices. The coutomer service here is also very fast and good. You can also buy good, soft and high quality contact lenses in different colors and designs from ttdeye.
*******@ttd_eye
My partner ordered contacts from your website about 29 days ago now going. (30)
They haven't received it on top of not receiving it you guys are not refunding the money.
I am disgusted and hurt by this this. They said it was supposed to be a Christmas gift for someone, They have never experienced anything like this and I'm honestly disgusted.
During Covid moments people are going through a lot and having money problem. If you guys aren't able to deliver their package on time or they haven't received their ORDER the least you guys can do is refund them their money back.
I have a YouTube platform and I will be doing a video on this and read all the reviews on here to my supporters because this is disrespectful, unprofessional and disgusting. Do better
My recent lenses were bought from here, they are pretty comfy actually and my eyes got used to them real quick, the lenses themselves are soft and squichy, clear and provides excelent vision, id definately recommend this
Received the contacts. Purchased 2 separate pairs. They would not stay in my eyes at all. Looked at the expiration date one showed 2018 the other 2021. I wouldn't recommend them at all if I could give 0 stars I would
These contact lenses are very comfortable to wear and have great vison. Also, the lens have no health side effect and require little cleaning. I like them very much. I recommend everybody to use them!
I ordered August 15th it is now October 13th I still have not received my order. I also reach out to customer service multiple times and got no response. I will never purchase from this company again and I advised my friends and family not to either! HIGHLY DISAPPOINTED!
Ttdeye.com found me through instagram where they ask if they could send me a few pairs of contacts to try out. It took a few weeks to get them in the mail but they were so amazing when I got them. You can check them out on my *******@Illusivebeauty1. You can also get them in your prescription if need it but it might take a little longer to get them to you. Like I said I absolutely love the contacts and the options are endless.
I ordered contacts about a year ago from them. They worked great while I had them so I wanted to get more for my cosplay. I had a last-minute convention to go to, so I rush ordered them. They never showed up. So I placed another order like an idiot. I canceled both and am waiting on them to return my money. I highly doubt I will get my money back so save yourself the expense and go somewhere else.
So 65 dollars later I have 3 sets of contacts that are unbearable and unwearable. Set 1: California brown. They are bright orange. Forget what they look like on-site, not a warm brown. I have dark brown eyes and with this contact in they become cosplay light orange. So scary. Next: Nasa Gray. So huge they barely fit my eye. My prescription is -6.00 in both eyes. Color is not hideous, but I can't see as the lenses don't fit my eye and keep popping out all day. 3rd color: Allicent (?) Brown. They are a weird light grey and so fake looking, like a blind reptile. As I said 65 dollars wasted as I threw all 3 sets in the garbage. Don't believe the pics on website, these lenses are pure trash.
Hi,
Thank you for taking the time to write to us about how our product does not meet up with your expectations.
We will inform our customer service to help you with this.
Best wishes!
I purchased my order during the buy 2 get 1 free sale. That was on August 26, now on this app I have called Shop to track every order I make says that it's in Memphis. But it's been there for 5 days now…. Plus it keeps changing saying "it's in transit, arriving on time" or "in transit, arriving late". I look at the tracking literally almost every hour to see if it left but it hasn't. The email from TTDEYE also says that it takes 10-20 days for a package to be delivered. It's day 15. I stay in Louisiana so Memphis is seriously not that far. I even researched the distribution center it's at……TERRIBLE. If I don't receive my package by the 20th day, I'm sending an email about a refund because these type of carriers for packages is ridiculous. TTDEYE should use DHL, FEDEX, or even UPS. I've never heard of 4PX in my life.
I ordered and paid for blue contacts. They sent me light grey. When I contacted the company they said I can pay for the ones I ordered and they will send they correct pair. They also want me to pay to return the wrong pair they sent me. DO NOT ORDER from this company, you will not get what you paid for!
Hi,
First of all, we sincerely apologize to you for any inconvenience brought you.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? We will investigate this matter thoroughly and help you solve this.
Best regards!
Ordered lenses with color, received ones that barely had any color and did not stay into my eye, were very painful. These were obviously a defective pair of lenses. I contacted them, they said they would send me a new pair if I cut them in half. I did this and sent a picture. They claimed these were not their lenses (because they didn't match their pictures) and they wouldn't send me a new pair. Ironic, since it was a defective pair of lenses and the whole point was that they probably didn't look like their pictures BECAUSE they were defective. Money gone.
Wao. I just received my contact lens from TTDEYE. Very Bright. I just think I look too pretty from the lens. The vision is excellent. The are very easy to put on and use. My usage tells me the will last.
Thanks you Soo much TTDEYE. L will like to recommend this site to all around me.
I'm super pleased with them, A great site which i recommend for everyone who wants to buy contact lens for eyes, Vibrant colored contact lenses makes eyes look pretty, Short adaptation period, Comfortable to wear, just excellent.
Don't go near them. If they get their hands on your details you will NEVER get rid of them. No matter how many times you unsubscribe from them spamming you or how many times you email them to stop using your data they will just keep spamming you.
These reviews about people not receiving their contacts is TRUE. I've been waiting two months. I keep reaching out to TTDEYE but they keep saying be patient. When I checked tracking it says they been in California in the same spot for 15 days! This is unacceptable. They keep blaming it on covid-19, but I've ordered so much since March and have received EVERYTHING except these contacts. Thankfully I paid with paypal and they are working to get me my money back.
Answer: Hi, we are sorry that we don't have contact with positive power. We only have contacts with negative numbers for people who are near-sighted and 0.00 for normal eyesight.
Answer: I'm afraid you can kiss your money goodbye my friend. I never even received my package, and even though I repeatedly requested a refund, they never addressed it. They offered to send me another package, or a discount code for me and my friends for my "next" order, but after a month of playing e-mail ping-pong, they never even acknowledged my request for a refund- just offered everything else instead. They will hold on to your money at all costs. I finally had to lodge a complaint with my credit card company to get the charges reversed.
Answer: Shenzhen, in southeastern China. It links Hong Kong to China's mainland.
Answer: I assume China. The "customer service" address is in China.
TTDeye has a rating of 2.1 stars from 294 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TTDeye most frequently mention customer service, tracking number and post office. TTDeye ranks 21st among Contact Lenses sites.
Hi,
First of all, we sincerely apologize to you for the unpleasant experience brought to you.
Our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? Then we will inform our customer service to handle your issue in priority.
Best regards!