Overview
TSI Shipping has a rating of 3.1 stars from 1,267 reviews, indicating that most customers are generally satisfied with their purchases. TSI Shipping ranks 28th among Shipping sites.
Instant Feedback
The communication was excellent and I felt that I was being updated every step of the way. However, the condition in which I received my items through TSI was deplorable to say the least. Each box was packed carefully and with adequate cushioning prior to shipment but when I received my boxes in AZ (from VA), the boxes were it terribly poor condition: Dirty, some ripped and barely holding together. Clearly they were not handled properly and I lost an appliance and several other items due to severe damage during the shipping process. I'll be using a different service the next time I need to ship my items.
I was very nervous to have some sentimental antiques moved cross-country. I had no one to vouch for TSI except for online reviews, which were very positive but it's hard to ignore few people's bad experiences. Nonetheless, I took a chance on TSI, and it was an AMAZING experience. They were so efficient, courteous, and proactively kept me in the loop with every step of the process. More importantly, my precious antiques arrived on time, safe and sound. I would highly recommend TSI for anyone would has a small load of cargo to move cross-country.
The company organized a move from the Chicago area to South Florida with some very specific requests. Isaac was very responsive, professional, and made the move work perfectly. I would highly recommend.
Shipment from Florida to California was delayed two weeks because my furniture sat in a warehouse in California and nobody bothered to tell me. It was not until after repeated calls to the main office that we FINALLY were able to get the California warehouse to contact us and schedule a delivery date. However, they only delivered one of the four pieces of furniture we are shipping. We still don't have a delivery date for the rest, however they did see fit to charge our credit card for the balance that was supposed to be due after delivery was completed. Not a good experience so far.
Thomas has been very attentive and prompt with inquiries and email communications. He was also very complete with information he provided by phone. We are looking forward to a successful transit experience.
There was a very long period of time between the pickup and delivery - over 6 weeks. No feedback given about the status of the shipment during this time period. I had to call/email 2 X to find out status.
When I was given a status - they said shipment would be delivered on the next Saturday/Sunday - which was a weekend I was out of town. They did not ASK if this would be convenient. I made special arrangements to have someone at my home to meet the shippers on the Saturday. They did not show up. Really frustrating. Then I had to call the company to find out status. I was told - not asked - that they would deliver on the following Wednesday. The delivery people were courteous and my fragile items arrived intact and in good condition. Overall I am not recommending this company to friends and family who need things shipped.
There was confusion on the delivery because they were using the wrong number to contact the recipient. But it was handled professionally and attentively. It's not whether you make a mistake, it's how it's handled once it's addressed. TSI did a very good job of handling the problem.
We're still waiting for your response as to having a truck pick up the items from stop two to deliver to stop one. Your driver delivered all of the items to one stop even though we paid to have things delivered at two. Once I know whether you can resolve this, I can more fairly determine happiness with your product. Kathy is seeing to it at your end. Thanks.
Your website sucks. It promised an instant quote...and quite clearly it does not provide this. SO, it really sucks to be a company so desperate for business that misleading website advertising makes your company a greedy bunch of liars by promising one thing and not delivering. What an absolute waste of my time.
We could not be happier with the furniture shipment through Transit Systems. With the White Glove service they took care of everything. When the management firm of the apartment building was extremely difficult to deal with Tom Tract worked through it and got it done.
You service was terrific and movers very efficient and polite. Most helpful was you phone representative, or scheduler. She had all the information I needed to decide if your service fit our needs, she clearly communicated all additional information that may be helpful to the customer in making the move easier and most efficient, and was available and answered questions when I called as the process went on. She was amazing!
My Cullen Lefchak deserves kudos and high recognition for his guidance with my curb-to-curb delivery preparation. Cullen is very professional and responds immediately to my emails or cell calls. He'll admit when he doesn't have an answer; however, Cullen will research and get back to you. I recommend him to set up your delivery!
There was very little communication about the ~45 day transit for my item. I had to call more than once, and received ambiguous statements about its location, and especially the delivery date and time.
The second point is that the clock had a damaged spindle part in the clock works. It may have happened in transit, and the person who owned the clock prior to its shipping to me maintains that it wasnt broken.
Your price quote is over the top. I can get a better price using FedEx or UPs and don't have to go thru all the drama of packaging the item. For being a freight service your pricing is way out of line.
TSI was perfect for my needs: moving the contents of a small apartment across the country. At the same time I needed to drive across the country myself, and customer service was excellent in coordinating the move so that my boxes arrived at my destination a couple of days after I did. Courteous, professional service on both ends and wonderful telephone support all the way. It couldn't have gone more smoothly. So nice to have one thing in a big cross-country move go perfectly!
I was really amazed at how good you all were at what you do! My phone contact initially was friendly and professional and personable and made me feel I was in good hands. The two guys who collected my stuff in Illinois were nice, efficient but not crazy fast, and they took care of my stuff. They packed some china; other boxes I had packed. Ditto on the delivery end: they were efficient and careful even though they had a delivery before and after mine that day.
My last moving experience had been quite awful so this one was not just a joy but a surprise at how good it was!
Company charged me over double my original quote because they said my weight was off. This happened over a month after the pickup. No call, no warning- just charged my card. If my weight was off that much, it seems I should have been notified way before now. Not cool- seems shady. Not a company I will use again.
The staff that I spoke with on the phone and the person who delivered were great. The lazy, uncooperative, useless driver that refused to pick up my items, causing me to have to move everything to a storage unit at U-Haul for a later pick up, probably shouldn't be used as a reliable driver. Granted I had more than I was originally quoted, and happily paid the difference. I am 5'4 120 lbs female, and I drove 40 minutes round trip to load and unload a U-Haul in 1 hour and 30 minutes. I would have loaded the truck for the lazy driver, but he just didn't want to do the job. Oh! And that was after completely driving by the house and lying about calling me, the customer, the day prior (originally scheduled pick up date).
Faulty communication about one item and delayed delivery of that item. Said it would come later, said it would come with rest of items, did not come. Indicated missing item on paperwork, driver seemed aware of issue. I expected follow up, heard nothing so I called. Report item was damaged and needed repair. Eventually that item delivered almost three weeks later.
Truck did not show up to pick up shipment after waiting home all day.
Called company which did not help. The shipping manager never answers phone or returns calls.
As for delivery when I called for status I was told truck already came but could not get into neighborhood. No one called me. When I called TSI I had to call to line for new service in order to get to speak with someone. Only after demanding shipment had to come that day because I was leaving area did truck driver come back. He met me a few blocks away as truck was to large for street. I had to put shipment on top of car and slowly drive back to house. Shipment flew off top of car. A nightmare!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members