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TrustpilotReviews 1,110

1.1

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Trustpilot Reviews Summary

Trustpilot has a rating of 1.1 stars from 1,110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trustpilot most frequently mention customer service, integrity team and bad experience. Trustpilot ranks 126th among Internet Safety sites.

service
480
value
378
shipping
207
returns
210
quality
382

We monitor reviews for authenticity

California
3 reviews
3 helpful votes
Follow Mary G.
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Help Center is Worthless
January 22, 2025

I have two reviews I want to write, but the companies are not listed on Trustpilot. The instructions in the help center did not work so I sent an email explaining the problem. Whoever responded did not read my email because I received the same instructions. I never heard from them again. Jerks.

Date of experience: January 20, 2025
GB
1 review
5 helpful votes
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TrustPilot wouldn't let me post a genuine review as its software thought it was spam. I provided details such as an invoice number, and asked what further information I could provide to assure them it was a genuine review. After "a thorough review" they decided to keep my review offline. I wonder how many reviews this happens to, and whether we are actually getting an accurate picture of companies' services.

Date of experience: January 15, 2025
Germany
2 reviews
2 helpful votes
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I have given a negative review of some scam behaviour of one company. They flagged it as a fake, so Trustpilot wanted proof. Then is the "magic" happen.

So far I can understand it. Reviews need to be real both sides. The problem is I have my proofs on place. I tried to send them but it looks like their server is blocking every email with attachment. I tried with a lot of images, then reduced it to two, then even with one image cutted to a size of 70kb. No luck even with that one. So I've ended with text only, but text is not a proof. It got through but I'm sure that won't bring anything and nobody will care about my proofs.

It's a shame. Like there is no site you can trust on the Internet now days. It's not even close. Have similar experience with Google Reviews a week or two ago. Just there google wanted a proof of a normal visit to a place from two (yes, two) years ago...

People, if you want a genuine reviews is better to look on not moderated sites. It have risk too, but the negatives there would probably be real.

Date of experience: January 11, 2025
GB
2 reviews
7 helpful votes
Follow Mo A.
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Trust pilot needs to be shut down. The experiance customers face leaveing reviews is just shocking over and over again genuine reviews are removed. Customers don't need the hassle of having to prove purchases over and over again its defeating.

Date of experience: January 11, 2025
GB
10 reviews
13 helpful votes
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Site should be closed down
January 2, 2025
Updated review

Site should be closed down since it's not fulfilling its purpose. It is supposed to give consumers/customers an idea of what to expect from a business and how they handle things if they go wrong. But as nobody is allowed to leave a genuine honest review. You really have no idea what kind of business you are dealing with.
I left a review about InPost. A 3 star review and included my parcel tracking number. This was in the hopes I could be heard and get some help. Posted parcel on 18th dec and hasn't arrived. Tracking just stopped updating after courier took parcel. Of course nothing is going to be sorted because they don't care. They would rather hide all negative reviews and bury under carpet.

Date of experience: January 2, 2025

They don't like bad reviews full stop.
May 12, 2022
Previous review

Most of my reviews are positive. It was just one or two which happened to be flagged and accused of being fake. Recently started using a money saving app called plum. And I wrote a low review because the app won't let me close my account and is taking my money. I also wrote a negative review about Bulb and their over estimating and overcharging. Had an email asking me prove to them on all the price increases as they increased price 7 times in one year and over charged me £700. One of the reviews got flagged and my trustpilot account got suspended. How do business expect to do better when they can't even accept their own greed and failures? It makes no sense.

Date of experience: May 12, 2022
GB
1 review
2 helpful votes
Follow Ben E.
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Have used Trustpilot for years to leave honest reviews. Left a recent review following awful customer service from a company for the second time. The next day, my account is closed due to fraud. I query it with trust pilot and they can do nothing about it and keep spouting this generic rubbish

Thanks for your email. Unfortunately, as mentioned before, your account was blocked due to suspicious activity detected through our fraud detection systems. In order to maintain the integrity of the platform, we are unable to provide specific details about these detections for privacy and security reasons. We can't unblock your account.

I cannot use the platform knowing they sensor bad reviews, what is the point?

Date of experience: November 20, 2024
New York
2 reviews
0 helpful votes
Follow Juanhung L.
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I had posted a few diverse reviews there, but found that they remove reviews when companies flag them. The reviews were all truthful and honest, with absolute facts, not hearsay or conjecture but proof of criminal behavior and they just blame A.I. For the censorship. It's fair to say that if you bother to post a review on Trustpilot that is critical of a large, well heeled company, it'll be 'down' in 24 hours or less because the company can 'flag' without showing proof that your review truly is erroneous, incorrect, or has no basis in fact. Today in America where 'regulations' and 'regulators' are a thing of the past, how else are we to tell others of a dishonest, criminal and in some cases, truly predatory company? The answer: Not using these 'fake' evaluation sites. I actually believe like 'BBB' who carries one company at 'A+', but all of the ratings for the company are ONE STAR, this tells you something about 'obvious' payola there too. Complain to the government? Yeah, that does a lot of good (NOT!) In a world that is now basically without rule of law, honest appraisals of criminal companies who's predation and wrongdoing are clear, are essential components of FIRST AMENDMENT in the U.S. where one particular 'tribe' seems hell bent for leather to SUPPRESS all criticism of wrongdoing and criminal behavior, but seek to punish those who step up to provide the rest of the public with a WARNING about the dangers of such suppression. We all have a responsibility to warn others of a clear and present danger, and when that's suppressed or halted, overal society itself suffers because your voice is stifled and taken away by autocrats, plutocrats, and yeah, kleptocrats.

Date of experience: October 17, 2024
GB
1 review
2 helpful votes
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Got trapped into a further years subscription at a 60% price hike.
Didn't receive renewal prices until i was inside the 30 day cancellation period, enabling them to charge whatever they wanted. Avoid!

Date of experience: October 17, 2024
GB
1 review
2 helpful votes
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I had a bad experience with uber, gave a 1 star review, and my Trustpilot account along with my other reviews were deleted. So I made another account, gave trustpilot a 1 star and a reason why, and this account was suspended...

Date of experience: September 2, 2024
Florida
9 reviews
22 helpful votes
Follow D R.
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If you go through all of the reviews on here you will see that nearly all of them are negative about trustpilot.com. I was just on there and it appears they make money by forcing businesses to pay them to get positive reviews. For example, I was looking at reviews for plenty of fish. Looking at the overall review for plenty of fish you would think that it is a trustworthy company. Looking through the first page I noticed that all of the reviews were positive and nearly entirely fake reviews. Once you go past the first page of reviews nearly 100% of the reviews are negative and from reviewers that have posted multiple reviews under their profile. I have personally had multiple truthful honest negative reviews of companies taken down by trust pilot because companies were able to pay to have my reviews taken down. This company works by extorting businesses and businesses pay to ensure that they have positive ratings on trust pilot.com. Please note that a very high percentage of reviews on trust pilot.com or fake reviews and created by scammers or bots. Near the all reviews that are positive come from people with only one review under their profile which is indicative of a fake review. Never right reviews on this site and never trust positive reviews on this site.

Date of experience: August 15, 2024
California
8 reviews
10 helpful votes
Follow B. Benedict W.
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Trustpilot plays both sides of the street. It accepts some reviews from consumers (if you somehow manage to successfully meander its byzantine review scheme). It also accepts money from companies while removing critical reviews upon request. Trustpilot (weird name by the way) just rejects other critical reviews. Attempted to post a negative review of a doctor; did not expect the train wreck that ensued -- repeated popups of "Opps, something has gone wrong." Well, yeah - the wrong being a waste of time trying to post on Trustpilot. Two thumbs down, and a few toes as well. Use Yelp; or topconsumerreviews.com; or Consumer Reports; or Wirecutter. Easier. Better. And TRUSTWORTHY.

Date of experience: August 12, 2024
New York
1 review
1 helpful vote
Follow Mike D.
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I contributed a review to trust pilot on a company that did a horrible job and it should be noted to any future consumers. Trust pilot said my review was fake and they removed it. Well my review was NOT fake and I have every right to bring to light the poor experience I had. In conclusion, TRUST PILOT WILL CENSOR AND REMOVE HOUR REVIEW AT BECUASE CLIENTS PAY THEM. It's a TOTAL SCAM! Don't trust trust pilot!

Date of experience: August 2, 2024
GB
1 review
1 helpful vote
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Corruptpilot
July 20, 2024

I trusted them until I visited a site called Abode Jungle which sold me goods under false advertising and refused to return money. I looked on Trustpilot where 30% of other people had left 1* reviews each with a different story. All the other reviews were 5* reviews in poor awkward English
E.G.
"I walked in nearly any store inside UK to look for ceeling lights. Abode jungle have such good range and reliable."
"Secure payments and fast shipping are great features."
With each week more of these demonstrably fake 5* reviews bumped up the overall score to 4.1* which according to Trustpilot is "Great"
Even without the fake reviews - how can a "Great" company get 30% 1* reviews? Nearly a third of the customers for this site had (now 25%) been cheated out of money and Trustpilot is making this happen.

Date of experience: July 20, 2024
GB
2 reviews
7 helpful votes
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I just give up
July 12, 2024

None of my negative reviews stick. They never get in touch for more info...they just delete them. I provide any info they ask for when posting review like support ticket number. I have no idea what the point is with trustpilot any more...what can we do?! They need investigating. This is my first review here...I really hope this place isn't like trustpilot and maybe I can start using this instead?

Date of experience: July 12, 2024
Australia
1 review
4 helpful votes
Follow M C.
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Don't believe a single review on Trustpilot. They protect criminals. Trustpilot doesn't allow adverse reviews. Scammers 'flag' honest reviews by people simply wanting to warn others about a scam company & this platform takes the honest reviews down, leaving the Scammers fake 5 star reviews. This is despite me providing evidence of interaction with the Scammers in the form of fake invoice with account details that dont exist in Australia & the fact that the scammers fake website is currently suspended by Google. Scammers paradise.

Date of experience: July 6, 2024
GB
2 reviews
5 helpful votes
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Trustpilot suspended my account, for...FRAUD? I thought they were Joking. Of course they won't tell me what fraud I allegedly committed! Lol.
I had been reviewing for Years and they make some excuse to suspend/BLOCK me, they should be ashamed but this type of person has no conscience.
What they're accusing me of is clearly defamation of character.

Date of experience: July 5, 2024
Arizona
2 reviews
3 helpful votes
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wish.com
July 2, 2024

Rip off! Didn't receive my purchase but they charged my card! Tried to contact them with but there was no human just an email and an automated exchange back and forth! Finally had the card company take care of it! I will never deal with them again!

Date of experience: July 2, 2024
North Carolina
2 reviews
3 helpful votes
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TrustPilot allowed a company to defame me publicly on their site! I was labeled a terrorist and a stupid bpd c-word for leaving a negative review.

Date of experience: June 18, 2024
Bangladesh
1 review
0 helpful votes
Follow YEASMIN Y.
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Quotex Is one of the best paltform for binary trading.It's very easy to use for everyone even the beginners can understand all the functions. I have been using it for 3+ months.
I am loving this platform very much now.Here you can trade forex, currencies, stock and plenty more options. You can easily make money in this paltform.

Date of experience: June 13, 2024
Wisconsin
1 review
5 helpful votes
Follow Baby M.
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Trustpilot is supposed to be a website that allows people to post reviews of various businesses. They do not do this, they have to be sellouts. I submitted several pieces of evidence, such as receipts of payment, and they took down my reviews of a company. Not just once, but years after the fact, I was continuously under scrutiny and required to contact people at Trustpilot for years and years, submitting and resubmitting document after document. They have impossible standards and I'm sure are in the pockets of any company that you'd want to warn others about. I hope everyone who works at Trustpilot burns in hell.

Date of experience: June 11, 2024