TrustATrader

Jason came as requested and fixed our toilet cistern quickly and efficiently and would recommend his services.

We recently used Trust a Trader to find a plumber to fit a new shower and pump, really wished we hadn't. At first all went well, the guy turned up to do a quote and arrived when he said he would to do the work. The shower and pump were fitted and all seemed to be working fine. However a few days later I noticed a puddle of water under the pump, we rang the plumber and he said he mustn't have tightened up the fittings properly and we could do that easily ourselves. My husband said no and insisted he came round to do it which he did, but the water leakage was so bad by this point that the lining paper in our dining room started to peel off and a big stain was left on our hallway ceiling. The plumber just shrugged when we pointed this out. All was OK for a few weeks, but then the pump started to play up, cutting out and making strange noises. My husband rang the plumber he didn't answer so left a message saying we were having problems with the pump. The pump then broke completely, again my husband called and left a message explaining the problem, no response. I have also called and nothing. We contacted the pump manufacturer and found out the warranty expired on it in 2011 so they won't repair it. The plumber obviously used an old pump he had lying around and now we're left facing a hefty bill to sort out the expensive mess he made.

I was going to complain to the website but after reading other people's comments, I don't think I'll bother.

My advice - DO NOT USE TRUST A TRADER.

They protect scammer not trades which pay them
If you don't want get very bad experience just avoid this company

Do not sign up to trust a trader they are the worst ever got no work and the staff were really bad and not helpfull

I used this site to find a local decorator. On the basis of all the positive reviews, the trader turned up for a quote and low and behold, failed to turn up on time...
So, despite all the positive reviews, I left a negative review, as I felt this was justified, given that there was limited time and the trader agreed to be there for the duration.
The review was removed from the site and a very angry, annoying woman continued to harrass me, calling every day for me to update my review.
Basically, the traders pay money for Trust a Trader to protect their reputation - despite being totally rubbish at their trade - this site treats lay people like idiiots and should be shut down or reported to the trading ombusdman as they don't want to recognise negative reviews.
This was a really bad experience and the "customer care" abuse I got from trust a trader - now to be renamed trusf a scammer, won't be used or recommended every again.

PLEASE AVOID THIS SITE - look in the yellow pages, get 3 quotes from different trades and you'll have much more luck.

Wow, I thought by using trust a trader we bypass the hassle of finding a trustworthy trader after a previously bad choice which left us going to court to get things rectified yet here we are again, on the cusp of having to take another trader to court and I know we will win again. The trader started off nice, supplied us with invoices for the materials and told us that he would give us a receipt for the monies paid and an invoice, he said that we have to pay cash everyday and after the last day he would supply the receipt and invoice - with him being associated with trust a trader we thought it would be fine. Before the last day of works we asked that top soil was ordered and they would come to spread it, so after the patio was finished we paid the money and waited 3 days before inspecting as the cement needed to dry. We had him out again to quote for a family members drive way in the meantime. We noticed that some of the works carried out were not up to scratch e. G: loose tiles, loose scalloped, broken brackets, broken pallets left behind our wall and lots of clean up. We spoke to him and he said this would be completed when he returned to do the soil. That never happened and he blocked me and my partner from contacting him. This is not new to us and we had previously had these problems with other traders but knowing we had gone through trust a trader we felt we would be able to get this sorted, HOW WRONG WE WERE! Firstly the 2 staff members I interacted with have to be the worst customer service agents I have dealt with and I should know, not only am I ADR trained but I worked for Nissan as the CEO's customer service manager for Europe. The staff I had the displeasure of dealing with have a very low understanding of mitigation and managing expectations, they clearly side with the traders and will not divulge any information to you, but you must provide information to them and they share that with the trader not vice versa. The trader claimed that they were not paid yet we have supplied bank statements showing cash taken out on the days works were carried out to the sum total that they were charging, we provided evidence that shows they quoted a family member after works were completed, a text stream showing they were coming back to carry out more works and the remedials but after not showing up on 3 ocsssions we ended up being blocked and at no point have we had any contact asking for any payment. I'm sure any logical person could work this out as them doing a cash in hand job to avoid tax, but not trust a trader - not a brain cell between them. They never answer questions or pick up the phone they only email very short vague emails. I would never recommend this site to anyone and will be taking their verified trader to court. Not trustworthy at all.