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TrustATrader

How would you rate TrustATrader?
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GB
1 review
0 helpful votes
Follow Sean M.
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Can't recommend enough!
November 2, 2018

I came to TrustATrader to find a reliable tradesperson to take care of a few jobs I needed doing and found them to have just what I was looking for! Many trusted traders to choose from and I hired a couple who did the work perfectly. Would use again!

Date of experience: October 31, 2018
Alex M. TrustATrader Rep
over a year old

Thanks Sean!

GB
1 review
2 helpful votes
Follow neil w.
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To all traders
I have advertised on trust a trader now for 3 years and never had a bad review regarding my works I recently had 1 bad review published from some one iv never worked for and not being able to prove iv never worked for them it was put up and another review published with false claims and after sending all correspondent to trust a trader I had with the customer inc photos supplied by my customer which evidently proved she had undone my work due to diy it was posted
I will be removing everything I have associated to trust a trader.
It seems to me as a trader you don't even have to work for some one and they will post a review

Date of experience: October 10, 2017
GB
1 review
11 helpful votes
Follow John F.
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A local cowboy builder who was recently in the paper for being as such had excellent reviews on trustatrader. I unfortunately thought trustatrader was a reputable review site. So I chose this cowboy builder. Based on trustatraders good reviews.
This cowboy fleeced me and in the end had to go to court.

Trustatrader wouldnt post my negative review. Even though I provided evidence of the court proceedings which they asked for. They simply stopped responding to emails.
They are more criminal that the cowboys.
I am in this mess as a direct result of their negative review filters.

Date of experience: October 20, 2016
GB
2 reviews
1 helpful vote
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TrustATrader
October 21, 2018

TrustATrader offers a great portal for customers to review our performance with real customers feedback.
We have used TrustATrader for over 12 years and have received over 500 positive feedback reviews leading to new customers contacting us.

Keep up the good work TrustATrader.

The IT People (Home) Ltd

Date of experience: October 19, 2018
Alex M. TrustATrader Rep
over a year old

Thanks Peter, here's to another 12 years!

GB
1 review
0 helpful votes
Follow Salima M.
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Handyman arrive, so friendly and polite.
Done everything asked for within the timeframe.
Absolutely recommend this company. Fantastic service.
Thank you

Date of experience: May 17, 2022
GB
1 review
0 helpful votes
Follow Rachel J.
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As it is now against the law to post false reviews it gives reviews a lot more credibility. So sights like this are the way forward. It is handy for when youyu a looking for plumbers or electricians etc and you don't want to pay big companies their extortianate prices. Also helps small companies get work that otherwise larger companies wuld usually be taking.

Date of experience: October 18, 2018
Alex M. TrustATrader Rep
over a year old

Thanks Rachel

GB
2 reviews
4 helpful votes
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Too much competition, wanted to list my business but they wanted too much money and they promote those that pay more. I placed my ad on www.addocker.com global business directory and my ad didn't cost me a penny, it was free.

Date of experience: August 2, 2018
GB
1 review
1 helpful vote
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From the outset the person from Profascia was helpful in giving a quote
On the job at hand. He was very professional in his explanation at what the
Job would entail. The work was carried out to render new down pipes and
Guttering. For the whole house. They were very professional in carrying out the
Work and left my place in a clean and tidy way. Would certainly recommend.

Date of experience: October 9, 2015
GB
1 review
2 helpful votes
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Poor
June 28, 2017

I'm a trader a started to set up an account and before I signed the contract and set up and went live they took my money. Customer service are very rude and I would reccomend all trades man to use Checkatrade. Much better service

Date of experience: June 28, 2017
GB
1 review
0 helpful votes
Follow Pamela S.
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I absolutely recommend TrustATrader. We receive lots of work from them and during the company's busy times, I recommend to customers that our engineers cannot get to, to check on the TrustATrader website for local engineers close to them

Date of experience: October 18, 2018
Alex M. TrustATrader Rep
over a year old

Thanks for the review Pamela

GB
1 review
4 helpful votes
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LN Rooflines carried out some much needed guttering on my property February 2016, Excellent work and customer service, very impressed as I was regularly advised of the work being carried out on my property. Without any hesitation I would definitely recommend LN Rooflines to all my family and friends.

Excellent work Lawrence thank you

Date of experience: February 3, 2016
KR
1 review
0 helpful votes
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Highly recommended
October 11, 2018

I would recommend TrustATrader to any of my friends or family! Excellent service! My boyfriend is an electrician and gets a lot of business from this site.

Date of experience: October 11, 2018
Alex M. TrustATrader Rep
over a year old

Thanks Tanya!

GB
1 review
1 helpful vote
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Gives peace of mind
December 1, 2018

Use this site all the time to get comfort when choosing a trader. Have recommended the site to my parents who are currently getting lots of work done on their house.

Date of experience: November 30, 2018
Alex M. TrustATrader Rep
over a year old

Thanks for the recommendation Karen!

GB
2 reviews
12 helpful votes
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They allow traders to offer discounts on future work for (and Ill be specific) reviews (which can only mean good reviews as a bad one wouldnt get a discount!). It makes the whole concept meaningless.

Date of experience: May 30, 2018
GB
1 review
1 helpful vote
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We found an excellent gardening company to recently re do our garden and give some more outside space to enjoy the evenings outside, wouldn't hesitate in using trustatrader again

Date of experience: August 9, 2019
Alex M. TrustATrader Rep
over a year old

Thanks Stephanie!

GB
1 review
12 helpful votes
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Not helpful
April 1, 2019

Alex M from trust a trader is commenting on all these negative reviews, I took Alex up on his offer to discuss the issue I had, but they brushed it off and have not got back to me, this is the third time they have ignored me after I bought a genuine concern to their attention about one of the traders on their site!

Date of experience: April 1, 2019
Alex M. TrustATrader Rep
over a year old

Thank you for your review and we are sorry that you are misinformed that we do not display negative reviews – as we do. However, if work has not been carried out by one of our tradesmen you are unable to leave a review as you cannot comment on the categories required for the review of tradesmen.

If you would like to discuss this, please contact our Complaints Team on 01438 905014 and we will be more than happy to answer any questions.

GB
1 review
6 helpful votes
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Bad reviews not posted
September 13, 2018

I had my workmen from trust a trader thinking i would be protected in some sort of way being that there on a well known web-sight as TrustATradoer but definitely not the company i used quoted me 6 weeks to carry out quite a bit of work on my family home im now 7 months in and my house is still not complete being that my sons bedroom is still a building site work all of a sudden just stopped and after excuse after excuse i decided to go to the place i got my workmen from POINTLESS nothing they can do wont post my review they told me they would act as an mediator but that had no affect ether massively out of pocket

Date of experience: September 13, 2018
GB
1 review
0 helpful votes
Follow Merlx F.
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Merlx Electrical Sheffield joined TrustATrader earlier this year, at first I was sceptical about paying for a service for leads however it's proved to be the best investment I made this year, not only do we get a great service form TrustATrader we also receive reviews fro our customers and a numbe4 of leads come direct from customers seeking a professional service who have checked out our company on TrustATrader website!

Date of experience: October 18, 2018
Alex M. TrustATrader Rep
over a year old

Happy to overcome the scepticism Merlx!

GB
1 review
11 helpful votes
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Having heard such extensive radio advertising about Trust-A-Trader, I decided to give them a go. I selected a company to do my driveway based on his excellent reviews and list of accreditations. To cut a long story short, the work was poor, they never returned my calls, and they tried to double the original quoted price half way through the job.

Upon realising that this website may actually be a scam, I decided to check listing in my own trade, and to my horror they were all the well known cowboy companies.

Like the hundreds of other people I've found by doing a few web searches, Trust-A-Trader never posted my detailed negative review about the trader. It's simply a paid business directory with clever marketing. They are simply there to make money, and they can only do that by maintaining the image of their paying advertisers. No doubt some companies on there are genuine, but from what I've seen of the companies listed in my own trades listings, I wouldn't touch any of them with a barge pole!

Date of experience: October 29, 2013
GB
1 review
6 helpful votes
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My wife and I found a tradesman through trustatrader to renovate a utility room and bathroom. I wont go into it too much as I have had almost a year of pain trying to get any sort of contact from the cowboys who run trustatrader. To cut a long story short, the builder we used wasn't a builder full time (found this out afterwards) and he burst pipes which he said he had sorted when infact when we employed an actual professional we had boiling water underneath our tiles which had spread meaning we needed to pay twice to get someone else in to rip it all out again as all of his jobs he did were an absolute disgrace. We eventually found out that the builder was infact bankrupt when he started the job (CGM Building services - Chris Moore) so why on earth did trust a trader have him on their books (oh I know why, because its another revenue stream for them). STAY AWAY FROM THEM, DO NOT USE THEM OR YOU WILL LOSE YOUR MONEY AND RUIN YOUR HOUSE!

Date of experience: October 8, 2015

Overview

TrustATrader has a rating of 2.1 stars from 89 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrustATrader most frequently mention customer service and long story. TrustATrader ranks 23rd among Contractors sites.

service
13
value
9
shipping
5
returns
5
quality
11
This company does not typically respond to reviews