business logo of True Classic

True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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About the Business

We produce butter soft, affordable, high quality fitted premium tees for men.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: support@trueclassic.com

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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Reviews Summary

True Classic has a rating of 4.4 stars from 485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with True Classic most frequently mention customer service, wrong size and new shirts. True Classic ranks 18th among Men's Clothing sites.

service
126
value
129
shipping
132
returns
88
quality
122
This company responds to reviews on average within 1 day
California
1 review
0 helpful votes
Follow Allison I.
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True Classic Tees are 100% AWESOME!
September 9, 2022

My husband was the first to get the True Classic Tees… He liked them so much he said that they were all he'd ever wear again. So I ordered some for my Big 13 yo son. Now he's saying the same thing… Looks great, comfortable, the perfect tee.!

Date of experience: September 9, 2022
Chantelle M. True Classic Rep
over a year old

So glad we can help dress the guys in your life.

New York
1 review
2 helpful votes
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New ones are better
November 29, 2022

Good fit but if you work out in the shirt it really retains the armpit odor because it is not all cotton and they don't breath. Even after washing they stink!
Classic Tees was quick to respond to me and sent me 3 new tees that have been upgraded and they definitely breath better and feel more comfortable.

Date of experience: October 30, 2022
Raleigh C. True Classic Rep
over a year old

Hi Jim! We have a great active line that is designed just for this. I’ve messaged you privately to resolve this.

Tennessee
1 review
0 helpful votes
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MY HUSBAND LOVES THEM
December 30, 2022

I didn't know what to buy my husband for Christmas so I saw an add for these shirts. He has hyperthyroidism and he gets so depressed at his figure. After trying on the first shirt he fell in love and his confidence has went up! I know that may sound crazy to some but it's a big deal for me as his wife. We will continue to purchase these shirts!

Date of experience: December 29, 2022
Raleigh C. True Classic Rep
over a year old

This is so stellar to hear. Thanks for sharing, we're so glad we gave your hubby a boost of confidence! He deserves it.

GB
1 review
0 helpful votes
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Good Customer Service and Nice Tees
March 13, 2023

I initially ordered the wrong size but got in touch through the Instagram page where they were very quick to respond and advised the suggested size based on my measurements. They arranged for replacements to be sent out and made everything very easy.

The shirts themselves are very soft and well made. I'd have no hesitation ordering again!

Date of experience: March 13, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this killer review!

Kazakhstan
5 reviews
2 helpful votes
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The best quality!
March 7, 2024

The T-shirt I ordered from True Classic Tees arrived later than expected, but the quality of the product was exceptional. Despite the delay in delivery, I was thoroughly impressed by the craftsmanship and durability of the shirt. The fabric was soft, breathable, and of premium quality, making it comfortable to wear. Although there was a slight inconvenience with the delayed delivery, the outstanding quality of the shirt more than made up for it. I would highly recommend True Classic Tees for their superior products, even if there are occasional delays in delivery.

Date of experience: March 7, 2024
Raleigh C. True Classic Rep
over a year old

Thank you so much for this amazing review, Denis. We appreciate the support!

Texas
1 review
1 helpful vote
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This is my second time ordering from this company both times sucked and if i could give them negative 5 stars i would.
I was going on a trip and had to wear a themed colors at an event so I bought 5 shirts from classic tees.
I placed an order on some sort of sale I got from an email sent by their company, I waited 9 days then asked for tracking update. I was told me order was shipped 5-9 business days before and would arrive on the 1st or 2nd of the month. So I waited 17 days to get a tracking update they never sent me, only to find they never had it. So why waste my time? I found another store who shipped it 2 days for free and amazingly they didn't lie about shipping it. They never had the tracking but can tell me when it will arrive.

Date of experience: June 4, 2023
Raleigh C. True Classic Rep
over a year old

Hi there! It looks like the address entered at checkout never contained a street name. Unfortunately UPS can not deliver packages without a complete address. We're happy to get a replacement out. Our customer service team did refund your order in full prior to this review being left, as you had requested.

Illinois
1 review
1 helpful vote
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Quality expectations not met
February 6, 2023

Although I do applaud you for great marketing the product and quality does not meet expectations. I am a between size person because of my height of 6'3". I wear a large in some brands and an XL in others. I purchased the True Classic t-shirts in an XL just to be on the safe side because I can not stand when shirt shrink from the bottom up. I am very careful on how I wash my shirts because of this.
True Classic t-shirts shrank substantially the first was and were unwearable by the second wash. For the price paid for these shirts I would expect them to shrink very little or at least the 5% industry standard.0

True Classic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 7, 2023
Raleigh C. True Classic Rep
over a year old

Hi Richard! Looks like you purchased about a year ago and I am not seeing any previous correspondence under your email address. We're happy to replace tees that experience extreme shrinkage; we state to expect about 5%. Your height puts you in our tall tees, looks like you purchased the standard length. We'll reach out to review sizing & make this right.

California
1 review
0 helpful votes
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I had an issue with an order and these guys turned it around for me no questions asked! I've dealt with a lot of companies that have bad refund policies and these guys are very fair and delivered as promised.

Thanks again!

Date of experience: May 11, 2022
True C. True Classic Rep
over a year old

I am so glad we were able to help you, Alex. Thanks for the support!

Virginia
1 review
0 helpful votes
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Phenomenal customer service
May 3, 2023

I received my order and the shirts fit great. Very comfortable. After washing and drying they shrunk drastically close to a size and a half. I messaged them thru Facebook Messenger and let them know the problem and they let me know yo lay them flat and air dry next time and re-sent me another set of brand new shirts. They did not have to do this but the fact that they went above and beyond is extraordinary.

Date of experience: May 3, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this review about our awesome CS team! Glad they got you taken care of.

Texas
2 reviews
0 helpful votes
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"Life Changing"
October 13, 2022

My son is super tall (6'6") and an overall big guy with a long torso. He has been buying shirts two or three sizes too big so he could get the length he needed. I saw the ad for these shirts on Instagram and decided to order them for him. He loved the fit and the length. Now, they're the only t shirt he wears and says that they're life changing! I ordered him more shirts and the jeans. He loves both! I love that he has more self confidence and is now dressing in his real size.

Date of experience: October 13, 2022
Raleigh C. True Classic Rep
over a year old

Thanks Kelly, we're pumped to hear our tees are such a good fit for your son!

Canada
1 review
0 helpful votes
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Don't believe the hype
August 14, 2023

I am a fit 52 yr old man who fell for their marketing. The shirts and jeans came in almost two weeks after ordering. Quite possibly the lowest grade clothing I have ever bought. Shoulder top seam is on side of shoulder. Armpit is insanely too tight with the torso portion flowing out as if I should be obese. These shorts all appeared to be seconds from an outlet mall. V neck t, gold shirt, and 3 button long sleeve all made for someone shaped like a pear. Jeans even going down one size as recommended are garbage. They fit like a teenage girls high rise jeans. To spend almost 600.00 and truly looking forward to my delivery the entire order is going back. Horrible quality and the worst fulfillment service ever. I hate having to write this but don't get scammed by a fancy website and marketing. Third world quality.

Date of experience: July 15, 2023
Raleigh C. True Classic Rep
over a year old

So sorry to hear you weren't a fan of our tees! We have a product guarantee, whether that be replacement or refund. I reached out via email to make it right; and make sure we get you to love your tees. We reached out to this customer several times and unfortunately, the customer was not willing to work to get him in the right size on us!

Canada
1 review
0 helpful votes
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Amazing shirts
August 3, 2022

These are amazing - for perfect - tighter in shoulders, chest and arms - slightly looser in waist. Nice material.

I am athletic 6'0,187lbs - L is right fit, slight shrink after tumble dry - medium is too tight

Date of experience: August 3, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your awesome review, Matt. We are grateful for your support.

California
1 review
0 helpful votes
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True Classic has long sold form fitting T-shirts, and Henleys, both long and short sleeve. They now offer Polo Shirts that are more lightweight and moisture wicking. But you may consider the next size up due to different design to allow enough room for your arms.

Date of experience: July 25, 2022
Chantelle M. True Classic Rep
over a year old

Hi Daniel. Our Polos are a contemporary/athletic fit compared to our tees and henleys. I would love to review sizing if you don't mind sharing your height and weight!

Canada
1 review
0 helpful votes
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The customer service is really good. They respond fast. The only problem I have is I tried to order and it didn't worked. My bank account got the transaction but I didn't received an Order number. When I wrote to them they replied really fast and told me that it is normal they are just holding my money (which is really weird but ok). They told me I will get reimbursed in a few day. But the next day I woke up and received an order number. In the order it was essentially the same thing but without the fast shipping they froze in my account. So I tried to write to them today, but they are not responding. I am getting tired of this and I just want them to give me back my money.

**They finally responded to me

They were really nice about it and offered me the things for free!

Date of experience: February 8, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for sharing, Brenda. Our customer service team has your back and we appreciate you allowing us the opportunity to make it right.

Florida
1 review
1 helpful vote
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Changed their Materials
September 5, 2022

I liked the true classics a lot when they were made of 68% cotton and the rest polyester - now they changed their material to 96% polyester and I have to return them - absolutely hate that material. I wonder what spurred this change... I guess they want to lose their loyal customer base. Whoever did that without checking the market first should be fired.

Date of experience: August 6, 2022
Jordan G. True Classic Rep
over a year old

Hey Maik!

We did not change our tees it looks like you ordered from our new active line which is different from our crews from your previous orders! Our standard crew necks are still the same!

Canada
1 review
0 helpful votes
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Amazing customer service
January 14, 2023

Ordered my husband some shirts for Christmas, all but 2 out of the 6 fit him. I contacted them and they sent me 2 new ones. My husband is super picky whennit comes to shirts and he absolutely loves these. From quality to customer service this company is ace! We will be buying more in future.

Date of experience: January 14, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this awesome review, Kim!

Canada
1 review
3 helpful votes
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The customer service here is bad. They canceled my first order for a discount problem, ok that's fine. In stead of replacing the order left me to do it, again, whatever. Then I see they credited me $20 less than they billed me? Not cool. Won't answer me. Just annoyed at this point and will continue to reach out.

Date of experience: April 18, 2022
Breanna M. True Classic Rep
over a year old

Hey Dan, not sure I am following along on the discrepancy between billed and credited but happy to look into this. We also did attempt to recreate the impacted order and send an invoice. Happy to resend that if it's helpful. We would love an opportunity to earn your trust, if you'd allow us. We just need to verify the order information, so we can take a look.

GB
1 review
0 helpful votes
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Great service and fab quality
July 22, 2023

I ordered a pack of tees a shirt and some shorts they all fitted perfectly and the quality is awesome. Defo order again. Their communication was brilliant, delivery about 5-6 days but well worth the wait.

Date of experience: July 22, 2023
Raleigh C. True Classic Rep
over a year old

Appreciate this wonderful review.

Canada
1 review
0 helpful votes
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Great customer service
August 16, 2022

Bought the 6-pack and 4 of the 6 fits were perfect except for a couple. I made a comment on True classics Facebook pointing this out and immediately had someone follow up with me to replace the shirts which fit too snug.

Most companies don't value their customers in this way which blew me away. Definetely love these shirts and will get more.

Date of experience: August 16, 2022
Chantelle M. True Classic Rep
over a year old

We see our customers as friends and definitely don't want you left with an ill-fitting tee. I am glad we could help, Trevor!

California
1 review
0 helpful votes
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Customer service A1
October 22, 2022

Whoever I talked to on the instagram (I believe it was Adan) account was very help as to which sizes and style would work for me. Also cleared up what the differences were between styles of T-shirts. I'll probably buy more soon!

Date of experience: October 22, 2022
Raleigh C. True Classic Rep
over a year old

Stoked to hear this! We know you'll love all our offerings.