We produce butter soft, affordable, high quality fitted premium tees for men.
Overall, the company has garnered a positive reputation for its quality apparel and exceptional customer service. Customers frequently praise the fit and comfort of the products, particularly for larger sizes, highlighting a commitment to satisfaction through responsive and accommodating support. However, concerns arise regarding the complexity of the return process and delays in shipping, which can lead to frustration. While many customers appreciate the proactive approach to resolving issues, others feel that the user experience could be improved. Balancing these strengths and weaknesses, the company demonstrates a solid foundation for customer loyalty but has room for enhancement in logistics and returns.
This summary is generated by AI, based on text from customer reviews
When you buy activewear you're thinking about the synthetic fabric which won't be wrinkly but unfortunately all the t-shirts from the bag were wrinkled and had not a very pleasant smell, and I was hoping to save it by a quick wash in a cold water, but it helped only with the smell.
But thankfully for customer support, my situation was solved, and I absolutely didn't expect that. That treatment deserves respect. Thank you true classic
When they started, I bought couple if their tshirts and they were perfect fit. I ordered a couple more of the same tshirts recently and its completely different story. They changed their manufacturer and their tshirts are not feel fit anymore plus regular size comes as tall - just another low quality tshirt. The interesting part is that when I reached them, they did not even care and when I commented on their social media channels, they removed my comments. This itself shows what kind of company they become. Truly sad story, I'm sure they won't last long enough since they joined the poor customer service train already. Look for other brands.
We would love to look into this further. We have not changed manufacturers. We have a few reputable manufacturers in different locations. We use the same cut specs per size; across all our stuff, but you might see slight variances which relates to the actual fabric (the way it flexes or not, etc). We strive for consistency in all ways. It's crazy to think, but, that 1:1 is actually pretty hard across apparel. We generally do a really good job. Sorry you ran into this issue. We’ll reach out to get more information from you!
Thin cotton, bad fit, doesn't wash well, neck and shirt fibers piling cheap under shirt like quality. Don't get suckered by the slick advertising. Costco sells better quality t shirts, gap, Walmart. They are horrible t shirts
We stand behind the quality of your tees + are happy to help troubleshoot any quality concerns. We need some more information and we’d be happy to help!
I had a problem with sizing. The customer service rep was exceptional in resolving the issue and getting replacements sent.
Thanks for this great review!
True classic was very helpful to me today, easy and quick to deal with. Compassionate to allow me to donate my return to charity!
Hey Callum, thanks for this review!
I received my order and the shirts fit great. Very comfortable. After washing and drying they shrunk drastically close to a size and a half. I messaged them thru Facebook Messenger and let them know the problem and they let me know yo lay them flat and air dry next time and re-sent me another set of brand new shirts. They did not have to do this but the fact that they went above and beyond is extraordinary.
Thanks for sharing this review about our awesome CS team! Glad they got you taken care of.
Material is so thin you can see chest hair through it and company wouldn't accept a return as it was a sale item. Not happy.
We totally understand sometimes lightweight tees aren't for everyone. We have worked hard to create a unique blend with a lightweight feel, and designed with the best quality. We like the lightweight feel so it can be worn, all year round. We're happy to send out a different color, we definitely want you to love your tees!
The items wear well and feel good. The fit is better then most store bought items but I'm a bit stocky so take that for what it's worth. The material feels good against the skin, even with all day wear.
Bet you look fresh Jay- thanks for sharing!
Original order was not delivered. Customer service very difficult to communicate with as they would either send an automated response not relevant to resolving the issue or someone would take over the email thread with no understanding of prior messages. Replacement order was also not delivered. Customer service refused to investigate became passive aggressive. They issued a refund despite me not asking for this and the mystery of the missing deliveries was never resolved. Extremely disappointed
When a package fails to deliver twice, our typical solution is a refund instead of a third reshipment. We're happy to cover the cost of a third shipment however; we'd love to get your tees delivered safely! Investigation with international couriers can be quite limited but we always will make it right. We did reach out to this customer twice and did not hear back.
Ive ordered plenty of their Ts and long sleeves, they're fantastic but their customer service is even better. Had some issues and they not only did they replace the shirts free, but added in a few and a sample T to figure out best sizing. Thank you :)
We love to hear this! Thanks for letting us know, Jesse.
I ordered my regular sizes but the jeans were too big. They sent me a new pair straight away.
We're so stoked to hear this.
Bought a 6 pack of shirts since I really needed them and their advertising is phenomenal. They got me lol. I received them today and we'll see how they hold up. There are comfortable but nothing special. They're really thin which doesn't make me think I can just wear at least the white tees out anywhere I'll probably just wear them around the house. I mean for 108$ after shipping for 6 basic crew tees is expensive specially since they're so thin. Next time I'll just buy 4 at footlocker or champs and save myself some money.
We’re confident in the quality and longevity of our tees. We’re also always happy to make it right, if you run into any snags.
I originally ordered 3 large Crew cut T shirts And after the 1st wash was only able to wear one. 2 of them shrunk down to what I consider a medium size and look ridiculous on my body. I figured it was just my notorious bad luck. Nope not bad luck! I decided to order extra large on my next 3 shirt order recently, and those all look like the before picture in your commercials. Just so you know, I'm 57 years old I'm 5' 11 I weigh 205 pounds with a 33" Waist. I have very broad shoulders and pretty decent sized arms and I don't understand why shirt companies can't make shirts proper anymore. The extra large shirt makes me look like I'm 10 to 15 pounds heavier. Your shirts truly and classically don't fit.
Hi Rick, we've reached out twice to try and chat and make this right. We have not heard back.
Posted a picture on Twitter of a pair of boxers that developed a whole at the band seam. Customer service reached out within hours and was pleasant to deal with. As always great products and amazing customer service. I'm a customer for life!
We got your back! Thanks for letting us make this right.
The brightest yellow, Red, Red and orange. Not even 1 wearable, definitely not worth the postage.I WAS a repeat customer
So bummed you were not a fan of the mystery pack! We are always happy to make it right by our customers; we'll reach out to get you taken care of!
I received a pack of shirts that were too small. I reached out to true classic and they were very quick to respond and did everything to make it right. Great customer service!
Love to hear this, Bill.
Update- Upon publication of this review, this company contacted me and sent me another size. The medium fit better than the large. The customer service scores a 10/10.
This company relys on very aggressive marketing and relentless emails. I finally ordered 3 shirts and they fit like a tent. I washed them and they had the worst static buildup I've ever seen. They aren't even good rags. I wasted over $60.00.
Ah this bums us to hear! Sounds like sizing may be off, our tees should never fit like a tent. We’d love for you to donate those tees to someone who can use them; and we’re more than happy to get the right size out on us.
Made in China Shirts with a horrible chemical smell. The smell did not go away after washing. Do not put these shirts on your body. Plus they look very worn and full of lint right away.
Our tees definitely shouldn’t have a smell- I wonder if something happened in transit. We’d love to connect and send out some replacements, smell free of course!
Adam did a great job helping me out. I received the wrong size shirt and he made sure to make it right. No hassle.
That's what we love to hear!
Answer: Hey there - Our short sleeved polo is $27.99 for a single - you can bundle and save in our pack builder! If you have additional questions please email us support@trueclassictees.com and our team is happy to help!
Answer: Hi there! What is his height and weight, as well? You can also email us at support@trueclassictees.com!
Answer: Hi Cameron. Do you mind sharing your weight as well so we can best determine sizing? If you don't want to post on a public platform (we totally understand) you can email us at support@trueclassictees.com
Answer: Yes they are snug and fit 1-2 sizes small. My husband was fine with the XL T-shirt but the polo was very small
Glad our customer service team got you taken care of! If there is something we can do to warrant a five star review, please let us know.