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True ClassicReviews 489

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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From the business

We produce butter soft, affordable, high quality fitted premium tees for men.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: support@trueclassic.com

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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True Classic Reviews Summary

Overall, the company has garnered a positive reputation for its quality apparel and exceptional customer service. Customers frequently praise the fit and comfort of the products, particularly for larger sizes, highlighting a commitment to satisfaction through responsive and accommodating support. However, concerns arise regarding the complexity of the return process and delays in shipping, which can lead to frustration. While many customers appreciate the proactive approach to resolving issues, others feel that the user experience could be improved. Balancing these strengths and weaknesses, the company demonstrates a solid foundation for customer loyalty but has room for enhancement in logistics and returns.

This summary is generated by AI, based on text from customer reviews

service
125
value
128
shipping
131
returns
87
quality
122
Canada
1 review
0 helpful votes
Follow Anton N.
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When you buy activewear you're thinking about the synthetic fabric which won't be wrinkly but unfortunately all the t-shirts from the bag were wrinkled and had not a very pleasant smell, and I was hoping to save it by a quick wash in a cold water, but it helped only with the smell.
But thankfully for customer support, my situation was solved, and I absolutely didn't expect that. That treatment deserves respect. Thank you true classic

Date of experience: June 2, 2023
Raleigh C. True Classic Rep
over a year old

Glad our customer service team got you taken care of! If there is something we can do to warrant a five star review, please let us know.

Texas
2 reviews
0 helpful votes
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Broken quality
June 26, 2023

When they started, I bought couple if their tshirts and they were perfect fit. I ordered a couple more of the same tshirts recently and its completely different story. They changed their manufacturer and their tshirts are not feel fit anymore plus regular size comes as tall - just another low quality tshirt. The interesting part is that when I reached them, they did not even care and when I commented on their social media channels, they removed my comments. This itself shows what kind of company they become. Truly sad story, I'm sure they won't last long enough since they joined the poor customer service train already. Look for other brands.

True Classic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 27, 2023
Raleigh C. True Classic Rep
over a year old

We would love to look into this further. We have not changed manufacturers. We have a few reputable manufacturers in different locations. We use the same cut specs per size; across all our stuff, but you might see slight variances which relates to the actual fabric (the way it flexes or not, etc). We strive for consistency in all ways. It's crazy to think, but, that 1:1 is actually pretty hard across apparel. We generally do a really good job. Sorry you ran into this issue. We’ll reach out to get more information from you!

Canada
1 review
0 helpful votes
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They suck
June 18, 2023

Thin cotton, bad fit, doesn't wash well, neck and shirt fibers piling cheap under shirt like quality. Don't get suckered by the slick advertising. Costco sells better quality t shirts, gap, Walmart. They are horrible t shirts

Date of experience: May 19, 2023
Raleigh C. True Classic Rep
over a year old

We stand behind the quality of your tees + are happy to help troubleshoot any quality concerns. We need some more information and we’d be happy to help!

New Jersey
1 review
0 helpful votes
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Customer Service
May 12, 2023

I had a problem with sizing. The customer service rep was exceptional in resolving the issue and getting replacements sent.

Date of experience: May 12, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for this great review!

GB
1 review
0 helpful votes
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Great help
May 4, 2023

True classic was very helpful to me today, easy and quick to deal with. Compassionate to allow me to donate my return to charity!

Date of experience: May 4, 2023
Raleigh C. True Classic Rep
over a year old

Hey Callum, thanks for this review!

Virginia
1 review
0 helpful votes
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Phenomenal customer service
May 3, 2023

I received my order and the shirts fit great. Very comfortable. After washing and drying they shrunk drastically close to a size and a half. I messaged them thru Facebook Messenger and let them know the problem and they let me know yo lay them flat and air dry next time and re-sent me another set of brand new shirts. They did not have to do this but the fact that they went above and beyond is extraordinary.

Date of experience: May 3, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this review about our awesome CS team! Glad they got you taken care of.

GB
1 review
0 helpful votes
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Material is so thin you can see chest hair through it and company wouldn't accept a return as it was a sale item. Not happy.

Date of experience: May 3, 2023
Raleigh C. True Classic Rep
over a year old

We totally understand sometimes lightweight tees aren't for everyone. We have worked hard to create a unique blend with a lightweight feel, and designed with the best quality. We like the lightweight feel so it can be worn, all year round. We're happy to send out a different color, we definitely want you to love your tees!

North Carolina
1 review
1 helpful vote
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Hype
May 2, 2023

Save your money. This was not as advertised. Good return process bit other than that not shipping here again

Date of experience: May 2, 2023
Canada
1 review
0 helpful votes
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Great service and quality product
April 30, 2023

The items wear well and feel good. The fit is better then most store bought items but I'm a bit stocky so take that for what it's worth. The material feels good against the skin, even with all day wear.

Date of experience: April 30, 2023
Raleigh C. True Classic Rep
over a year old

Bet you look fresh Jay- thanks for sharing!

Australia
1 review
1 helpful vote
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Original order was not delivered. Customer service very difficult to communicate with as they would either send an automated response not relevant to resolving the issue or someone would take over the email thread with no understanding of prior messages. Replacement order was also not delivered. Customer service refused to investigate became passive aggressive. They issued a refund despite me not asking for this and the mystery of the missing deliveries was never resolved. Extremely disappointed

Date of experience: April 28, 2023
Raleigh C. True Classic Rep
over a year old

When a package fails to deliver twice, our typical solution is a refund instead of a third reshipment. We're happy to cover the cost of a third shipment however; we'd love to get your tees delivered safely! Investigation with international couriers can be quite limited but we always will make it right. We did reach out to this customer twice and did not hear back.

Canada
1 review
0 helpful votes
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Great customer service!
April 14, 2023

Ive ordered plenty of their Ts and long sleeves, they're fantastic but their customer service is even better. Had some issues and they not only did they replace the shirts free, but added in a few and a sample T to figure out best sizing. Thank you :)

Date of experience: April 14, 2023
Raleigh C. True Classic Rep
over a year old

We love to hear this! Thanks for letting us know, Jesse.

Iceland
1 review
0 helpful votes
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Jeans too big
April 14, 2023

I ordered my regular sizes but the jeans were too big. They sent me a new pair straight away.

Date of experience: April 14, 2023
Raleigh C. True Classic Rep
over a year old

We're so stoked to hear this.

Florida
1 review
2 helpful votes
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Nothing special about these shirts
May 14, 2023

Bought a 6 pack of shirts since I really needed them and their advertising is phenomenal. They got me lol. I received them today and we'll see how they hold up. There are comfortable but nothing special. They're really thin which doesn't make me think I can just wear at least the white tees out anywhere I'll probably just wear them around the house. I mean for 108$ after shipping for 6 basic crew tees is expensive specially since they're so thin. Next time I'll just buy 4 at footlocker or champs and save myself some money.

True Classic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 13, 2023
Raleigh C. True Classic Rep
over a year old

We’re confident in the quality and longevity of our tees. We’re also always happy to make it right, if you run into any snags.

California
1 review
0 helpful votes
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I originally ordered 3 large Crew cut T shirts And after the 1st wash was only able to wear one. 2 of them shrunk down to what I consider a medium size and look ridiculous on my body. I figured it was just my notorious bad luck. Nope not bad luck! I decided to order extra large on my next 3 shirt order recently, and those all look like the before picture in your commercials. Just so you know, I'm 57 years old I'm 5' 11 I weigh 205 pounds with a 33" Waist. I have very broad shoulders and pretty decent sized arms and I don't understand why shirt companies can't make shirts proper anymore. The extra large shirt makes me look like I'm 10 to 15 pounds heavier. Your shirts truly and classically don't fit.

Date of experience: April 13, 2023
Raleigh C. True Classic Rep
over a year old

Hi Rick, we've reached out twice to try and chat and make this right. We have not heard back.

Massachusetts
1 review
0 helpful votes
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Amazing as always
April 13, 2023

Posted a picture on Twitter of a pair of boxers that developed a whole at the band seam. Customer service reached out within hours and was pleasant to deal with. As always great products and amazing customer service. I'm a customer for life!

Date of experience: April 13, 2023
Raleigh C. True Classic Rep
over a year old

We got your back! Thanks for letting us make this right.

Massachusetts
1 review
0 helpful votes
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The brightest yellow, Red, Red and orange. Not even 1 wearable, definitely not worth the postage.I WAS a repeat customer

Date of experience: April 12, 2023
Raleigh C. True Classic Rep
over a year old

So bummed you were not a fan of the mystery pack! We are always happy to make it right by our customers; we'll reach out to get you taken care of!

Florida
1 review
0 helpful votes
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Fantastic customer service
April 11, 2023

I received a pack of shirts that were too small. I reached out to true classic and they were very quick to respond and did everything to make it right. Great customer service!

Date of experience: April 11, 2023
Raleigh C. True Classic Rep
over a year old

Love to hear this, Bill.

Illinois
1 review
1 helpful vote
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Update- Upon publication of this review, this company contacted me and sent me another size. The medium fit better than the large. The customer service scores a 10/10.

This company relys on very aggressive marketing and relentless emails. I finally ordered 3 shirts and they fit like a tent. I washed them and they had the worst static buildup I've ever seen. They aren't even good rags. I wasted over $60.00.

Date of experience: April 8, 2023
Raleigh C. True Classic Rep
over a year old

Ah this bums us to hear! Sounds like sizing may be off, our tees should never fit like a tent. We’d love for you to donate those tees to someone who can use them; and we’re more than happy to get the right size out on us.

Wisconsin
1 review
0 helpful votes
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Made in China Shirts with a horrible chemical smell. The smell did not go away after washing. Do not put these shirts on your body. Plus they look very worn and full of lint right away.

Date of experience: April 7, 2023
Raleigh C. True Classic Rep
over a year old

Our tees definitely shouldn’t have a smell- I wonder if something happened in transit. We’d love to connect and send out some replacements, smell free of course!

Michigan
1 review
0 helpful votes
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Great service
April 3, 2023

Adam did a great job helping me out. I received the wrong size shirt and he made sure to make it right. No hassle.

Date of experience: April 3, 2023
Raleigh C. True Classic Rep
over a year old

That's what we love to hear!