TrivagoReviews 325

This is a message sent to the on avenue I could find for Trivago. Please read below. I've yet to receive a reply. I'll NEVER use a third party to book my reservations. I'll call directly to the source. I do have to say that Cancelon has bent over backwards trying to assist me, but can't give me a product they don't have and has never had in their inventory.

I booked through Trivago's website for a room at World Mark - Kingstown Reef. I have my confirmation to show this. I tried to call the support number shown on the confirmation letter to no avail. I was looking over my credit statement and noticed a charge that I wasn't familiar with. I called the # on the CC statement and got Cancelon. While on the phone I confirmed my reservations in detail. My confirmation from Trivago shows me stating in one place and they, Cancelon, have me booked in another hotel by the name of Blue Tree Resort. Now what if I have driven 7 hours and not been able to check in. I've tried to locate a telephone number for your company, Trivago, which all are not working. They, Canelon, are saying the problem must be on Trivago's end.
Jamie McCay
*******@knology.net
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This e-mail was sent from the Booking Site Difficulties contact form on trivago support pages
Hotel and Location: WorldMark Orlando
Booking Site: Cancelon
Booking Reference: *******
Check-in: 2017-01-25
Check-out: 2017-01-27

Loveeee the Crowne Plaza in White Plains NY! The manager Stevie-John was extremely nice and helpful. My boyfriend and I stayed for a night and Stevie upgraded our room for free and gave us free access to the 12th floor lounge. He answered every question we asked and helped us with everything we needed. My boyfriend and I stay here a lot and it's always a great experience when Stevie helps us! Highly recommend and the rooms are classy, clean, and definitely worth the money! Thank you Stevie!

I recently booked a trip to on Trivago (with Travelocity). The price that shows on the Trivago site was not what I was charged. Somewhere between the nice attractive price on Trivago and my credit card the daily rate rose 72% from $85 to $146. The hotel charged me more because I had 4 guests and the base rate was based on 2 guests. This happened in spite of me performing a search for a family with the correct number of guests on trivago.ca. The Trivago service is good but everyone please be aware that the pricing is not accurate!

I thought I was getting a good deal on this hotel room. It said the address of the hotel was in the same area as the venue we are going to. I live in the area so I know the location. However, after I booked the room it showed up as a different location 20 min away. Which was bad really bad! I don't have money to waste! I thought I was doing something good on trivago, but I was wrong very wrong. Not only did it lie about the location the website that I booked it though was out of the country and not a legitimate website. My credit company is in the process of giving me all the money back. Horrible website and apparently trivago doesn't look into the sites it refers customers to. Nobody wants to take responsibility. Bad! Would get 0 stars if possible.

I live in Australia. Booked accommodation on Trivago 4holiday at Tweed Heads.
Paid deposit.Travel docs received, looked legite.
Rang Resort confirmed booking paid balance. Got confirmation documentation.
On check in, advised by Resort there was no reservation, it had been cancelled (4days after I paid balance).
Resort provided me with emails from booking company. No cancellation emails were sent 2us.
Trivago is an umbrella site advertising lots of booking sites. Some are legite but others are overseas companies set up 2 scam u out of yr money. During this process my booking has gone thru Trivago / Need It Now / Hotelbeds.com / Sembo / Stena Line Travel. Despite numerous emails to the booking sites the only response I've rec'd is 4me 2 phone an emergency line in Spain! I tried once & was advised on a recording the number is out of service. (Funny that... of course it is!)
We've lost $1900. You never think it will happen 2 u because the whole process looks legite... you're on Trivago right... they're advertised on TV. I've previously booked on Trivago & not had a problem. But this latest experience is frustrating & hugely disappointing & $$.
Some bastard/s behind the scenes is stealing $$ thru dodgy travel sites.
Since this happened 2 days ago I've read a lot about other's experiences & unfortunately we're not alone. I've sent an email 2 Trivago & am waiting a response. From other's accounts it appears Trivago knows of the scams but doesn't help because... IDK... maybe they're getting a good cut of yr money above normal commission?!
I'm f#*! Ing annoyed.
Use Trivago Map to see what's where but then ring the accommodation place direct. You'll find out if there's a 'real vacancy' & prob get a cheaper deal. Happy Holidays:-)

Marc and I are so grateful to have had our wedding event at the Ottawa Marriott Hotel. We had a wonderful, great customer service, professional team at the Ottawa Marriott Hotel. Special thanks to Alfred Ayoub, Benjamin Bruckert, Food and beverage Services Manager, Caroline Cote, Event Manager, Lindsey, Manuela, and The Chef who was very exceptional to put together a menu tailored to our needs.
Everyone went above and beyond to help us. We received wonderful feedback from family and friends on how lovely the room was arranged, the view and most importantly how the great was the food. The services was impeccable. We have and will continue to recommend Ottawa Marriott Hotel to everyone.

I also didn't realise I wasn't dealing direct with TRIVAGO booked Crown casino Melb back in April, money sent through hoteling.com. Arrived from Qld into Melb to find no booking was ever made, my money was gone, as Crown advised Hoteling, com had gone belly up in July.
Nothing from TRIVAGO to advise of this. Surely you must be liable for using this company, held my money for 3 months before going under. Seemed like a great deal at the start, thanks for the nightmare. Will be telling others to avoid

I used Trivago for the first and last time. I didn't understand they are only a referral service and don't make the reservation themselves. Add to that they don't stand behind the company they send you to. I selected a hotel from the Trivago map and completed the reservation process only to find that the reservation was made in a motel in a different State. To add insult to injury, I was billed for the room. I found out when I looked for a resolution on the Trivago FAQ that this is not an uncommon occurrence. Since both Trivago and the booking companies are in Europe we have little recourse.