I used Trivago for the first and last time. I didn't understand they are only a referral service and don't make the reservation themselves. Add to that they don't stand behind the company they send you to. I selected a hotel from the Trivago map and completed the reservation process only to find that the reservation was made in a motel in a different State. To add insult to injury, I was billed for the room. I found out when I looked for a resolution on the Trivago FAQ that this is not an uncommon occurrence. Since both Trivago and the booking companies are in Europe we have little recourse.