Trip.com

I booked my flights to Poland through trip.com, never used them before but it seemed to be a legit website with a slightly confusing interface - I will NEVER be using them again. It seems they take your money and book your flights and that's that, however, if you have any issues like I did it is impossible to get through to anybody to help you. I was told check in / my boarding passes would be available to me 30 days before my flight, however right up until the day before I had received absolutely nothing. You get stuck with an impossible bot and never put through to an actual person to help you, the questions it asks are super generic and lead you to a very unhelpful FAQ page, which means you get absolutely nowhere. I added extra baggage through them aswell as Wizz air doesn't include any, and this wasn't communicated to the airline so I spent the entire day before my holiday stressing and trying to contact somebody, luckily Wizz air were very helpful and sorted this for me, however it seems trip.com doesn't pass this information on on your behalf, which surely is the whole point of booking through a holiday planning website? The website is also really tricky to use, too complicated and doesn't work smoothly on a phone. The baggage I added appeared to only be for the outbound flight, meaning I had to manually add my bags for the way back through Wizz directly. When I did manage to email the company I was told I'd have a response within 24 hours and never heard anything back. I will not be using them again, save yourself the hassle and go through a different company.

Flying post pandemic has been interesting especially with the decline in service from the airline industry. With the post pandemic rules, flyers will need to be aware of all the booking changes. My experience with trip.com on Wednesday opened my eyes especially in this economy where inflation is at an all time high. The majority of us fly for leisure so it's not a necessity and the industry is saturated with booking sites. Which means it's competitive. As a consumer, make sure you read the fine print before booking. You could cancel a non-refundable ticket within 24hrs pre-pandemic, now you can't even cancel in minutes of you book with trip.com. You can't even make a change bc they will take the money for the booking then make you purchase another ticket. There's no way around it. Secondly, the fare appears to be cheaper but they're not. You end up paying more with all the additional fees so do yourself a favour and AVOID trip.com. There are a plethora of sites with much better customer friendly polices and far better customer service. You might as well book through the airline directly. The agent Jana accused me of using profanity and insisted I did. She was clearly using the wrong script because the conversation did not go the way she expected. The supervisor was just as bad as the staff. At the end of it, no resolution. They will be hearing from me regarding my $400 they kept and was quite proud to say yep they'll be taking the funds and spliting it with the airline.

My name is steven m. My wife n i were in arizona week? Of 2/23 till 2/27 my wife wanted to stay until sat we changed our flight tix i booked a hotel thru trip within a half hour my mom called me n said get back to boston asap dad's in the hospital not doing well, so i called hotel cancelled the rm. Not even half n hour after we booked it monday i look at my bank an we were CHARGED 163.00 i called Trip.com explained our sitituation said they will get back to me WITHIN ONE DAY ON REASON WELL HAVE NOT HEARD FROM THEM AT ALL. Great customer service and if i don't hear from them today i will hit social media an advise people not to use TRIP.COM. Ps was planning Florida vacation but not with trip.com steven w merlin

My experience with trip.com was absolutely terrible. The so-called "manager," Celine, was shockingly uneducated and incompetent, unable to provide even the most basic level of service. As a result, I missed not one, but two flights, causing me to waste a significant amount of time and money.

To make matters worse, the staff at trip.com were completely unresponsive to my needs and seemed to have no idea how to handle the situation. They were uneducated, unprofessional, and completely unable to provide the support I needed as a customer.

In the end, I had to pay a great deal of money to another institute just to make the necessary changes to my flights, despite the fact that trip.com was supposed to be handling all of this for me. It was a complete waste of my time and money, and I would strongly advise anyone considering using trip.com to look elsewhere for their travel needs.

Overall, my experience with trip.com was a complete disaster, and I would give them the lowest possible rating for their uneducated and incompetent staff, terrible customer service, and complete lack of professionalism.

They are so bad. My family and I were planning to travel to Australia and New zealand. We (4 people) have booked 2 flights via trip.com. However, as consider Corona Virus Spread, Australia government ban people from south korea and New zealand government restrict people from south korea. We must self-isolate for 2 weeks. Now we can't go to Aus and New zealand for travel. So I requested cancel and refund flights. However, trip.com said it is not able to cancel because of refund policy. I asked any new policy regarding Corona 19. They just said they need to follow airline policy. So, I have called Virgin Australia and Air new zealand to ask about policy. Actually both company said they can help me to cancel and refund if travel agent contact to them. Because they never touch themselves ticket via travel agent. But if travel agent contact to Airline, They will help me. Even though I have called and emailed with this stories, they keep saying it is not able to refund. I think that they just want to keep the money. One person problem is not their problem. One more important thing is that New zealand Airline already refunded tickets for my friend because he did't use travel agent. They helped my friend directly. I never use trip.com anymore and want to tell my friends who are looking for trip.com.

Thanks to Trip.com for modifying my booking schedule after more than 24 hours of making follow ups. Thanks for your kind understanding and concern to us... your customers.

AVOID! AVOID! AVOID!

Don't use TRIP.COM

They might look very helpful BUT IN REALITY THEY TOTALLY ARE NOT.

I bought from them a return ticket. The first one was cancelled. I requested a refund. Obviously for return ticket. They only refund me for the cancelled flight but not return flight. They said that by the policy they don't have a reason to refund me because the other flight wasn't cancelled. Why would I need a return flight if the first one was cancelled?
So I lost my money. I didn't manage to get a refund.
BOOK ALWAYS DIRECTLY FROM THE AIRLINES. Don't waste your time and money to book through Trip.
YOU ARE COMPLETELY NOT PROTECTED WITH TRIP

I booked a flight on April 2020 that I couldn't use. Since then I've been trying to get a refund or get a new ticket issued. Called zillion times and this gets bever resolved. Booking Nr *******5894

I bought a couple of tickets from their site and it was very easy and very informative, they give you details about all the addons you can buy and the taxes they will charge you, the only think i didn't see was the TUA, a fee that Mexican airport charge you for airport facilities usage and you need to pay it always, I'm not sure if this is included or not, is not clear, but when i contacted support, they helped me very fast.

We were issued a credit due to a cancelled flight during COVID and the time had arrived for us to use this credit. A one way flight, something very simple! To my dismay this booking process included over 15 emails and $20.00 worth of long distance phone calls, some of the emails were for another customer? After hours of confusion to secure this flight we were invited to book our luggage through this company which unfortunately we did. The money was accepted and a confirmation email was sent. Now, one day before our flight we attempt to book our seats and find that no luggage was booked for us. Today the Trip.com customer service agent tells us to go ahead and secure our seats and within 3 hours we will receive confirmation of our booked luggage. 5 hours later we find ourselves calling back to more on hold time, a dropped call and finally the answer that they didn't understand why our luggage wasn't booked but the would investigate and refund our money. We are now left with an additional charge because we will have to book our luggage at the airport counter. In 67 years I have never complained about any customer service as I understand that issues do arise. This whole multi-hour, multi-email fiasco of incompetence was nothing short of disgusting! There probably is a good chance that based on this experience I probably won't see the refund either! If anyone in this company takes the time to examine the trail of correspondence with us, no doubt you will shake your head in disbelief!
How do you think we feel? Booking #*******606

I booked a ROUND TRIP flight to Orlando recently with Frontier. Yesterday I called Fronteir and they said that my Flight wasn't confirmed after I had spent $80.

I WANT A FULL REFUND. Booking No.： *******5231

DO NOT USE TRIP.COM TO BOOK ANYTHING!

I had booked a round trip flight with trip.com in 2020. My flight ended up being cancelled due to the pandemic. When I spoke with them in 2020 they told me to call them when I was ready to re-book my flight. No mention of any expiry dates or other stipulations. Now that I am ready to start travelling again, I reached out to trip.com to use my credit. When I did, they informed me that my credit had expired with them one year ago. I never received any warning or communication of any kind that my credit had an expiry date. My flight was with westjet, when I called westjet, they let me know that they have been extending the credits of their canceled flights. Trip.com is trying to use westjet as a scapegoat and is blaming my expired credit on west jet. After a week of back and fourth emails and phone calls, trip.com let me know that they were extending my credit. But ONLY if I rebooked on the exact same flight that I had booked in 2020. They are expecting me to take a three week trip to Europe on two weeks notice. They are being extremely difficult and are horrible to work with. Absolutely stay far away from this company as possible. I spent $928 with trip.com to book my flight, which they have now stolen from me.

The room was cancelled on their end it said the room was no longer available and they a 100% guarantee refund it says secure payment and everything. I've been calling GETTING HUNG UP ON not able to talk to a person in charge to get this figured out and I've been told they aren't able to cancel the charge because it wasn't an authorized card which makes no sense it a MasterCard. Ive been sobbing and trying to figure this out they also DOUBLE CHARGED me! So I'm out $1,000 with no Hotel still and my vacation is Saturday! HAVE A BLESSED DAY TRIP.COM may god be with you

Beware! I booked a flight with them from phx to Chicago on Southwest Airlines. As we all know southwest is a great airline company, it lets you change, cancel without fees and usually after a certain time if you cancel you get credit back. Anyway I needed to change my flight, so I was not able to with Trip.com so I decided to cancel it and book another flight straight from southwest. Talked to about 5-6 agents and they all stated that if southwest allows the cancellation we can refund or give you a voucher. I called southwest 3 days prior to the trip and it was a breezy cancellation and they stated they would refund the credit to Trip.com and Trip.com will give me the refund either in voucher credit or cash. Anyways I contacted Trip.com again and spoke to maybe 6-7 agents again, and I was told I won't get the voucher credit till after the flight date. So I waited. I contacted them again after the flight date and I was told I am ineligible to get any refund because I missed my flight and I didn't cancel! So they took the money and refused to refund anything! Beware! Do not use them!

*THIS WEBSITE IS A SCAM* DO NOT BOOK WITH TRIP.COM for your flights. I had booked a flight that I had to cancel due to contracting covid. They were so slow in doing anything that I contacted the airline directly and the Airline cancelled my ticket for me. All Trip.com had to do was issue me a refund/credit which they are REFUSING to do and now illegally holding my money. I could not say worse things. What an unethical way of scamming customers. Even the e-mails they send to their customers have grammatical errors which alone are a red flag.

NEVER BOOK WITH TRIP.COM. BOOK DIRECTLY WITH THE AIRLINE. I PROMISE YOU WILL REGRET USING THIS SITE.

I purchased an airplane ticket from Guangzhou to Turin in Italy to be scheduled to depart two days ago for a business trip. In the midst of a mounting public health crisis, I decided to cancel my flight out out of safety and health concerns. From trip.com they told me that the ticket is non refundable (as most of their tickets) and for a total payment of more than 11,000 Yuan I only got a ridiculous reimbursement of 643 yuan for taxes (the actual tax amount I paid is much higher). After several phone calls and emails to trip.com, AirFrance, Southern China Airlines, all I am told is that my ticket is still non-refundable and they can do nothing for me. Now I learn that all airplane routes to and from China in Italy are scheduled to be cancelled. Being this the state of art, HOW DOES IT MAKE SENSE it is ME having to pay for an airplane ticket I canceled in the middle of a global pandemic, and HOW IS IT POSSIBLE for trip.com to be so unresponsive to this case?

This is really bad, DO NOT use this agent. They booked my flight using their made-up emails and numbers, when I need to cancel or change my flight, they asked me to reach out to the airline myself, how can I change it myself when they used their made-up information for my bookings? BAD BAD BAD! WARNING!

The problem I had through Trip.com has been solved. Thank you. I think the difficulty is going through a third party when booking a trip on a code share airline.

Booked a set of flights with Trip.com for my father as one transaction that involved two airlines - Easyjet UK domestic flights connecting to a Ryanair return to France. Ryanair cancelled their outbound flight and informed me directly by email, but no response from Trip.com. I had to contact them to advise that the flight had been cancelled (they asked for a screenshot of my email from Ryanair!). The flight to France was changed to the day before but they refused to change the Easyjet flights. Despite numerous emails and phone calls to Trip.com, with promises that they'd submit the Easyjet flights for refund, they still hadn't done anything a week later. I have booked directly with Easyjet in the meantime. Despite my initial booking with Trip.com all being part of the one itinerary, they have refused point blank to take any responsibility as an agent and repeatedly defer to the airlines' conditions. There is zero proactiveness in rectifying problems. I doubt I'd have ever known the Ryanair flight had been cancelled had I not been contacted directly by the airline. I worked for one of the best travel agencies in the UK for ten years and to see an agency behave this way horrifies me. AVOID AT ALL COSTS.