Trip.com

First time booked the tickets through Trip.com, very disappointed, I will not book with them again.

I had booked a return tickets through trip.com. The airline changed the time which means I wouldn't be able to catch my connecting flight. Their APP won't let me make any changes. I am traveling on November 30th, but the app shows no available flights for change in November and December. No thing available even with paying additional fees for upgrade, seriously?This is totally a scam.

I contacted the customer service, they suggested to cancel it and re-book the ticket, but they won't be able to calculate how much refund I will be able to get. I told them I saw there's an earlier flight on the airline's website and asked trip.com if they can put me on that flight. It's been five days no response at all since my change request submitted. I contacted the customer service again today, being told to have extra patience and wait!

I won't use them again.

My experience with Trip.com has been horrendous. I had to cancel a reservation because of the pandemic and when I contacted them online my cancellation was denied. They said the airlines would issue refunds. I contacted the airlines and they said refunds or at a minimum vouchers would not be a problem but I would have to get them through Trip.com. Contacted them again and they wanted a doctor's verification. Send that to them. Heard nothing. Contacted Trip again and was told too much time had passed; Contacted the airlines again and have received a voucher from one of them, and am waiting for a voucher from the other.

Trip.com is probably OK of everything goes according to the original reservation but how often does that happen? I also found out that it is a China based company and their Customer Service as a whole is notoriously bad.

After flight cancellation because of weather I attempted to get a reimbursement for the cost of the flight. 5 phone calls and 2 e-mails later with promised firm timelines of between 72 and 24 hours at each call or e-email for the reimbursement I am waiting meanwhile 17 days since the first contact. Forced myself to a contact with the department manager of the complaint section. Still no resolve claiming they have not had a response from the airline in question that cancelled the flight. I called on day 5 the airline that cancelled the flight myself and was assured that they had issued the refund to trip.com already. Trip.com then promised trip.com points for an equivalent value of $15,000 and we received 150 points worth less than $2.00 CAN.
It appears to be targeted scams in order to frustrate the customer until they no longer pursue the flight reimbursement.

Booked a hotel with Trip.com in Miami many weeks before and received a telephone call just a few days before to say they had made a mistake and we did not have a confirmed booking. They had taken our money many weeks before and confirmed so this did not add up, they then said after many conversations they would refund our money but a hotel now in Miami was much more the original price we paid Trip.com. They then got us to pay £757 on the basis they would get us another hotel and refund our original payment of £293 and promised another refund on top of our £293 but then phoned to say this second hotel was fully booked as well, in short they are a con company, do not go near them.

An error occurred during a booking. I needed to change the date of a reservation. I went on the site, it was allowed, I thought I made the change, the price then changed (dropped) which looked normal as the date was being changed. I booked and then received a confirmation and saw the date had not been altered. I immediately queried this and was told I had not changed the date. Trip.com told me they contacted the hotel but they would not change. I contacted the hotel and they told me Trip.com would not change.

If I did not change the date correctly, why did the price change? Was I going to be overcharged originally?

Although all the correspondence was polite, the basic answer was, your fault, not ours, sorry we can't do anything or rather, we don't want to do anything.

If a website makes mistakes or is unclear or goes wrong, blaming the user is not good for business.

After securing a desired flight using sky scanner, i am directed to trip.com to complete the purchase. I headed to fill out passenger information- full name, dob, passport infor. Etc. I could never make it to the end of the form before being 'timed out' as that price for the flight is gone. I went back to sky scanner and picked the same flight,etc…. I did this 5 times! Finally in desperation, I purchased the 'price freeze' for $17 and filled out the passenger info. This is a scam to get me to pay $17– not much I know, but still a consumer scam and should be looked into. I want my $17 back—.

I was booking a hotel stay, after submitting the payment info received a message that the payment did not go through so I enter the payment info again, received two booking confirmation emails for the same stay and was charged twice. They refuse to cancel the one booking, sent me an email offering 10% return with an audacity telling me that this is not a lot of money. Clear scam!

Trip.com allowed me to rent a car in the US as an international person which then prevented the clerk at the rental car service at Arizona Airport to process my order because it appeared that I was an international buyer, so it put a hard stop in the system and I couldn't retrieve my car. So I ended up paying $260 for a car I didn't get, and then had to rent another car as a result spending another nearly $300. Trip.com has been emailing me every week for two months telling me to sure working on the issue and nothing has happened. Very frustrating. If they have no intention of a refund then just say it, but quit emailing me saying you're working on the issue and nothing is being done. These third party companies have proved to be distrustful.

Very bad experience, I won't give any stars if I can choose. They won't help to refund even the airline cancelled the flight. Their customer service just said they would contact the airline to find out the policy but they did nothing. In this two months, I have contacted their Customer service many times, the answers were the same. They just pending the case continuously. My friend had book the same flight from the other company and they had the refund a month ago, but trip.com did nothing. I am very disappointed and I won't buy anything from it anymore.

Be sure to avoid the trip. Com. It is dangerous and you will lose your money. I travel constantly and due to covid I have had frequent contact with agencies. I made the big mistake of turning off the first lights on 9/3/22 and 11/3/22 on the trip
Com. I am even going to take legal action against the company as it withheld money from me and never returned it to me and on the other hand you can not have a responsible service.

I read the reviews but decided to give trip.com a chance but I was totally wrong, I have booked a hotel for my vacation in egypt and got the confirmation instantly, but guess what, calling the hotel itself they said there is no reservation, decided to chat with trip.com again and they said they will confirm, 3 days later they confirmed, so I called the hotel again and guess what, no reservation still, worst experience ever, Imagine me arriving to other country and the hotel says no reservation, I escalated and canceled my booking, don't ever book with them again! Unless you want to ruin your and your family plans! Totally scam!

Booked a hotel and needed to modify stay because of Covid. Trip said they would modify the request, but the hotel does not have room for the future date. I called the hotel and verified there was no communication from trip and that in fact they would move the dates and that they had plenty of room. I even verified on trips website I could make a reservation for that. Blatant liars.

Booked a hotel a couple of weeks out, paid in full and got email with all confirmation numbers etc. Thought all was good.
24 hours before arrival get a message saying that the booking "has been cancelled" with no explanation as to why. Called the Hotel and they have no record of the booking ever being made. With Covid, could not get an equivalent hotel at such short notice. As I had people coming from out of town, I had to quickly book something and ended up with a really crappy hotel. Due to such late notice, I then had to pay a massive premium for this cheap hotel. Don't know if I will ever get a refund.

AVOID, AVOID, AVOID!

If you read this and still book with these guys you're an idiot and deserve to be ripped off.

Its been over 6 months fighting to get a trip.com credits or refund, but they are refusing! I booked 12 nights at Grand Nile Tower and that place was nasty I have picture proofs. The hotel staff wore rude and asked me to leave and they said to call trip.com and they will refund me. I had to leave in the middle of the night in a foreign country looking for a place to stay and had to pay premium because I walked in desperate for a place to stay. Yet trip.com said your booking was non-refundable. I explained why I left. And I received 0 service how are you charging me over a $1000 for nothing just because I blindly booked a place that looked good in pictures! The are thief's they keep blaming on the hotel and the hotel keep blaming on trip.com and this is how the steal your money! Don't ever book through them unless you are cool to watch your money go to waist. Please see the pic and see if it should belong to a 5 star hotel! This was during COVID!

I tried to book a room with trip.com, gave my payment information, but then they wanted to send me a code for verification. The code didn't come right away, so I clicked "Resend" multiple times to no result. There was a box that said "cancel," so I canceled and booked with another company. Next thing I get an email from trip.com that my booking is confirmed. I tried to call, and got the runaround. I then called the other party to see if I could cancel with them, and despite the fact I had completed the booking with them, they very graciously canceled, which is what trip.com should have done instead of giving me the runaround.

So I booked The Hotel Courtyard Pasay in Manila based on nice photos, then got there and was lead to an absolute S hole of a room! I am not exaggerating when I say you step through the doorway and trip onto the bed. The room could barely fit the bed, let along anything else. They call it a hotel, but the bathroom was not even on the same floor! Dirty, dingy, filthy place. I turned the key right back in, and got my driver to take me elsewhere. Not surprisingly, a hotel that puts up phony pics is also not willing to refund my money, but VERY SURPRISINGLY, is Trip.com not standing behind me through this fraudulent activity. Do NOT use Trip.com for anything! Someone in authority needs to strip them of a business license and put them in jail.

Don't book your ticket via Trip.com or you will be the scammed with thousands of dollars.
I booked a direct flight tickets for my family but Trip.com send me a wrong flight schedule after charged my credit card.-they don't send you any confirmation email before take your payment. I've contacted them immediately after receiving that wrong ticket, the customer service said will get me an update within 24 hours. I waited almost 72 hours and there was no update. Couldn't wait further so I called them instead. After a number of calls in the last two days, finally a manager gave me a
Rubbish solution as we have to pay extra $1000 to amend the original $1200 ticket! Or we will have to travel with my 8 month old baby on a transfer flight and land in the destination at 11pm! Perhaps we also have to spend more money to stay one more night in the hotel.
Absolutely crap service!

The worst company I have ever dealt with. Turned up to the airport for the start of my honeymoon to be told we were not on the flight. We had to pay €600 to get on the flight which ruined our honeymoon as we had to cancel excursions as the €600 was the money we were using to pay for these. After many phone calls, 6 weeks later we are still being told by my trip.Com to be patient. Absolute robbers! AVOID! They steal your money and refuse to help it issue a refund! Absolute disgrace and a total scam!