Trip.com absolutely won't care about your needs as a traveler. Description of services are not accurate on their website and it is truly recommended to double check the services of the hotel on other service providers.
I rate their customer service as ZERO and won't recommend it to be use at all.
This is a scam company! I asked to cancel the flight they said they did and I will get my refund in the next week or so but a week later it says I won't get any money back! trip.com it's a fraud and it should be banned from operating! Avoid it!
Hi Ian R.,
Thank you for your feedback. I regret to learn that you were provided with inconstant info about the refund. I understand that this is not a pleasant experience, but please allow us to have your booking rechecked so that we could assist your further.
To assist you better, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Daria
Trip.com
If I had a choice to give them 0 stars I would!
Horrible experience! I bought a ticket via trip.com to fly with Norwegian Airlines. At the time of booking, I noticed that there was no option to add luggage to the booking. I assumed that I could do it later as it would be with any normal company/service but no... Norwegian explained to me that only agent i. E. trip.com can add luggage to the booking. Trip.com says they can not do it and can not give me a full refund. So dead end! I asked trip.com many times to contact the airline and resolve this issue but they refused.
Talking to them is no better than talking to the wall! Stay away at all costs. Not to mention call waiting time - 15 minutes at least!
Have to purchase the luggage at the airport now for double the price. I will not be using trip.com in the future for any of my bookings! Just a catch!
Dear Nataly A.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Cecilia
Trip.com
Booked two flights and needed a refund due to COVID19 travel restrictions.
Spent hours on the phone to get through only to be told to write an email - I had already sent 3 emails or more concerning the issue to get generic, unhelpful responses.
I then called the airline directly who offered the refund almost immediately.
The money has been refunded to Trip.com but they are refusing to refund me. I sent them the email confirmation and screenshots from the airline themselves showing the money has been refunded, yet they keep coming back with the same generic email refusing to refund.
It's absolutely highway robbery, dishonest, opportunistic company with the worst customer service.
Will NEVER book through them again.
I am currently dealing with this awful company to get a refund on 3 nights I did not stay at a hotel. They assured me a refund would be no problem as long as the hotel agreed. They are stalling and talking about a "Third party" The hotel told me it was booked thru Expedia. I believe this company is a scam. DO NOT USE.
Hello Kristy M.,
Thank you for raising this concern, and I am sorry for any inconvenience you have encountered. Please know that we are here to help you in any way possible. Please allow us to help you further with your concern. We'll have your booking checked.
1. Please send us your detailed concern and booking details at hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Danin
Trip.com
Booked a flight for my birthday for my wife and I. They called me a couple days before and said that they could not fill it. Lost my money on hotel and did not get refunded on flight. Never again with trip.com for me.
Dear Paul S.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Catherine
Trip.com
I made a hotel reservation because their rate was extremely low. After putting all my credit information, the arrow circled around the page waiting the confirmation. It said it usually takes 15 minutes but it could be up to 9 hours. After 1 hour, it still circled around. So I read the Trip.com reviews and Oh, No! I cancelled the reservation. That thing was still circling around.
I got an e mail saying the charge has been processed Already (?) and it would be refunded in 5-7 business days. No Confirmation should be no charge. E mail was from directly from China. Because the Covid Virus, I got personal responding to that E mail. This company person has no idea that Covid originated from her own country. She stated it was a global virus and asked me to watch my words. I already have cancelled my credit card so it cannot charge and refunded. But it was not a pleasant experience just as Covid has not been a good experience!
I stayed at this hotel with my families for three days. The hotel was very neat and clean. All the hotel's staffs were helpful and cooperative. They manged our travel according to our program. The food was so delicious. We enjoyed a lot.
I can't imagine a company that treats a consumer in such an unprofessional way like TRIP. For 2 days I've been trying to find a solution so I can go back, and it's just promises and promises, and they take time. All the solutions presented ended up not working, and that shows me that the company doesn't have strength together with the airlines. In the end, I get an email saying I should catch my original flight, and this I get after the plane has already taken off. What a complete lack of respect. And so far, I don't have a solution and that's all I want, a solution without additional costs since I wasn't the one who dropped out of the flight. That's why we hire a travel agent, to provide support, and that's the opposite of what I get from TRIP.
Hello Alex F.,
We are genuinely sorry for the inconvenience in your reservation. We would love to check your concern.
I know my apologies wouldn't be enough, and please allow us to help you further with your concern. Rest assured that we will address your concerns accordingly and contact you directly. I hope we can still redeem ourselves to you. Thank you so much for your kind understanding.
Best regards,
Destiny
Trip.com
trip.com is a scam they take your money and issue ticket for a month after then they blame you on making a mistake there app shows that my ticket is for 28 april the invoice they send is for 28 may!
They never issued ticket for me when i bought the ticket!
Hello peyman s.,
Thank you for raising this to our attention. It is our deepest regret to learn about the unpleasant experience you encountered with your reservation. I genuinely apologize for the inconvenience we caused. I know my apology wouldn't be enough, but please allow us to get this straightened out for you.
To assist you better, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Daria
Trip.com
Trip.com not give the air tickets to customers since the first-time purchase. The in charge staff names are keep changing all the time and wasting time to solve the customer needs and requirements. This company is very irresponsible to travelers. Not willing to refund and also not take responsibility to change air ticket date. Once you buy from trip.com, you already loose the money if you have urgent case to change the date. And the will divert the reason as airlines' policy every time. They cannot provide evidence from the airline to customers openly and only want to take money from travelers. Trip.com is not a travel agency, it is a scammer for me. Very very disappointed and will never use this again.
Hello Julian J,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern about changing flights. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best regards,
Hao
Trip.com
Avoid to book your holidays or try with Trip.com. If something goes wrong they will not accept to pay you a refund. They will answer you with silly excuses but you will not see your money ever. Avoid to use their services.
Hi Corina L,
Thank you for your feedback. I apologize for any unsatisfactory service you received from our website, and we appreciate your feedback. Please know that we have all the intentions to help you. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us your concern and contact info at en_servicemanager@trip.com to investigate.
Also, to help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject. Thank you so much for your kind understanding.
Best regards,
Andrew
Trip.com
I booked a one night stay at a hotel in a specific country, but because of political reasons and protest in this country, the American Embassy, how do you recommended not to travel there and Trip.com took 10 days to give me a final answer I tried to reschedule the one night stay with future date and the hotel said no they took my $125 for one night And Trip.com refused to work with me. I would never ever ever ever use this company. Do not do not use them.
Hi M V.,
Thank you for your feedback. We feel terribly sorry for the unpleasant experience that you came across with your hotel reservation. Rest assured that we are here to help you in any way possible. We will contact you directly to handle your concern accordingly.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at Hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards
Mavic
Trip.com
Kept cancelling flights (4+ times) with no communication on alternative flights. Solution proposed - cancel the flight and rebook on the same day at a higher price. Avoid this Chinese company (formerly ctrip) at all cost.
Hello Martin M.,
We are genuinely sorry for the inconvenience in your reservation. We would love to check your flight status concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber} Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Scarlett
Trip.com
I booked a trip to Jasper for 7 days two week ago, but changed my mind a few days ago. I cancelled the some nights in Jasper. I am very worried about they won't refund for me, actually, they refunded me very quick and I had already got the full refund in my credit card within 5 days. In the first time I called them, I made some mistake and suspected them charged me more money. They are very nice to answer my questions and spent more than half hour to answer my question. Actually, I calculated wrong. Even like that, they still agreed to refund to me when I asked to cancel some nights. Thank you. You did a good job!
Hello Judith X.,
Thank you for taking the time to leave us this lovely comment, and your feedback is much appreciated. Please note that we put great importance on the quality of our services and the satisfaction of our customers. Your support has motivated us consistently to provide a better experience to our clients. Thank you for your valuable support. We are looking forward to your next journey with us. Have a wonderful day!
Best Regards,
Amber
Trip.com
I got a ticket for my husband from trip.com. For close to two weeks trip.com kept saying the airline, klm has made changes to my husband's flight. My husband went to klm and klm confirmed there was no ticket in his name. Don't know what game trip.com played with us, but the ticket number issued by trip.com was not found in the klm office, I have now requested for a refund, praying to get one because I payed extra money for a full refund!
Hello Ruth D.,
Thank you for taking the time to leave us this review. We are sincerely sorry for the unpleasant experience you had. We would love to investigate your concern regarding the ticket validity. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding.
Best regards,
Hailey
Trip.com
Was charged incorrectly for a flight and they refused to refund. I had to call my bank to cancel the transaction, and after I received my money back they have been calling and emailing threatening to sue me for "unfair losses" if I dint pay them the full payment for my flights that I'm never taking... as an added note the entire cancelation of the transaction was within 10 minutes of the error occuring... unfair losses my a**
They can make an $88 ticket turn into a $300 ticket in no time! I'm surprised they aren't standing out side the airport waving the tickets in the air trying to sell them! Crooks. What a way to make a living. Buying and reselling plane tickets. You've made it.
Dear Joseph D.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in your booking experience. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Cecilia
Trip.com
I still don't have any update on my booking. After confirming the hotel booking and before 2 days from travel they sent me an email saying no more rooms available. Asked the agent to escalate my case and for a manager to call nothing happened. I still have one day and I don't have a hotel booking. Worse experience ever!
Hello Rosa A.,
Thank you for bringing this to our attention. I apologize for any unpleasant experience you are having with your hotel reservation. Please know that we are here to help you in any way possible. Please allow us to help you further with your concern. We'll have your booking checked. To help us differentiate your concern from others and ensure the quickest reply, please follow the steps below:
1. Please send us your detailed concern and booking details at Hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Rei
Trip.com
I booked with trip. Com in dec 2019 only to have my flights cancelled due to covid six months latter still no refund after constant emails to them so much for bargain. Never will i book with them again
Overview
Trip.com has a rating of 1.3 stars from 1,131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trip.com most frequently mention customer service, full refund and credit card. Trip.com ranks 440th among Hotels sites.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Niloo M.,
Thank you for raising this concern, and I am sorry for any inconvenience you have encountered. Please know that we are here to help you in any way possible. Please allow us to help you further with your concern. We'll have your booking checked.
1. Please send us your detailed concern and booking details at hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Andy
Trip.com