Trip.comReviews 2,405

Don't book with trip.com,I lost usd 286.
Tried to cancel ahead of time,they said regrettably no refunds

I tried to cancel several times and they said to me they wouldn't charge me but even with everything charge me anyway

I have exchanged more than 25 emails with these guys in the past 3 days.

Honestly if there was a 0 star option I would apply it. This has to be arguably one of the worst customer services I've ever received. Everything is generic responses and you never receive a response from the same person when you email them so there's not much continuation of communication. It's a new person and frankly it's like trying to explain the entire thing over from the beginning. It's incredibly jarring.

It all started when I was set to board a flight to Tanzania from London. The day before my flight I get a notification saying flight time changed, then 30 minutes later I get another notification saying changed again. I went to sleep that night and I had an early flight so I got up and went to Heathrow, little did I know my flight was changed for a 3rd time but only came to find out when I reached Heathrow. There were a whole host of other issues along the journey but that's where it started.

If you have any issue with your flight then I can almost guarantee you won't get help from trip.com

You better pray and hope you have no issues with your flight. Because if you do like I did, then forget about it. Your screwed!

Lesson learned: pay extra money and book directly with airline the assistance will be better. Anything can happen.

Companies like trip.com just want to make a quick dollar then shy away when it's time to help.

I'm not certain if I will live to see another day. But I know for certain, I will never ever book with trip.com again even if it means I have to pay hundreds more elsewhere. I'll take it on the chin.

An error occurred during a booking. I needed to change the date of a reservation. I went on the site, it was allowed, I thought I made the change, the price then changed (dropped) which looked normal as the date was being changed. I booked and then received a confirmation and saw the date had not been altered. I immediately queried this and was told I had not changed the date. Trip.com told me they contacted the hotel but they would not change. I contacted the hotel and they told me Trip.com would not change.

If I did not change the date correctly, why did the price change? Was I going to be overcharged originally?

Although all the correspondence was polite, the basic answer was, your fault, not ours, sorry we can't do anything or rather, we don't want to do anything.

If a website makes mistakes or is unclear or goes wrong, blaming the user is not good for business.

I reserved a room for a two-night stay at a hotel on Catalina Island through Trip.com. However, I received an email from the ferry service to the island two days prior, stating that they'd just canceled all the ferry service going to and from the island on the date I reserved to go there due to inclement weather. I tried to have the reserved dates for the hotel rescheduled, but the Trip.com representatives could not even make that revision. Their excuse was that, Trip.com's "supplier" could not be reached, and that they told me it would take between twenty-four to seventy-two hours before they could get a reply from their so-called "supplier." By then, it would have been too late to get any refund for what I paid (per Trip.com's refund policy) so I had no choice but to cancel the reservation. The reps at Trip.com stated that there will be a penalty fee for the cancellation and that I would only get a portion of my money back. Why would I be penalized for a situation that was beyond my control? I tried calling the hotel directly but the hotel personnel told me that, since I booked through a third party, they could not do anything about it, and that I should call Trip.com directly to reschedule. Trip.com is crooked. For that, they've already cursed themselves. What goes around comes around. From this point on, this company is cursed, so stay away from them.

Absolute scam artists, accidentally booked the wrong night for my fiancé's birthday. Have been getting the run around to get a refund. Attempting to get me to agree to 20% refund literally from an accidental click. They must think I am dense. They play this game of back and forth and blame the hotel for not being able to refund. An absolute lie, hotel said no problem at all. I don't write reviews but when I see such a terrible company, horrible customer service, and out right lying to me. I feel compelled to inform other potential consumers. I will continue to write terrible reviews on every platform I have available, and simply contact the better business bureau so that my money isn't completely wasted. Scam artists….it must be in the training, which is terribly detrimental to the performance of a company.

They refused to change our flights, due to earthquake in Turkey, and the French strikes, had to suffer 2 days of hell,

I would have given 0 stars if possible. My flight that was supposedly canceled was on the board when I arrived at the airport. I had to cancel a night at a hotel which I lost money on, then I never received my money back from trip.com on the canceled flight. I would avoid at all costs.

If we could give zero stars we would - this is a complete scam site. They sold my partner a seat on a sold out flight. He only realised when he went to check in and the airline had no booking for him. He then contacted trip.com and they alleged that the airline had cancelled the ticket (a lie). We then had to fork out over $1k to buy last minute flights for him to get to New Zealand for his best friend's wedding and because we didn't trust them, we cancelled the return leg too. At the time they promised that the ticket would be held in an open ticket with no change fees payable but now that we are actually trying to change the ticket, they want to charge over $450 to do so and are saying that he cancelled the flight (again a lie).

Basically their business model is to take your money for oversold flights and then make it impossible for you to ever use that ticket or change it without paying exorbitant fees and they then get to keep your money. We lost $1,800 to them and have got nothing to show for it.

Avoid at all costs!

I booked a flight through trip.com, I paid and received my confirmation. After arriving at the airport and waiting over two hours I was told by the airline that I would not be able to board the flight and that because I booked through trip.com, the airline could not assist me with booking a different flight but trip.com could. I contacted trip.com, I spoke with an agent, he asked to speak to someone from the airline, I was able to get him in touch with someone but it sounded like he had no idea what he was talking about, he kept trying to give the agent a reference number, she kept explaining to him that all of their codes only contain letters. She had a manager come over and they didn't know what the trip.com agent was talking about either and said it was strange for a booking company to try to speak with the airline. Originally, the agent said he would be able to rebook me on another flight, according to the trip.com booking guarantee, since it was not my or the airlines fault. After over an hour and a half, the agent said he couldn't confirm whatever information he needed to confirm(evenafter asking repeatedly, he would not tell me what information it was that he was looking), there was nothing he could do to help me and couldn't rebook me. After reading other reviews online of similar situations, it's clear the whole booking guarantee is a scam.

Everything about this platform really sucks, from flight booking to hotel accommodation booking, my very first experience with trip.com was really bad!.trust me, do not use this portal to do your bookings as it clearly shows they are not legitimate. Do not get deceived when you complaint and they asking you your booking number, because even the booking number is fake!

I have booked the flight ticket through trip.com and due to family emergency I had to move the dates or cancel. As per ticket policy for the change fee is 18$ + fare difference.

But they are giving their own fair difference which is literally double the amount of ticket price in actual airline website. Looks like their intention is customer to pay one more ticket price for change. This is lie change fee is 18$, they will rob you and make sure pay double the price or loose your light booking.

Tried calling customer service more than 10 times to resolve, agents are acting like they are dumb. If I call them they take the change dates and submit change request, you will get an email either flight is not available ( event after 6month flying dates) or double the flight ticket price.

No resolution or loose money you have made booking

Went to Skyscammer, meant to say Skyscanner, and booked a DEL-KTM-DEL flight on Trip.com in January 2023. Why Trip.com? Well Trip appears first on Skyscammer and there is a reason. Trip owns Skyscammer.

Received an email from *******@trip.com that day with this text, among others:
"Your tickets are on their way to you
Dear …,
Thank you for choosing Trip.com. Payment for your flight has been received."
I never received airline tickets.

Payment was done with Klarna. Stay away from them as well.

A week later I changed the date of the return flight. Received confirmation but the date was still the old one.

When no ticket had been sent by end of January 2023, I contacted Trip with a request for a refund. Then it got interesting.

I received an email from Trip at 10:21 AM (!) on Jan. 30,2023. This corresponds to 02:51 PM India Time or 14:51. The departure of the plane from DEL was at 07:10 in the morning! The date of the return flight was still wrong!

A few minutes earlier at 10:07 AM, I received information for the first time that these are e-tickets. They never had mentioned e-tickets before. I would never have agreed to e-tickets.

At DIY Travel Guides they suggest to get in touch with Skyscanner to resolve the issue. You can plain forget it because all you get is the run around. A complete waste of time. Remember, they are owned by Trip.com.

Trip.com refuses the give the name of the managing director and email address.

I made a hotel reservations in the website after booking a airline ticket in Singapore Currency. There was no indication that the hotel rate was in US dollars! I did a cancellation in less then a week's time after I realised the Currency difference when I had a suspicion on the cheap rates of the rooms as compared to other websites. They gave a refund to my credit card with $114 dollars lesser then they have charged! I felt so cheated!
I tried to remove my credit card from the account and realised it is non functioning due to slow connection at all times!
Do be wary when making reservations in this website. I learned a hard lesson! I am considering going to the small claim court regarding their bad practices!

First Lion Air canceled my flight less than a day before the flight. So I rushed to buy a new one with a different company. And then Lion Air informs me that my ticket is actually changed (not canceled). So de facto they made me pay for two tickets, fraud borderline.

Since i bought the ticket via Trip.com, they stepped in and actually took responsibility for Lion Air horrific mistreatment of myself as their customer. It was Trip.com that refunded me for the unused ticket.

I must say, i fly a lot (Gold Status on both StarAlliance and OneWorld), I was very impressed by that. I was personally approached by Trip.com representative name Cobain, who literally showed actual care and attention. He offered that Trip.com will refund me until we get an answer (probably never will) from Lion Air.

In a reality where Airlines completely ignore misjustice cussed to their customers once fully paid on a regular basis, the Trip.com approach is in particular unique. Thank you Cobain, I very much appreciate you and will definitely prefer using Trip.com from now on.

Do NOT use this company! I have multiple screenshots of my correspondence with this company after being downgraded a room at a hotel. The company argued with me and offered me points. They really thought I'd trust them with my money when they didn't correct a very serious issue? One that affected my anniversary none the less! Yeah this is the first and last time I used them! Booking.com… I'm coming home baby! Trip is a joke! Not worth the price discounts for poor customer service, listening skills, and resolution.

Despite providing them with the invoices and emails from the airline that they refunded all the money immediately the trip.com advisors still claim it doesn't prove anything to them. Ohhh and they will not do any chasing, any investigation on your behalf, you have to do all of it witch is very difficult as they use automated email addresses to book you in which they than have no access to. And absolute disgrace, unlawful company. Should be banned!

The problem I had through Trip.com has been solved. Thank you. I think the difficulty is going through a third party when booking a trip on a code share airline.