Overview
TravelUp has a rating of 3.3 stars from 1,652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention easy process, hotel room and time user. TravelUp ranks 9th among Discount Travel sites.
Instant Feedback
I didn't receive any confirmation and booking details! Bad experience.
Correct. Better offers would be appreciated. Nice to have something else than Booking.com
Super easy to use. Loved it, no issues at all. Even got a confirmation email right away.
Easy to book, great price, only place I could even find availability at this particular hotel!
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team!
Kind Regards
TravelUp
Good site for make a reservation of hotels and I'll use it again.
Was able to add another night on a previous booking for cheaper through TravelUp!
Good morning,
Thank you so much for your positive feedback. We really appreciate your business and helping to spread the word about us.
Please keep us in mind for your future travel plans!
Kind Regards
TravelUp Team
My first time using this booking website and so far it has been very easy,
Good morning,
Thank you for acknowledging our service. We are looking to create more such feasible experiences for you ahead with the future bookings.
Team Customer Relations.
Title says it all. Refund my deposit and I'll change rating.
Good afternoon,
We are very sorry that you have had a negative experience with TravelUp.
We can see this is being investigated by our team and we hope for a resolution soon. We can imagine your deposit will be refunded if this is indeed the case. However we do advise if you have a pending chargeback this could slow down the time it takes to refund you normally.
We apologise for any inconvenience caused to you from this experience.
Kind regards, TravelUp Team
Great really easy and enjoyable thanks looking forward
Good morning,
Thank you for writing this nice feedback. We feel privileged to be serving you for all your travel needs with us.
Kind Regards
TravelUp Team
Saved me a ton of money at last minute. Thank you guys!
Ain't get my booking confirmation as yet so I can't give a fees back it's to long and slow
Good morning,
We are sorry to hear that your experience with us was not as expected.
If you still require further assistance with your booking, please email us at admin@travelup.com.
Kind Regards
TravelUp Team
Buying the tickets was easy and i received my email confirmation
Booking was easy. I got a great rate from this site. Would definitely recommend
Easy to use and navigate. First time using TravelUp
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team!
Kind Regards
TravelUp
Awesome app loved so easy to use safe check out...
Good afternoon,
Thank you so much for your 5 star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
Great fast and easy. Would definitely use them again for our next trip
I had a very good experience so far with me booking my hotel
Good afternoon,
Thank you so much for your 5 star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
Very straight forward process booking with Travelup. Only bad thing is cancellation not an option.
Me.gusto, solo que deberían mejorar la app y ser más amigable con el usuario
Buenas tardes Pablo.
¡Gracias por tomarse el tiempo para dejarnos una reseña de 4 estrellas! Estamos encantados de saber que tuvo una experiencia positiva con nosotros y realmente apreciamos sus valiosos comentarios.
Entendemos la importancia de tener una aplicación eficiente y fácil de usar, y trabajamos constantemente para mejorar la experiencia del usuario. Se toma nota de su sugerencia sobre cómo mejorar nuestra aplicación para hacerla más fácil de usar y se compartirá con nuestro equipo de desarrollo. Siempre estamos buscando maneras de servir mejor a nuestros clientes y sus comentarios nos ayudan a lograrlo.
Si hay alguna característica o cambio específico que le gustaría ver en nuestra aplicación, no dude en compartirlo con nosotros. Valoramos sus conocimientos y estamos comprometidos a brindar el mejor servicio posible.
¡Esperamos poder ayudarle con sus planes de viaje futuros y ganarnos esa quinta estrella!
Un cordial saludo,
TravelUp.
My flight was cancelled in May 2020 and I'm still waiting for a refund 10 months later with no comms.
Good good good good good good good good good good good good good good
Good afternoon, Rachel.
Thank you for your wonderfully positive review!
We're thrilled to hear that you had such a good experience with us.
Your satisfaction means a lot to us, and we look forward to serving you again in the future.
Best regards!
TravelUp.
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
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- Aldermaston, Berkshire, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon,
We are sorry to hear about the negative experience you have had with TravelUp. We are happy to see your issue has since been resolved.
We apologise for any inconvenience that may have been caused at this time.
Kind regards, TravelUp Team