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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Do not dare to make an urgent travel with them if you are residing in the US (their site is in UK) as they would deem your booking suspicious, cancel your travel, and refund you weeks later, leaving you with limited fund to rebook your trip elsewhere. Their request did even make sense to the US bank. - do not take your chance.
I booked and reservation with a confirmation
I called the hotel and they have no reservation
I don't know if my reservation is valid
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Please advise
Dear Patricia,
We are very sorry for the delay in response.
We can see that a member of staff from the hotel team has assisted you and confirmed the booking for you. In some bookings your information is held in our suppliers central system before being passed to the hotel which is why the hotel wont confirm the booking straight away in some cases.
We hope you have a wonderful stay!
Kind regards, TravelUp Team
Really frustrating to pay. No matter what card type you click, it just loads and loads and nothing happens. Had to refresh multiple times. Then after it finally allowed me to pick my card, it ended up charging me incorrectly. Perhaps it was from all the refreshing of the page, but I remember specifically picking the deposit option before trying again and it charged me the full amount. Ended up over drafting.
Dear Adam,
We are very sorry to hear you had a frustrating day using our website. We apologise if on the day the website had appeared to be playing up; we will be following this up to our IT department to ensure we keep on top of issues like this
We are glad to see you have made a booking and we hope you have an excellent time on your travels!
Kind regards, Travelup team
It was easy, and Travel Up had the best rates! I was trying to find a nice hotel at Niagara Falls at a decent price,, and went with Travel Up, was the first time using this booking site
It was simple steps in completing a reservation thru travelUp. I received an email right away with my booking info.
The worst. I booked a Cancun vacation for $2929. 44 and when i called the hotel they tell me that no reservation exists. I called TravelUp and i was transfered to a voice mail, and i left a voice mail and received no response i even email them, to no avail. Next i will go with my credit card company, except that i have the flight reservation with another company and I will lose that money too.
Good afternoon,
We are very sorry for the delay in response. We can an email was supplied to you with the details needed for your reservation. You have a pending email from our staff member in the hotel team. We hope everything was okay after that scare, if not please reply to the email sent to you.
We apologise for the inconvenience caused to you from this
Kind regards, TravelUp Team
Took my money but can't contact them at all. Phone number doesn't go anywhere and no one responds to e-mails
Good afternoon,
It seems you have thought the booking was a scam. You then cancelled on that fact at a loss of your deposit. Our team has also offered to keep your deposit open for a different booking.
We apologise if you were not able to get through at the time, but we can assure you were are a legitimate company. If you look at our google, trustpilot and feefo reviews you will be able to see.
Kind regards, TravelUp Team
So far the experience has been great! Super easy and great value!
Making a reservation was easy and quick. I will use this site again
Making a reservation was easy and quick
Very easy to navigate, and book on this website. Really the only site I found where I could book a complicated arrangement in one shot.
Copied from below but perfect description:
Shocking service, happy to take your money but after that they just don't want to know. Promises to call back never happen; always fobbed off for 24-48 Hours. You respond to their emails immediately to confirm you want to book the flights offered and it takes them a minimum of 4 days to even read it by which the flights have changed and you are back to square one. Management are never available to talk to, no contact email address to escalate concerns to.
My advise would be to avoid TravelUp at all costs.
Dear Gary,
We have replied to you across all our review platforms regarding your case. You have been charged a £50 admin fee as per the terms and conditions which you agreed to at the time of the booking
Unfortunately there is nothing more we can do to assist you. We apologise for any inconvenience this may have caused you
Kind regards, TravelUp team
Still waiting for them to call me and yet to hear back
We booked a Hotel through Travelup to Belize to do some diving... Dive operator call us 2 days out to inform us that they would be closed due to inclement weather... We went through the cancel protocol with travelup, and got an email confirmation that the reservation was cancelled... However, It started and stopped there... Still have yet to refund us our money, but gave us every excuse to why... From backedup orders, to Covid19... Please DO NOT USE THIS company!
Dear Claude,
We are very disappointed to hear of your experience thus far.
We have investigated into your booking and can see a member of staff from the hotel administration team is working hard to resolve the issue. We are currently liaising with our supplier, however nothing has been finalised on their end.
You will be updated as soon as we have a defiant response from the supplier, we heavily apologise the delay and inconvenience this can cause.
Kind regards, TravelUp Team
Worst check experience in my life. The room has a view of trash. Check in takes for ever. Requested a high Floor and they gave me the 8th which is the third lower floor. No Microwave, No fridge. Pool for families is closed at 5pm but even if you do a check in after 5pm you still have to pay the resort fee. Wouldn't recommend this hotel to No one.
I have booked 3 Hotel Rooms in Turkey on TravelUp Site. After my booking it turned out that we are not able to stay in this Hotel. Reason is only UK/US citizens can book this hotel via this site. It was not mentioned in any stage during this booking and not written anything in Terms and Conditions. They charged full amount of money on my credit card. For 3 days i have been asking my full refund from the site but no reply!
Dear Mustafa,
We are very sorry to hear about your negative experience.
Unfortunately this is the case in many hotels that apply different rates for non US/UK citizens. This is stated in our terms and conditions for hotels as the source needs to be correct.
We apologise for any inconveniences this has caused to you over this time perod and we can see you have been refunded as of now.
Kind regards, TravelUp team
Scammers. Do not book on travel up. They are thieves.
Good morning,
We are sorry to hear about your experience. We have not got any call records or emails from you to confirm this. Please could you contact our team at hotels@travelup.com so we can assist in the aftersales of this booking
Kind regards, TravelUp Team
Your website saved the day offering a space big enough to accommodate my family for a reasonable price. My first time and I will be a repeat customer.
After the anxiety/panic attack Travelocity gave me for the same transaction, luckily I found TravelUp.
I do not intend to waste anymore time with TravelUp.
I waited over 6 months for a refund after being tossed back and forth; I was still short payed.
Avoid with all cost. They keep you on hold for a long time and hang up on you. Very unprofessional and outright scam. I repeat; avoid at all cost.
Good morning,
We are very sorry to hear of your negative experience. Our delays have been entirely due to inundated requests due to COVID-19 and waiting for the refund and response from the airlines.
We can see your refund was applied as per the policy and the taxes received back for the booking. We apologise if any inconvenience has been caused to you during this process
Kind regards, TravelUp Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning,
We have checked your booking and found you were not able to verify the charge. You were asked to confirm an auth code as non 3d payment was used.
As you did not verify the charge we had no choice but to refund. We have many American users on our site with no issue. We apologise if you felt inconvenienced by this.
Kind regards, TravelUp Team