TravelUpReviews 1,956

Numerous reviews where if your booking needs an amendment they will find a way to blame you. Customer service is their biggest revenue stream, unfortunately I experienced this first hand.

Booked, asked "how to try and cancel and what refund process is", received a response saying they have now cancelled my booking and since it is non-refundable any funds received would be a bonus for me, may take months and are not guaranteed!

When responding (within an hour) saying given the above I wish not to proceed with cancellation, the news was this has already been done by our customer service and 'any funds received would be a bonus for me, may take months and are not guaranteed!'
They replied to a more tame review than this saying "We have checked with the agent to make sure he is chasing the supplier regarding trying to get something sorted for you."
The agent isn't recreating my booking which he cancelled!

Anyway rant over, don't use them they have rearranged or cancelled many bookings, blame the customer and don't refund - a horrible business model

We arrived and the hotel that we booked was full! We were never contacted we were just moved to a much cheaper hotel and still charged the full price! No one has been helpful or has tried resolving the issue or even offered a refund.

The hotel was horrible and I try to cancel my stay and I couldn't since you charging me the same amount I paid to cancel it. I won't recommend or use it again.

TravelUp doesn't care about people. I am keep emailing and calling and nobody is helping me.
Unfortunately this was the worst travel website experience I've ever had. Very frustrating. Still waiting for my confirmation.

The reservations were Simple but would like more pictures for the Bed and Breakfast. The entire room in general.

Travel up changed the dates I typed in and got the booking wrong. When I noticed the dates had been changed I called to fix. They won't fix unless in writing so I sent them an email they still couldn't/wouldn't fix booking. This service sucks the customer service sucks and I will never utilize their services again

This hotel is fabulous. Biggest room in New York City I ever had. Staff is personable and pleasant and very accommodating. The service is high end and it reminds me of high end European service.

Initially the booking process went well, until I realized I had picked the wrong weekend. When I contacted them to just change it to the correct weekend they told me they were unable to help me.

Very straight forward process booking with Travelup. Only bad thing is cancellation not an option.

Not received my e-ticket. Amount debited from my account. My travel details not showing in my trip section in the app.

This transaction was so easy and so quick! We had searched several other sites and found the rate cheapest!

A month away from the reservation date I try to cancel reservation and they did but no refund at all. They are keeping $$$2050. Dollars just from me one client. How much do they keep after all from people?

Buying the tickets was easy and i received my email confirmation

They made me a best romantic holiday I have ever had in my life!
I want it happen every month, but unfortunately it cannot.
The service was really fast and professional.

They have taken zero responsibility for a booking I made with them that has had some complications and left me stranded in a foreign country. They claim its the airlines fault however I booked with and paid Travel up! Which makes you wonder what's their purpose if once you've paid them they refuse too assist you any further and ask you too take it up with the airline! I highly recommend not using their service and to book direct with the airline or find a more professional travels agent. Worst travel experience of my life!

Fue muy rapido, despues de ver varias opciones, aunque al momento del pago hubo una pequeña variación.