TravelUp

I had an excellent, smooth experience. It was nice to find a new way to save!

This site has wonderful prices and easy process. I will use again and recommend to others!

Easy to navigate, friendly interface, affordable prices

Worst experience... Reps dont treat customers well...

Great easy to follow and will use this again! Great experience

I am a pregnant neonatal intensive care nurse that cancelled my flights to China and Japan on 4th February, my flights were for 24th March - 2nd April. I contacted Travelup and cancelled my flights long before the travel ban came into effect following the FCO Travel Advice re: non essential travel to China etc amidst the initial coVid-19 break out. Travelup agent "Amir Ali" responded to say my flight was cancelled and to expect my refund in 6 - 8 weeks once the airline (Air China) had refunded them.
Roll on 5 weeks later and I'm wondering why when I paid for the flights the money was taken immediately from my bank account yet I now have to wait 6-8 weeks. I wrote this in an email again to "Amir Ali". His response on 5th March was my refund will be back in my account in 3-5 working days. This of course was a big fat lie. Roll onto 12th March still no refund and multiple emails later - it got to the point I just kept hitting send and forwarding the same email a hundred times in minutes. Finally On 18th March a response from "Amir Ali" and "TravelUp Sam" another liar liar pants on fire. He apologised and said because of coVid they are dealing with a lot of emails etc yup I understand that but I was going through this process long before coVid hit the UK and started affecting flights. Anyway this "Travelup Sam" asked me to be patient he had contacted "Amir Ali" and "Finance" and to wait for the first week next month for my refund. It is now the last day of said month and still I have no refund. I have emailed countless times. No response at all yet, Travelup have the complete audacity to send out generic emails - re: holiday destinations! God forbid I was to treat my patients in the NHS how this absolutely despicable disgraceful company are treating honest hardworking customers that are entitled to their money back. Ali Shah you are a terrible crooked businessman. You have no shame. You are greedy and disgusting. I believe in karma and what goes around will surely come back around to bite you in the backside. I will never use your company again and I hope that money you have stolen from me and countless others brings you many years of misfortune. Kind regards D. Boyce

Very respectful and helpful the agent was very caring of my needs as a guest

I booked and paid for connecting flights in March for travel in November. In August I was notified by Travel up of a schedule change to the first of my return flights which would result in my missing the connection for the second flight. I was offered a change to the previous day or the following day but neither of these options worked for me. I asked for a rebooked flight on the same day or a refund but was told a rebooking was not possible, and due to airline rules I could not get a refund for just the rescheduled flight. I contacted the operating airline myself and was told that they would always grant a refund for a rescheduled flight. When I went back to Travel up with this inormation I was told that my ticket was issued by a third party airline and their terms and conditions applied and not the carrying airline! There is no mention anywhere in the booking process of a third party airline. Eventually after a month of frustrating communication with Travel up via a "customer service" rep with quite poor English skills, and despite having been informed by the consumer advice bureau that Travel up could not rely on the terms and conditions of a third party who were not party to my contract with Travel up, I agreed to a full refund for all the flights involved in the booking and was told it would take 6 weeks to process! When I aske for confirmation of the value of the full refund I was informed of deductions for Travel ups administration charges and that processing the refund may take 8weeks! It is now October and Travel up have been in possession of my money since last March and still no sign of my refund. It is hard to believe that any company can operate with such abysmal service levels and worse that such a blatant disregard for consumer protection law are allowed to continue. I can only say that if you have to swim or crawl on your knees to your destination it would be preferable to having anything whosever to do with Travel Up

So far so good, I will be using again next month if all goes well.

Details about room were not clear enough. Missing as well some pictures about the rooms.

Not so good poor service plus unfair policy does not seemed to care about customers

Once I got on it was very easy to access. So I book my flight.

Terrible experience. Hotel was full so no room was available. They were a total scam.

Ok. It was fine. I appreciate the help finding a hotel with a water slide

I had never heard about this company but I'm glad I did! It was straightforward.

Smooth and a great price. The checkout process was as easy as any other site