Overview
TravelUp has a rating of 3.2 stars from 1,660 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention easy process, hotel room and time user. TravelUp ranks 9th among Discount Travel sites.
Instant Feedback
It was easy to book with you and at the time we have no other needs thank you.
Quick and easy. It's my second time booking through Travelup.
Good evening, Eric,
Thank you for the 5*review.
We are glad you liked our online booking process and found the services smooth and easy to use.
Your feedback is important to us, and we will continue to strive for the same level of services in the future.
Hope to hear from you again about your upcoming trip.
Regards,
TravelUp
I found the property I wanted at a good price. It was fast and easy. Thank you!
Good morning,
Thank you so much for your 5 star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
I had a hard time printing the voucher. Pressed print but only a blank page came out
Good afternoon,
We apologize for the inconvenience. Please let us know if you require any further assistance from us as our team is readily available to serve you regarding your query on 0118 955 6400 or 0203 771 3074. If you cannot wait on the line to speak to our admin team, please email us at admin@travelup.com.
Kind Regards
TravelUp Team
Said prices in local currency but it was difficult to tell whether that was case or not.
Good morning,
Thank you so much for your positive feedback. We really appreciate your business and helping to spread the word about us.
Please keep us in mind for your future travel plans!
Kind Regards
TravelUp Team
Did you use my credit card to pay for the room? Why do you need 50 characters?
Good morning,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team, working close to such concerns.
However, if you are looking to discuss things further, we request you to kindly email us your concern at hotels@travelup.com.
Team Customer Relations.
Very easy to use! My first time and I will use it again. Good variety of hotels
Arrived at hotel and everything I asked for
Was ready for me, excellent service will use again
I got a great deal on a wonderful hotel. Thanks so much for making our trip awesome
Refusal for refund deposit when trip is 7 weeks away. Son is unable to travel with college.
Good morning,
Thank you for reaching out to us and sharing your concern. We profusely apologize for this unpleasant experience you had. Though deposits are non-refundable. However, we still raise requests with the suppliers to manage wavers at times bur this could not be ensured for you despite of some sincere efforts eventually.
Kind Regards
TravelUp Team
No problems! This site delivered the hotel I need at a lower price than a group booking.
The hotel charged me resort fees, which I thought were included in the price I paid through TravelUp.
Good morning,
Thank you for acknowledging our service. However, if you are looking to convey or discuss things further, we shall request you to kindly email us at admin@travelup.com.
Kind Regards
TravelUp Team
THIS COMPANY IS A SCAM! DO NOT EVER USE! THEY CANCEL LAST MINUTE AND THEN ITS IMPOSSIBLE TO FIND A FLIGHT BECAUSE PRICES SKYROCKET!
Good afternoon,
We are sorry to hear about your negative experience with us.
If you still require further assistance or wish to discuss anything further with the team, please email us at admin@travelup.com.
Kind Regards
Travelup Team
Reservation process easy.
Found the process somewhat difficult.
Good evening, Kathleen,
Thank you for the 3-star rating. We are here to serve you anytime.
Regards,
TravelUp
I wish I had read the reviews before using this company…NEVER use this company! The WORST! Do NOT use
Dear Marty,
Unfortunately when a booking is non refundable the team cannot refund anything due to our policies with the supplier. In this case we have been able to refund 50% as we were able to negotiate a non refundable booking.
We apologise if you have felt inconvenienced during this process.
Kind regards, TravelUp Team
TRAVEL UP ARE A DISGRACE OF A COMPANY! DO NOT BOOK ANYTHING WITH THEM! If your booking is cancelled they do not contact you to make you aware of this, you then have to chase them for a refund. They then send you automated replies to say the refund has been processed and you will receive your refund within 3-5 working days, but guess what folks, its all lies! I had to contact them over and over for months and was getting nowhere until I went on social media to complain and then a human finally replied to tell me they had to process the refund manually. Why do you have a refund page set up that doesn't even work? The 'manual' refund finally arrived in my bank account after a week minus the ridiculous admin fee of £59! I am not willing to accept the £59 admin fee and will continue to complain about this until they refund this too. I have received several refunds from different companies for flights during this unfortunate time and not once did any of those companies charge an admin fee, I have always received my full refund amount back hassle free. I will never book with this company again and I strongly urge everyone reading this to do the same. I will make sure I leave bad reviews everywhere and I will tell everyone I know to never book with this company so as many people as possible hear what a disgrace Travel Up are! The following companies are also linked to Travel Up so I wouldn't book through any of these either if I was you:
Holiday Genie
Bravo Travel
Bookable Holidays
Magic Holidays
You should also stop writing fake positive reviews, its so obvious its from people linked to the company - total joke! I look forward to your reply Travel Up, can't wait to read it.
Prompt helpful response which answered my questions and took care of my problem.
Good evening, Alfred,
Your 5* review made our day.
The kind and honest review does not go unnoticed, and the team here at TravelUp will be thrilled to see this.
We look forward to assisting you in the future.
Regards,
TravelUp
So far so good, it was uncomfortable for me to not book directly with the hotel.
Good morning, Sue,
We are grateful that you chose to give us a 5* rating with your valuable time.
Our team enjoys doing what they do because of customers like you. Your review has made our day.
Thank you for your compliment. Have a great day ahead.
Regards,
TravelUp
It was very easy to make the reservations and the prices were better that other companies.
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
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- Aldermaston, Berkshire, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon,
Thank you so much for your positive feedback. We really appreciate your business and helping to spread the word about us.
Please keep us in mind for your future travel plans!
Kind Regards
TravelUp Team