TravelUp

Travelup are SCAMMERS! Booked a flight with them in 2020, airline won't take passengers due to covid. I was issued a voucher and asked to claim voucher for cash refund after one year, over two years later no refund was given, I have over called and tired of calling customer service is zero. I promised a * that I will storm all travelup review site daily including social handles he said I should go ahead.
AVOID travelup LIKE PESTS THEY ARE SCAMMERS!

*redacted by admin

We were due to fly around the time the lockdowns started. We decided it was not worth it and we're afraid we would get stranded in New York which would have happened. I contacted travel up on 13/03 asking what our options were to not fly on 14/03... still no response. BA were offering flight vouchers so our friend who booked directly with them received hers weeks ago. I tried ringing at the time but of course that was impossible. They should have been contacting me as we were flying so soon after the announcement. I have tried contacting them numerous times but haven't been able to get a response yet they have the cheek to send me promotional emails. This was the 1st time I booked with travel up and it will certainly be the last. We are out £560 for a trip we couldn't take and received zero customer service. I can understand these are extraordinary circumstances but I have been ignored for 2 months now. Also travel up has emailed me about flight changes in advance and refused to use my correct name... instead referring to me as the male on the booking who was not the person who made the booking or whose name was in the email address. I would advise anyone thinking of using TravelUp to avoid it.

I have been emailing and calling treval up to change my ticket date from 14thfeb 2022 to 7th march its been 5 days and got nonrespinse i wasted 35 pounds on international calls to treval up. Every time they put me on hold and then disconnect. I got an emergency and i need to inform my employer. Atleast some call me and change my date asap. I was on call again 5 min ago they put me on hold for 30 min and hagned up.my number is **************

No I had to cancel due to an emergency and with the times the way it is right now I think it's a scam that I wasn't able to receive my deposit back. I'm in the process of contacting better business.

Booked a flight from Belfast to Wellington. Went to check in online the night before but wouldn't let me and told to check with airline. Flight from Belfast to LHR cancelled by Aer Lingus and they had told Travelup 3 weeks earlier. Started panicking as trip was due to leave in 20 hours. The next day(same day of flights) I was told I could have a refund or credit. No alternative at all except get my own way to Heathrow. Also told no refund for cancelled flight. Terrible service and caused alot of stress. STAY AWAY. IF ANYTHING CHANGES THEY WILL LEAVE YOU HIGH AND DRY.

Booked 3 flights but noticed within 15 hours dates were wrong called and told it cost more to move flights than flights cost advoid these morons like the plague

Clear fast great price. It is a little early to leave feed back as I have not yet checked into the hotel. Assuming it all goes well I will leave a great review.

I tried to call you but the line disconnected twice, as well I think you should describe the room therefore I confirm it's with private bathroom and free breakfast. Any way than you.

Ad fraud - you click on an Adult Only choice for hotel, then they put you in Family!
And won't fix it. They are horrible and unwilling to help.
Don't fall for it folks!

Dont have etickets and dont have a seat number for my flight Starting to get worried if i'll even get my flights after seeing reviews. Iv sent two emails and heard nothing back.

Please read this and be warned. If I could give this company a zero I would. Booking flights with them was easy, however that all changed when I had to cancel my trip. I was told - in writing via email - that I would get a full refund (minus £50 admin fee) within 6 weeks. 8 weeks later I contacted Travel Up again, they said they would chase the refund up for me. They then told me they had the refund and were going to transfer it to me. Then...nothing. I had to phone them yet again to find out what was happening and they said they couldn't transfer the refund after all and could offer me some vouchers instead (not even to the value of the flights)... I couldn't believe it! Ever since then I have contacted them over and over again, I have even tried to get in touch with the CEO but I am being blanked by the whole company. I have been advised by the Civil Aviation Authority to seek legal advice from the CAB which is my next step. Why oh why do I have to go through this? It's for £380 which is nothing to Travel Up but an awful lot of money for me and it is now 11 months that I have been trying to sort this out. The worst company ever. Ghosting your own customers in the hope they give up on their complaint is seriously concerning and is clearly their strategy which, in my view, is tantamount to theft. Avoid this company unless you know for sure that you will not need their help beyond buying flights through them.

Not good I was to only be charged a small down payment but was charged the entire amount. I have called five times I've never been able to speak to anybody have been kept on hold for hours.

So booking the room was pretty easy but trying to figure out how to pay the balance was a nightmare. Also, the page says "I don't exist" yet it says I'm booked.

All was ok but would have liked to know that business class had 5 levels and what using them would have cost. What would we lose by being in the lowest class.

This is my first time using Travelup. I can't speak to much to the experience, as I have found that complications during this process generally happen at the counter when checking in at the hotel.

I booked a hotel in Dominique for one night through TripAdvisor. I read through all of the disclosed statements and agreed to terms concerning use of data and sharing. After booking, I was notified about extra fees that would be charged $100 for each of the 4 adults. I immediately tried to cancel reservations and was told that the $400 in additional fees would still be charged. I was told to call and ask for a manager but was never put through, after staying on the line and no one answering. I said that I wanted a full refund as these extra charges were never disclosed before booking. The agent argued that everything was explained on the website, but this was not available to me when booking the hotel through TripAdvisor. I was told that all they could do was offer $200 discount. I said that I would agree to the $200 being taken off the hotel fee but would not agree to pay any extras. I received no reply after that so I am out over $300, thus resorting to canceling my card. My bank was notified of these fraudulent charges and is disputing these charges.

Your rating with the BBB is VERY POOR. Your not a accredited business with them. Your rating are absolutely horrible! Refused to return deposit. I travel for a living, with many others and this will be the last and final time I book and or tell ANYONE about your site. Also co tasting the BBB for ANOTHER complaint about your company

TravelUp failed to pay the hotel I booked through their website. The hotel manager and I attempted to contact the company and never got through to anyone. The hotel had no choice but to also charge me for my stay since they never received funds from this company. My credit card remains charged by both TravelUp and the hotel. There is NO HUMAN to speak to via their customer service line. DO NOT BOOK WITH THEM! THEY CHARGE YOU AND DON'T PAY HOTEL. I WILL NEVER USE THIS WEBSITE AGAIN. THEY ARE NOT BASED IN USA and the hotel had never heard of them. FRAUDS!