TravelUp

Very user friendly and easy to find the right room at the right price. Highly recommend for all travelers.

Do NOT ever book anything with this company. Customer service is non-existent, staff is unprofessional. I booked my flight tickets with them, but they forgot to send it to my e-mail. I had to call and wait over an hour for someone to pick up. The call back service was not working, and when someone finally picked up they were so rude I literally thought I was talking to a scammer (they barely spoke English too). My flight to destination got moved to a different day, and I did not get any notification. I caught it myself on the airline's website, but airline could not assist me in anyway because they said I had to contact TravelUp for any changes. TravelUp will answer your e-mails, but it takes more than 24 hours, so in case of emergency you will be screwed. On the way back to my country I found out that my tickets were not properly rebooked and the airline cannot check me in for the flight. TravelUp did a mistake on their system (not sure how it works together with airline systems), even though they assured me the ticket was valid. I almost lost it right there at the airport. Thank God and airline company staff who were so nice to me and were able to fix the issue themselves. If not for their kindness I would still be stuck on the other side of the globe. Again, please do not use this agency. Spend a little more money and book directly with your preferred airlines.

Discusted with this company. I paid for airport parking and they put down the wrong arrival time of my return back to the airport, even though the flights were also booked through them! So my car will now not be ready to pick up on my arrival back to the airport. Also they did not even put my car reg plate number into the meet and greet system so the barrier will not lift up on my approach to the meet and greet entrance now, I emailed them to fix their mistake and they completely ignored me.

DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY!

They take your money and mess everything up then ignore you completely.

Site was easy to navigate, very good prices to choose from, I have my booking coming up at the end of the months and if all goes well with the booking I will definitely come back to use this service.

Hello I want to share my experince with the people who makes reservation with kind of really bad company like travel up I am travel agency and I made a reservation for my guest then they relocate my guest to trash hotel then they told me I can ask for the refund but I told the customer service agent about different hotels he said the only one they can offer it calls Roma Host Way Hotel & Aqua Park but the guest should stay at golden 5 resort when I compare both of them the relocation one is trash then I asked to talk to a supervisor the agent hang up on me the call was 11:10 PM london time please people do not make any booking with the worse company like travel up and I will put this review on each traveling website

Dear Sirs,
I am not satisfied with the response of Travel up.

As I mentioned in the prior dispute Reference Number D-*******, Transaction Amount $2992.74
I had made a booking FOR MY WIFE AND MYSELF, on a flight leaving Denver to Paris in May 2023 with Travel up and I CALLED THEIR CUSTOMER SERVICEWITHIN ONE (1) HOUR OF THE SAME DAY TO CANCEL THE TICKET.As they could not deal with any seat assignments and call Lufthansa. So I told them that their offer to keep all but the $200. This was acceptable and that they have to return the full amount $2792.74.
I did speak with James Anderson Admin Officer@ ************** in London on 2 occasions
There was no email or letter from them stating anything about any deadline for me to respond. I immediately called Travel Up within the 1 hour of the same day as the booking

No rooms available. Took our money. Prepaid. This is completely unacceptable. Left without room and no one answered the phone.

When I got to my destination resort happen to be that they did not found my reservation and they did not wanted to acomódate me so for that reason never wanted to book thru this web site again

Your website saved the day offering a space big enough to accommodate my family for a reasonable price. My first time and I will be a repeat customer.

Customer service was extremely helpful. And calling waiting time was not to long to update my flight. Ticket issued before within 24hr. I recommend to book with travelup.com

£100 in fees taken from a refund for a flight that was cancelled by the airline. Wouldn't use again or recommend especially at the moment with flight uncertainty the way it is.

The booking experience was not great. We are booking from Dalian-Shanghai-San Francisco and on the booking website it allows us to check two luggages at first flight and no need to re-check in at Shanghai. After we made reservation, a customer service representative gave me a call and said the first flight only allows 1 luggage and if you have additional baggage, gotta pay and check with the airline directly about the policy. Also he said we would have to pick up the luggage at Shanghai and check luggage in again for the flight to SFO. It's absolutely not written while we booked the ticket. Then I request to refund the money and buy through the airline. The representative changed his mind and offered to double check with the airline. After 5 mins, he called back and told me that I'm off the hook of paying extra for the second luggage and no need to check in again between the flights. I'm just very confused that why they had to waste my time before checking with the airlines. And after requesting refund, they can go out of their way to make it happen as they promised initially. Not going to use this app again. It's my first time booking thought travel up, but not a good experience.

The original hotel we booked ended up not being available and a much lower tier hotel was offered in its place. We had no option but to accept, but are not happy about the switch.