TravelUpReviews 1,786

This was the worst. No hotel service has ever taken my money and charged me until I arrive. They just hold the card number until arrival. The people were so mean and talked so mean. I will never use them and I am going to report them to kayak and tell all my friends to never use them.

Easy and seamless to complete the resort booking along with fair cancellation policy if needed.

I have booked ticket ref4D99LP at dated 29/04/2023 at travel up through kayek application. Route was Man to lhe and lhe to man.
Our return flight was at 2240 08-june-2023 from lahore to doha then to manchester. So we suppose to reach airport 2 hrs prior to airport.
Once we reach at airport we surprise to know that the flight time change to 2115.
We never see any email notification from travel up about the flight change.
Once i called them and the guy was badly behave and he told me that we sent you email. I have check the emails even the spam email but i never see any email notifications from them about the flight change notification.
He never make any refurn and never compensate me to alternative flight. And we suffer from traveling and then we buy new ticket and then able to travel. It was summer and we bought the new emergency quite very expenses.
They are spam and non professional team and so far thay did not pay any compensation.
I must ask kayek to blacklist this company.

I was really hesitant because I had never used this service before. However, I was really impressed and surprised at how smoothly everything went! The only surprise I had was that everything really was exactly as they said it was! My price was exactly correct (way cheaper than anywhere else), the hotel had my reservation with zero fuss, and the room I got was better than I had hoped for! I was sincerely impressed and thankful for such an easy process and for such a great room at a very good rate!

I know there are many good reviews for this company.

However, mine isn't off that nature.

Unfortunately, I have fallen unwell and can no longer make my flights in January due to a newly scheduled operation.

I purchased non-refundable tickets, so understand there will be no refund.

I have tried to change my booking dates, the information they have sent out shows that it would be £250/pp to change. This is not the case and they want to charge me more than the tickets to change the dates. It would be cheaper for me to not make the flight and book new ones completely.

You work hard to book tickets to travel and something unexpected comes along. There doesn't seem to be any escape from the unfortunate and Travel Up don't seem to want to make it any better.

Please avoid in general. Trying to get through to them on the phone has been extremely difficult.

Simple and easy to use with great rates. Booking was straight forward.

Overall good! But the site had issues opening the part to add credit card info after selected, I had to open a whole new page and start over, and voucher is not downloading.

When i called the hotel to confirm my booking, they said it did not exist. They tried everything and didnt find it. This whole process was a scam!

Booked a hotel at the last minute due to very late arrival of our flight

The process of booking was somewhat easy. But the problem is after receiving the booking confirmation email, on which there's a link to "My Bookings" and when I click there, I cannot find my booking. Not even re-filling all fields on the form.
And that worries me if there's indeed a booking made with the hotel I chose.

The reservation was made for the wrong date although there were many attempts to correct it, I was not allowed and your system kept on making the same reservation date.

It didn't work the first time and this time is more expensive. I am extremely unhappy to find that booking a hotel in Canada as a Canadian citizen was billed in US dollars. There was no indication that I was being billed in US dollars. I feel I was ripped off.

Horrible I pd for a hotel drove three hours to another state arrived and there was no room. It was overbooked. Called to get my money back and they did nothing. Stole my money.

I was charged for incorrect dates and told I would have assistance within 24 hrs. The only email I received I was told "this is clearly your fault" with kk resolution. I have disputed with my bank and will be filing a fraud claim. The worst service I've ever received!