Travelocity

I would encourage everyone not to ever booked with Travelocity. I booked with them in January 2015 for July 28,15. Now two weeks before my trip, they send me an email to contact them, I contacted them only to find out that they couldn't find me a return flight from London on the 8/11/15. I was on the phone for useless hours and only to hear sorry we had to cancelled your flight. Not only that I would be refunded in 6-8 weeks. I told them, they need to refund my money by Monday to booked with another airline or I am going to call help Me HOWARD. I am serious. Can you imagine?

I was on the phone with the manager Jessica and you would think that they would have some respect to not hang up on you when they booked a wrong hotel room for you so while your talking to the manager for the millionth time the manager hangs up on you. When I called the first couple million times nobody picked up but then when they did they booked my room wrong so when I called to tried to fix it with the manager they said I had to pay almost another grand. The manager has no respect at all. Don't book with them or even attempt to you will regret it.

I will never EVER use or recommend using Travelocity again. I made a mistake booking hotel rooms. Getting the correct itinerary never happened. I was told several times the rooms I booked for the incorrect date were canceled. I called the hotel and the reservation had not been canceled. Called Travelocity back and had to call back multiple times to get the rooms cancelled. When we arrived the hotel, we had no reservation, despite me receiving an email the day prior confirming my reservation and itinerary. I spent so many hours on the phone over this ordeal and their rates were not any cheaper that the hotel's. They are a gimmick and don't tell you the truth. Please dont waste your time or risk losing your money.

I try to book my next family vacation, after I hit submit I became aware of 2 mistakes on my vacation package, the first one was my own mistake (I misspell my wife name), the second one was a change on return flight that I did not select.

I spend 3 hours trying to fix the return flight, even getting new tickets through American, Travelocity refused to refund the cost of the original return tickets So I decide to cancel the package.

Even they have a 24 hour no fee cancellation policy (including American Airlines) I was left with $1200. 00 dollars to pay on my credit card. 2 month later I am still fighting the charges. I will never do business with Travelocity again.

Horrible communications are going to leave me stranded in Minneapolis tomorrow night, due to flight changes meaning a late arrival that were never sent to me by Travelocity or United. Changes were made in late Sept, but I was never notified. Checked my spam, deleted and inbox folders, no one ever notified me. Lost 3 hours today on hold and trying to get in earlier so I could get home, since there's no transportation an hour out where I live. Thanks, I'll end up sitting the airport until Monday morning. I've booked through Travelocity for business and leisure for awhile, but I'll never do this again. And the rebooked flights stripped the First Class I paid for, until I lost an hour getting that back. As a disabled veteran, thanks for such poor service. Go ahead and remove this, I'm posting on a lot of travel sites tonight. Don't blame COVID, this is truly poor service.

Their prices seemed fair. But their customer service people are very, very bad at their jobs. After the airlines canceled our flight (after four hours, they couldn't clear our departure to fly, for which I'm grateful out of safety's sake!), we drove all night to another airport to make a meeting the following morning. Unfortunately, the airlines attendant at the gate cancellation airport did NOT switch the return leg of our roundtrip flight. After four calls to Travelocity--1 1/2 hours over four reps plus Facebook inquiries!-- I FINALLY got them to connect me to the airline. Problem solved in 5 minutes. Then, later, Travelocity responds to the online inquiry with instructions to go to the airlines desk at the airport I left nearly 24 hours prior... Absurdly incompetent!

They have free cancellation policy but when you cancelled, they don't want to rrr Ed gund your money! It's a tragic to deal with them! Ripping off money from people, do not trust them! Fist and last business to them!

I need to cancel my ticket and unfortunately, they don't have online cancellation. Only way to cancel your ticket is by calling them. I have been trying to call them since 2 hours. I have been holding phone for more than half an hour each time and yet I couldn't reach their customer care. I have tried all possible numbers. Every time I hear pre recorded message of high call volume. In my life, I have never seen call volume where you can't reach customer care even after holding your phone for half an hour.

Travelocity is the worst service I have ever used. They misprinted my name on a international flight and refused to correct it. After weeks of emails and 3 hour phone calls with them and both airlines, they were still unable to correct the issue. Then they refused to refund over $2000 in costs. AVOID THIS COMPANY.

If I haven't said this before, I am stating it again. I will NEVER use Travelocity again. I am still on the phone after a Chat on their site this morning and then waiting for over an hour for a 'call back', and now on a call for over 1 hour to obtain a refund due to an airlines cancellation of part of my trip. If I had not 'screen shot' the conversation on Chat, I may not even be this far. They are lying to each other and to me. I am disputing the charges on my card at this time because they will not give me a full refund due to the changes the airline made. What can I do with a one way trip to Seattle? Maybe hitch a ride home when we are done? And I was told that that part of the trip was cancelled as well along with part of the return trip. All that was left was a trip from Seattle to Chicago. This would be great if I LIVED IN SEATTLE OR CHICAGO... seriously. Okay done venting... for now. Still on hold so maybe not..

I used travelocity when I traveled solo to London/Paris. I needed to extend my stay at a hotel. I wasn't happy that I was charged by the hotel to do this after I was assured by Travelocity there was no change fee. I made a few calls before and after my trip. Everytime I called, customer service was always polite. The last rep I spoke to told me my fee would be refunded as promised and I would receive a $100 coupon toward my next booking. I didn't check for the coupon until almost 1 year later when I was booking a hotel. Sure enough, when I clicked on coupons, there it was! No matter where you call these days you are going to have unskilled workers. But it's worst when you're treated rudely and not helped... ever! That wasn't my experience with Travelocity. So, I will use Travelocity everytime I book, reminding them so they will live up to my high opinion of them. Thanks Travelocity.

I have had a horrible experience booking a simple domestic trip on Travelocity. Their website is not working. Either it changes the return date to being the same as the departure date or it does the reverse. I tried at least 15 times to get that site to take in the correct dates. When it looked like it had accepted the correct dates and I booked the flight I found that it had changed the dates again. I have done very little traveling since Covid. Before Covid Travelocity was my go to place for booking. Now I do not trust that website and will never book with Travelocity again.

I recently stayed at the Grand Hyatt Hotel in Colorado. A beautiful hotel. The staff were very professional and very friendly. I forgot my charger for my 6 iphone. I asked the hotel front desk if they had a charger, they didn't but offered that I could use an employees charger and they would charge it for me. How awesome. We really enjoyed the Fireside Lounge for cocktails and live music. Very cozy! The location is perfect, only blocks from 16th street which is a walking mall full of restaurants, bars and shops. I will definetly stay here again!

Who could of predicted COVID? We had planned our trip of a lifetime for Australia. I did most of it myself. Travelocity offered a great package for part. What a bunch of crooks. A ponzu scheme. Everything I booked myself, zero issues changing or refunding for next year. Travelocity has stolen our money and wasted 4.5 hours of my time to do it. Can safely say do it yourself, save your money and your time. Awful. Do not book any a thing with this company.