TransUnion

I've been on my credit journey for two years. I have never had an experience, like no other, until Transunion. Their agents mute the calls so they won't have to further assist. I was told I'm speaking with a supervisor and the same outcome happened. I left the phone as is, and eventually was hung up on all three times. I asked the Supervisor I was supposedly speaking with, for her for a ID or some type of reference number for herself she told me she can not provide that information. Trying to get answers to simple questions is dreadful. You have to keep repeating yourself on my chat experience. For me to have spoken to a supervisor and was just muted is horrible Customer Service. They are absolutely no help on your credit. I also noticed when I paid my credit card bill, my score decreased on Transunion. I only use 30%, pay half my balance 15day prior, then the remaining balance on the due date. My score decreased. Just wow. Their system is not for the consumer for sure and then you will not get the guidance you need from their company.

They are a scam! They market your credit scores as if the numbers are coming directly from the three credit reporting bureaus, when in fact the numbers are some fictious numbers TRUE CREDIT has in fact come up with. The credit scores they provide are of no value to you as a consumer. Not only should you avoid them like the plaque, if you are utilizing them, cancel now and ask for a refund of dime you ever paid. Their name TRUE CREDIT, is a joke.

My account didn't work at all, and no one helped me fix it. At the end, I called for a refund because I didn't get any services, and the people who worked there just hung up on me.

Here is the picture where credit karma tell you no points against your credit score but Transunion will drop your score.

Paid for their credit monitoring server and never got any alerts even when Chase would alert me that they had seen credit activity that I should look at. If I wanted to look at things on their site I would have to reset my password EVERY SINGLE TIME even if had just logged out and just to log back in right away and I use a password manager, lastpass, so I can't be getting the password wrong. Called their customer service and they confirmed all my information and said they would send me another 2FA email but I never receive them. In short, I would not only NEVER recommend using Transunion I would recommend using literally anything else to monitor your credit.

There are no perks offered from this site that a standard credit card agency doesn't already provide through an app. I canceled my membership the day I subscribed to this website, and have been charged for access to this site for nearly two years? How is that possible?——- I wondered myself and called an agent that came recommended from their website and she told me I'd still owe $500……to a subscription that was inaccessible. This is actually a site that violates legal terms and violations. I WOULD NEVER RECOMMEND THIS WEBSITE IN THE FIRST PLACE…. ESPECIALLY AFTER DEALING WITH CUSTOMER SERVICE. Save your time, money, and mental health because holy f***, no one on this agency will help your finances in any capacity, they'll just take whatever finances you have and run. Unethical. Disgraceful. Unamerican. This company is generally a shame. HIGHLY DISAPPOINTING

Read the title, I had warned you. You're welcome.

Unsubscribed in March, still be charged in April and May. Called customer service, awaiting for my refund. If I don't have my refund delivered into bank account in one week, I will call again. Nor that I am crazy, just because I am SO SICK OF THIS COMPANY and have lost faith in this company.

The credit report is structured in a weird layout which does not show my name and SSN. Therefore, the credit report from Transunion did not help me when I need it for my lease contract.

In conclusion: Transunion is a consumer credit reporting agency that its credit report CANNOT help you with anything and KEEP CHARGING $27.17 EACH MONTH without any notice.

Don't learn it the hard way like I did. Please.

I have been trying to reach them to cancel my account and all the numbers listed do not answer at all just ring and disconnect. Save yourself hundreds of dollars and don't sign up at all.

Horrible site!

My credit score changes daily without any reasons.

My Credit score always getting lower!

Something's wrong with your algorithms…

Tried to Freeze my credit report. Said they were sending a code to my email to verify...never got the code! Tried to call...hung up on. Not great for consumer.

Called about a phony report First thing they try to sell a credit report then they to sell monitoring Then they ask for ss number then they disconnect

Rentspree uses Transunion to verify people's info, BUT IT IS CONSISTENTLY EXTREMELY INACCURATE! Transunion, Equifax, and Experian are constantly combining SSN which is ridiculous, because a person only gets one, they never update people's addresses or work history AND THEY HAVE ALL HAD MASSIVE SECURITY BREACHES SPREADING PEOPLE'S INFORMATION ACROSS THE INTERNET! If you own a business or you're a landlord, there are much easier/accurate/quick ways to vet a potential renter.

In 2016, I was nearly forced into bankruptcy due to a couple projects that went south. With my credit in the toilet, I began rebuilding. A couple years ago I obtained a new credit card with a low credit line ($1700) to help the process along. Last month I traveled and used my card for gas, hotels, etc - planning to pay it off clean at the next billing cycle (been doing this regularly).
Trans Union decided to dink my score 40 points BETWEEN billing cycles (literally less than 5 days after I reached 80% useage.
I find this absurd. And I don't need a lecture in how their algorithms work - I know how they work. I'm 55. I used card for 20+ yeRs for business - often racking up $10,000 - $15,000 bills on an AmEx between cycles, only to pay it clean within a month or two.
Their algorithms do NOT take in a full or fair picture.
And as I mentioned, anyone responding to this with a "yeah, but" need not bother. One size never fits all - ever - with anything. I'm weary of this nonsensical system we are all slaves to.

He couldn't get ride of me fast enough. I couldn't understand his heavy accent, talked over me, wouldn't guide me through what I needed to do This is not what customer service should be.

Terrible customer service because they don't understand you and you can't understand them. I received no help and the person laughed because I couldn't understand them.

TransUnion refuses to remove an unauthorized hard inquiry on my credit report. I was a victim of identity theft in Jan 2020, and Wells Fargo contacted all of the credit bureaus to remove the account and change the inquiry from "hard" to "soft". Every credit bureau EXCEPT Transunion has already fixed the issue months ago. There is no reason Transunion cannot complete a simple request in almost a year's time.

I called Transunion today (12/9/2020@ 7:35 AM PST) and spoke to three reps on the phone (*******604) who kept saying the next person would remove my inquiry. However, the last female "supervisor" at 7:50 AM refused to remove it and told me good luck... I wish I had written down her name to file a complaint with Transunion because she was really rude, unhelpful, and unknowledgeable about the whole process of removing an unauthorized inquiry. The first two reps sounded like workers outsourced in India, and the last woman sounded like an actual person in the US. Everyone just asked the same dumb questions over and over without doing anything to help.

Note: I have also filed a complaint with Consumer Financial Protection Bureau (CFPB) to make sure the government is aware of Transunion's fraudulent consumer practices. I suggest doing this if you want to escalate your problem and get proper resolution.

I tried to create an account and kept receiving an error message that my identity verification failed. I reached out to TransUnion on facebook messenger and was paired with Caity. I explained the situation and she kept resetting my account so I could try again. Instead of offering any useful advice she just stated that there was nothing on their end that indicated that there should be an issue, and when I told her I still wasn't able to make an account she simply stopped responding instead of offering any alternative solutions.

Then I reached out to TransUnion on their website chat function and got paired with Camille, who was very helpful but then she transferred me to Zyanna who is probably the most useless customer service representative I have ever worked with. I again explained the situation to her and she said she would look into it. Twenty minutes later I haven't heard anything so I message to ask if she is still there which she says she is, but doesn't say anything about what she was supposed to be looking into. I explain the situation again and she gives me instructions to call their helpline. I asked what she was doing for the last 20 minutes and she ends the chat. She was very rude and completely wasted my time.

Just look at the pictures. They don't know what is a DISPUTE! Same that if go to the McDonnalds and ask a burger and the cashier don't know what is it and ask for you "what is a burger"