TransUnionReviews 175

45 minutes to unfreeze my account. The password change doesn't work. I changed it per instructions, said my password was strong I clicked change and it brought me back to "change your password" over and over again. When I finally got in after going to chat, it told me the could not access my freeze at this time. Don't try to call...you'll be on hold for hours. I hung up after 30 mins. Remember this company has all your info and they cannot figure out how to work their own website.

They couldn't be any worse with technology, care, implementation, service, regulatory adherence, etc. THEY ARE HORRIBLE!

Horrible website blocked me! Now have to wait 15 mins just to unfreeze credit account! Other 2 did it without trouble! Can we fire them oh no I never hired them nor want them,

I activated a credit freeze and cannot deactivate it. It will not let me log in, change my password, or reach anyone over the phone. It gets stuck on "enter your SSN", but it never registers it. A complete mess.

Decided today to request a credit freeze from all three credit agencies due to the recent massive data breach. Managed to place a freeze with Experian and Equifax online in less than 2 minutes each. After 5 attempts with TransUnion, where I was repeatedly thrown off of their website, I decided to call customer support. I've now been on hold for 20 minutes. Added bonus...you have to press hold every 30 seconds to stay on the line. Sorry dudes, you suck.
Now I'm gonna select 2 for a call back. What do you think the chances are that that will ever happen?

I am a victim of identity theft and my Transunion credit score dropped from 800+ to 650 because of a fraudulent account opened in my name. Transunion told me that despite I dont have any responsibility with this issue, my credit score will remain 650 for 7 years! So now I wonder how reliable their credit reports are, they provide wrong information to banks and institutions day after day!

I am trying to unfreeze my account so I can make a purchase and I need to have my credit accessed. I have spent hours on the phone and online without a resolution. I have been told there is a technical problem with the online access and as well as the security questions. Then I was also told to submit a copy of my driver's license and current bank statement to *******@transunion.com which I have done. Upon calling 2 days later, I was then told this will take 3-5 business days to access the email and then work on the technical problem. Since I have been informed that I answered all the questions asked of me correctly, why is it necessary to submit the documents via email? These people play on our fears of identity theft and then hijack our accounts and hold them hostage. I would risk identity theft over dealing with Transunion.

After each payment made on time, got a job even before graduated and a work permit, only to find that the score went down and they can't even spell my name!

These Incompetent people, uneducated, low IQ MTF'S refuse to fix errors. After proof/notice and confirmation of errors. I am going to Sue their $#*!ing asses. There is NOT any late payment on my history nor in my account payment history for the month of August. I hate these MTF'S with a got damn passion 😒. I wish to God a tornado kill every last one of those MTF'S.

I can't get an answer as to why my credit score went down 67 points, from good to fair. Kept getting transferred.

So here is issue, 1/10/24 AG Direct Accidently reported deliquesce on my account. I have proof that I have been paid ahead by three months as of 2/05/24 on my statement it says my next bill due date is 4/31/24
So there is no way I was late payment. Anyways on experian they reported that I made payment on time also.

I called AG Driect and AG Driect siad they would take care of this issue, but according to my credit card company its still listed on my transunion account I was told it take about 30 days remove i guess but, I just wanted to contact transunion to make sure that AG Driect reached out to them... every method of contact from there phone number *******800 to there get no results they require you to make an account, no issue I have account I try to log in says that password no good so I fill out the question stuff to get my password changed. This leads to an error the error states need to call 1(*******221 i call that all I get is a bot that also need to verify me cant get verified sense I can't log in.

Its big loop with no way to actually contact anyone.

I mean all i need was someone to tell take my social number and name and address and then verify if AG Direct reached out to them to pull that off my record its not hard thing to do.

My TransUnion accout was correct.
Must of got lucky... plus their CyberScout daily credit monitoring platform that I received after a healthcare data breach is still OK.

Hello everyone I hope this review helps.
Like a lot of people in the United States I use apps on my phone. Experian app to get my Experian credit score and credit Karma to see transunion and Equifax because TransUnion is such a cheap company they will ("Literally") not give you your own score unless you Pay for it!
There are several main factors as we all know that go into a credit score. I called them at this phone number *******388 to inquire why my score is lower than on the other two agencies by about 38 points of course they cannot help unless you pay for the score. I have my credit utilization percentage down between 6 and 10% depending on which company you look at all my credit cards are paid except for one and I only owe $1,500 on that haven't been really good shape I think their company honestly crappy I wish they weren't even a figure in the credit world. Really pathetic in 2023.
James M.

Here is the picture where credit karma tell you no points against your credit score but Transunion will drop your score.

Complete lack of transparency or knowledge, - I am considering legal action against them. Their "specialists" giving contradicting advices, making it clear that they are not sure themselves about why their buggy software results are so unstable.

This website is literal garbage. I have tried to login and receive my credit report from several browsers, and it still won't work. To log out and log back in was the only recommendation I got from Tammy in the customer service chat. It takes an eternity to load, but I'm not sure if it ever actually loads because I waited very very long time each time I tried it and it never worked.
Maybe they'll give me my credit report through Facebook or "Twitter". Even that part of the website is out of date by over 2 months. They need to get at least one thing right anywhere.