TransferWise

I normally transfer a monthly amount of less than 1000 USD from my US bank to my Borderless account. This transaction USED to take only seconds. In recent months, there have been unexplained, senseless, excruciating delays. The latest delay is making me wait 6 business days to get MY money. It's not even being converted; it's going to my USD balance. And Transferwise always blames these ludicrous delays on the banks. They're lying. My bank can transfer the same money in seconds through other services. Transferwise lure customers in with low fees, but then sit on their money, gambling in currency futures with it (this is the REAL way they make a profit) while their customers have to make do without their OWN money. Sometimes they keep their customer's money for good: read the other negative reviews. Dishonest company. Avoid.

BEWARE! This company commits fraudulent theft of its clients money. 4 months ago they stole $30,000 of my money and will not return it. We are now liaising with legal enforcement agencies against the company.

The worst experience I had with the bank so far, they want you to send them tons of the documents, but back you will have 0 support. They blocked my transfers in spring, and in January they promised to freeze my account based on my nationality! So guys avoid them at all costs

I have been using Transfer wise for over two years. They are quick on transferring money and pay good rate as well. However, there are some issues with transferring money from business account to personal account.

I used them because the exchange rate was higher. However they have held up the same money transfer twice. I am in a foreign country on a extended vacation as I am retired and rely on them to transfer my funds so I can pay for medical, food and lodging. This is stressing me. They demand two site verification and ONLY call my USA phone which is unavailable here! Further they have now 'deactivated' my account without notice. Money I need that is being held up by this company. Right now I would not recommend this company to my worst enemies. They do not run this business like a business. Imagine my discomfort after calling their CSR number only to find it isn't working anymore!

They desactivate accounts with no reason and they threat people like criminals. They hold your money for at least months and the problem they dont communicate with you so you dont know if you will get it back or not.
Be aware, dont believe if you see they have good rating because when one opens his account and do his first transaction, a pop tell him to rate transferwise 5 and he did because we were all satisfied in the first day/but later they steal your money so please choose an alternative

It's weird that you would think a company with a reputation would do this, but they did. On the business side, I opened an account with them, they declined that account and I opened a case with the UK ombudsman, fair enough, business is business but, on the personal side, which I opened an account and had funds, they closed my personal account without notice and without giving any reason. The problem is it had funds. I have since addressed them.

The company is for big movers not the little guy. Its over for us, To much information customer has to transmit to his bank for transfer through WISE. Create a department where you give permission for Wise to do it for you. If not forget it.

They closed my account giving me 2 months months notice for some unknown reason. The only thing I can possibly think that they would close my account is using Binance while they are under investigation, although not in the UK where I am from. They said I could still use my account as normal for the 2 months although not true. I couldn't receive payments to my account I quickly found out and so its currently stuck in limbo, maybe not receiving it at all. I heard of someone not receiving 58k to their account, luckily mine is a small amount. So beware, do not use wise. Plenty more legitimate EMI's out there to use.

I had no problems for several years until recently, but currently I am unfortunately sure that Wise wants to defraud my money.
I have made two deposits ( a total of almost €900!) from Paypal, both transaction have been cancelled by Wise. One payment was made 6 weeks ago, the other 3 weeks ago. I have not received my money back until now. Support confirmed that my money was there and asked me to send my bank details first, although the refund should go back to the original sender (so Paypal in that case). Next, I was asked to hand over the account details of the person who initiated the previous payment to my Paypal account (data protection?!), which doesn't even matter. At the third attempt to contact the support, here already with the clear announcement that I do not accept any of the previous standard answers, that their request to pass on data of third parties violates the data protection law and that I will take further steps if I do not get my money immediately, I have not received any answer at all.
So Wise is not only knowingly defrauding money, but also trying to get third party data (account data) and thus trying to violate the Data Protection Act.
I can only advise anyone who has money with Wise to look for an alternative as soon as possible.

Yes, the transfer is quite slow, not as advertised. However, I still like the service as I can request and hold 29 currencies in 29 different countries' banks. I don't think any
Other services offer such for free!

Also, the verification was pretty quick!

The system once you can get money in works great, however they will take your money for days give you no feedback as to why or when it will. E released if you ask.

If you are in a rush do not use them at all they will keep your money for days. If you have plenty of time before a visit somewhere they are great.
Just don't bother calling customer service for an answer as apparently they don't know and they cannot out you through to anyone who might

It has been more than 19 working days since Wise blocked my account, I DIDN'T RECEIVE ANYTHING FROM THEM...

A WISE ROBOT SENT MAIL WITH EMPTY WORDS. I NEED MY MONEY BACK PEOPLE WISE WITHOUT SOUL WHAT YOU ARE

NEVER EVER AGAIN HERE NO WISE... PLEASE READ FIRST ABOUT HIM (WISE) ATTENTION PEOPLE! NO AFTER WHEN DEZACTIVATE ACCOUNT AND IS TOO LATE!

I've used it a few times to move money and it's been done fast and securely. Saved a large amount I would have otherwise lost to currency exchange fees and poor conversion rates from banks - saving money is earning money! The app and customer service are great too, I've received quick and helpful responses after asking them questions.

Also a nice bonus to get the first £500 of my transfer for free after joining using a friend's link. If you are thinking of joining, feel free to use mine and you will get your first £500 or equivalent for free too.

transferwise.com/u/christopherd59

Fair, friendly, and it works!
They are one of the few fair alternatives to money transfer internationally.
The most of other services available are loan sharks.

I have appreciated a lot the low fees and the great, friendly and prompt customer support.

We have to support TransferWise because those guys are doing a great service to all of us, with not so much money, that need to transfer and are often victim of this crazy speculative bank system.

Thanks!

For an unknown reason they said they wanted to terminate my account (that's ultimately their choice I suppose) but there's nearly $2,000 of my money that they have and they won't give it to me.

The initially asked me what account numbers I wanted the remaining money transferred to. I have them the account numbers and they ignored me from then on.

After sending hundreds of emails to them asking where my money was they said I could appeal the decision (what decision? I guess the decision was made NOT to give me my money?)

What a load of crap. I filled in their "appeal" form which simply asked me for my name and then a submit button. It said they'd review my appeal and I'd get a response in 10 days.

What a bizarre process and they're just delaying things and then getting me to take some other step so they delay things further.

I've come to the conclusion that they're never going to give my money back meaning I have to file a complaint with ACMA and take them to small claims tribunal.

Complete SCAM company.