I passed all ID verification (passport, photo of me, photo of me with my passport, photo of me with my passport with a piece of paper with the information they wanted written on it).
I paid $4,000 to buy Bitcoin.
When I went to withdraw Bitcoin they said they wanted to call me. Why? I've passed all your ID checks. They said they tried to call but the number was disconnected. Weird.
So I provided them with an alternative number to call me on. To do that I had to upload a photo of me, holding my passport, holding a piece of paper, requesting the phone number change. Really? That's the first platform I've ever used where I can't simply change my email or mobile number and use email / SMS confirmations to approve the change. But anyway. I complied.
They then said they tried to call me but the number was disconnected. What utter lies. 2 number that don't work?
Around in circles we went, at one point them telling me I needed to send in a photo of me holding my passport... and so on endless "customer service" loop I went.
They even asked me to call them but provided no phone number. When I asked for a phone number they refused to provide one.
As a first time customer and seemingly no way to get my money from them, I'm worried about whether I've been completely scammed or not.