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TransferWise

How would you rate TransferWise?
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Montana
3 reviews
14 helpful votes
Follow Andrea S.
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Well, i thought that might be a reliable way of transferring money from one country to another... not so much. Misleading. Don't count on transfers during the weekend. You have to link a bank account, and still doesnt work. Takes them 2 business days for a transfer in Europe, Really? My bank does that in 2 hours. Same fees or none. I thought i try it out while traveling... never again.If a transfer is in Europe they transfer yo uno a site called Sofort ( immediately) transfer... hahahahaha good joke Immediately means immediately for me, not 2 business days. And if you are unlucky to catch it on a weekend, it takes 3-4 days. Sorry guys, you have to do way better than that to get my business again...

Date of experience: May 19, 2017
South Africa
1 review
9 helpful votes
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$#*! you
November 12, 2018

These people suck. They will, without warning, freeze your account and hold all of your money. They won't tell you why. They won't give you any warning. They will just lock you out and the only way you know you have a problem is when you can't log in. Then, they will tell you it takes up to two months to get your funds. Your property. Your liquidity. Your vital operational cash. They don't care. Do not do business with these scumbags. Do not trust them with your money. With your receivables. With anything and has a long history of suspending accounts and holding funds. Just google Transferwise sucks. Avoid them completely. Do business with a real, legitimate payment service like WorldFirst instead. They deactivated my account after receiving ******* AUD. Why they should take money in first place to deactivate later? It's like they play games of holding money, very weird company, they miss genuine customers on stupid check strictness on profile.

Date of experience: November 12, 2018
Bulgaria
1 review
0 helpful votes
Follow Jack F.
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Best in niche
October 18, 2019

They are great. Low fees, I control my own account and transfers. I have accounts with ofx worldfirst and other UK brokers(frauders)and transferwise is way above.

Date of experience: October 17, 2019
Switzerland
2 reviews
10 helpful votes
Follow Vasundhara T.
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I am pleasantly surprised by how great the service is. I have made quiet a few transfers and was never let down.

Date of experience: March 16, 2016
Lithuania
3 reviews
5 helpful votes
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Excellent
May 11, 2020

My experience with Transferwise is excellent, nothing to add. I have personal and business accounts with them.

Date of experience: May 10, 2020
Nepal
27 reviews
188 helpful votes
Follow Mass S.
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Yes, the transfer is quite slow, not as advertised. However, I still like the service as I can request and hold 29 currencies in 29 different countries' banks. I don't think any
Other services offer such for free!

Also, the verification was pretty quick!

Date of experience: April 7, 2018
Portugal
46 reviews
67 helpful votes
Follow Peter L.
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This is a convenient and responsive fintech / financial service providing debit cards and inexpensive money transfers worldwide. It lets my customers pay me swiftly. We use them a lot. Also convenient to have one's own bank account number for several currencies each in another country. Only disadvantage is they do not offer direct debit.
Off late though they are becoming a bit more bureaucratic, even for people (potential customers) we referred to them and their rates are creeping up. They are also getting a bit slower in processing transfers in certain cases while in others they became faster. Their communication remains very fast.
So I gave them 4 instead of 5 stars because of these kind of slight deficiencies that before did not occur.

Date of experience: August 26, 2020
GB
1 review
11 helpful votes
Follow C C.
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Appalling! No matter if you are a long time customer, their verification methods are a joke! They've been holding a transfer for over 3 days after taking my money, because they can't read the passport in the selfie they request as verification. If your doc is small or laminated, you don't stand a chance to be verified. My mortgage payment is at risk of default because Transferwise is holding my money, which is an illegal practice. I requested cancellation of the transfer and they said it is going to take 2 days to get it back. Which makes it a week without being able to access my own money. DO NOT USE TRANSFERWISE. Their customer service is appalling, treating long time customers as potential criminals, after they've been profiting from my money for years. STAY AWAY FROM THEM!

Date of experience: November 18, 2019
Atnis R.
Indonesia
1 review
9 helpful votes
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I reccomend my client using transferwise. At first transaction they deliver the money in 1 working day. But in the next transaction, Transferwise keep the money my client sent, and said that it need verification process and their representative in Singapore said that it needs some time with UNCLEAR time.
I have been waiting for 7 working days now and until now I have recieve no notification about the transfer, and even my client already call Transferwise and promised further news but still hear nothing back.

I am pissed off now, and will not ever recommend Transferwise again to anyone.

Date of experience: October 9, 2019
Pennsylvania
1 review
0 helpful votes
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My Debit Card is up for renewal. All verification documents rejected for no reason. Badrul Chowdhury

Date of experience: March 29, 2022
France
1 review
6 helpful votes
Follow Franck S.
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It has been more than 15 working days since Wise blocked our UK company account with a balance of more than *******€ which we need for our business. As with all the reviews I have read, they claim a due diligence period of 60 working days, i. E. 3 months, in order to comply with their legal obligation, which is totally unrealistic and unjustified for a due diligence!
As for everyone else they closed our account without respecting the legal 2 months notice which applies to all financial institutions regulated by the FCA.

Despite several emails they continue to provide the same more or less standardised response without any justification or request from their compliance department.

I have noticed on many rating websites that many other people or companies have significant funds blocked by Wise ( Transferwise), I setup contactwcase at gmail.com so that people who wish to take collective action with lawyers and contact the FCA in the UK and the AMF in France, to inform them of these dubious practices, can contact me so that we can help each other and put an end to these practices. I call on all those who suffer from stucked funds to share our experiences and see what we can do together. I work with a very large law firm in London which has a financial department specialising in this type of litigation with a very efficient partner, I have seen in some reviews that there are also companies specialising in the recovery of funds in this type of case, if you have already used their service please give us your feedback and how to proceed.

I promise to keep my review up to date with the progress of my case and the information I receive

Message to Wise:
I will not stop until I have recovered the funds of our company.
You have all my contact details.

Date of experience: March 26, 2021
Nigeria
2 reviews
1 helpful vote
Follow Echezona L.
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Please everyone trasferwise is made up with professional and well trained people working together to give us what we deserve. I love the service so much.

Date of experience: December 16, 2018
Czechia
1 review
0 helpful votes
Follow Ondrej B.
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It's monkey business
December 10, 2021

It's monkey business. They lured me on the Wise Business account for my start-up. I have a Bank of America account, but international wire transfers are quite difficult and expensive. So, I went through Wise's application process, sent them my IDs, business documents, detailed explained my business they asked many times for new and new info. After all of these, they approved and opened my US bank account and issued me a debit card which came to me in 3 days. Everything was ok, so I connected their account with Stripe, started a business and for weeks I was getting payments from my customers, sent money internationally without any problems.
And I didn't get some big payments usually 500-2000$ per day, but one day Stripe deposited to Wise account like 3300 USD and I checked the Wise account and the payment didn't appear for a day or two which was very unusual. And when I woke up in the morning, I was signed off the Wise account and when I tried to log in, it just said: "your account is deactivated". They never ever contacted me by phone, email nothing, just closed my account, let stripe deposit more money to them. So I filled out and started the appeal process, sent them many many emails to their support, and NOTHING. No response, just getting emails like somebody will be in touch with you within 24 hrs. 24 hrs passed many times and nothing. No response. So they tried to kill my new business, took money from the stripe (they stated that they need to do due diligence and maybe they will return my money later don't know when...).
So, please, especially business owners. DON'T USE WISE FOR BANK ACCOUNT.
They will take your money, close your account without any notice and they WILL NEVER EVER respond to you.
I am done with them, so I will stay at Bank of America.
I must say that I provided them with ALL business info, my website, what I am doing and how, explained them everything. I am NOT doing something bad, nothing illegal and bad, just regular business (freight forwarding).
Seems like a complete scam to me. I am out of 5k USD for now and not getting answers from them... Be very careful guys!

Date of experience: December 10, 2021
GB
2 reviews
2 helpful votes
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Really useful
October 13, 2020

Given I have bank accounts in different countries, this product is miles ahead of any competitor in terms of exchange rate.

Date of experience: October 12, 2020
Germany
2 reviews
14 helpful votes
Follow Martin J.
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Since about one year I use TransferWise for monthly transfers to Philippine bank accounts.
If the transfer works, the money is on the account after 3 to 5 working days - often the money comes back again with the hint that the recipient data are not correct. This has never been the case.
However, the last bank transfer did not work again.
TransferWise transfers the amount to a Philippine partner bank. This bank then sends the transfer amount to the recipient's bank. TransferWise partner banks in the Philippines are Tranglo-Bank, Metro-Bank and BDO-Bank. In my profile a note was added to carry out transactions only with BDO, as the BDO bank has proven to be a reliable bank. Transfers with Tranglo bank have never worked.
Now the Metro Bank has been used for the first time, but the note in my profile says only to transfer via BDO. The call agent proudly told me on the phone that they had used the Metro Bank for me for the first time. So an experiment with the result that after 7 days the amount still not arrived. That is very annoying. At the 1st FEB bills should ve been payed in the Philippines.
2 days ago a reference code was sent to me by TW with which the recipient should present herself to the bank to locate the payment. The recipient did that as well. Result: The payment could not be localized!

Today I called TW again, like almost every day. I would need a receipt from the recipient's account which shows that the amount (******* PHP) has not arrived. I have already sent the receipt 2 days ago by email, but been told that this is not enough for a document. This paper could be made by anyone at a printer. I use TW about one year, partly several times a month, to get then indirectly told I would cheat them...

IT IS ENOUGH NOW!

I cannot recommend Transferwise to anyone with a clear conscience and will delete my user account with Transferwise after clarification of the facts.
Western Union and AZIMO are a little more expensive, but the money is available within minutes!

Date of experience: February 1, 2019
Australia
5 reviews
29 helpful votes
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I use this every month. Still staying #1 as of Jan-2016

Date of experience: March 8, 2016
Florida
2 reviews
0 helpful votes
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Love it!
February 5, 2021

I love Transferwise! Me ayuda muchísimo a hacer pagos a otros países. Las tarifas son las mejores y acabo de activar mi borderless account.

Date of experience: February 4, 2021

Overview

TransferWise has a rating of 2.1 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. TransferWise ranks 48th among Money Transfer sites.

service
17
value
16
quality
17