Stephanie F.

I had no problems for several years until recently, but currently I am unfortunately sure that Wise wants to defraud my money.
I have made two deposits ( a total of almost €900!) from Paypal, both transaction have been cancelled by Wise. One payment was made 6 weeks ago, the other 3 weeks ago. I have not received my money back until now. Support confirmed that my money was there and asked me to send my bank details first, although the refund should go back to the original sender (so Paypal in that case). Next, I was asked to hand over the account details of the person who initiated the previous payment to my Paypal account (data protection?!), which doesn't even matter. At the third attempt to contact the support, here already with the clear announcement that I do not accept any of the previous standard answers, that their request to pass on data of third parties violates the data protection law and that I will take further steps if I do not get my money immediately, I have not received any answer at all.
So Wise is not only knowingly defrauding money, but also trying to get third party data (account data) and thus trying to violate the Data Protection Act.
I can only advise anyone who has money with Wise to look for an alternative as soon as possible.