Purchased a bracelet that was very pricey, but posted as new, and never used. Received in pretty bad shape. Scratched and very clearly used. Returned item and even after an email requesting a full refund due to the fact that Shop Hers didn't double check the item. They charged me a 5% re stocking fee. I purchased a few other items and just not happy. I would rather buy from the store if I am looking for new items.
This is my go to site for authentic, great value, unique finds, reliable, no hassle, luxury items! I've been purchasing and selling items for years and haven't ever encountered an issue with Tradesy. I highly recommend them and confirm that they're my favorite resale app/online shopping site!
I discovered Tradesy some years ago and have been hooked every since. I'm able to get some of the top name brands around for a fraction of the price. I feel like a Queen the way i'm able to pamper myself, just knowing i'm wearing top of the line. They have always responded and provided me with excellent customer service, credits and refunds. I can't speak for other people, but my experience has been great. I will continue to do business on this site... Or maybe slow down some! LOL
Overall good. Items arrives quickly.
They were a little more worn than we expected. I knew they were used, but the pictures may have been stock photos and not "as-is" images.
That said, still in very usable condition. Happy with the items received and the entire process.
I've made about $3000 on Tradesy. My closet is high end with new or slightly used high-end designer items. However, Tradesy repeatedly holds on to payments late. But what finally got me to pull my items from the website was a crazy purchaser who claimed my authentic Louis Vuitton Wrap I personally purchased on the Champs Elysee for n Paris was a fake. Tradesy NEVER told me the basis of the return. Never contacted me for a response. And they held the item for nearly 3 weeks before inexpertly claiming my very authentic tic Louis Vuitton Wrap was a fake. If Tradesy folks are so inept at a business, no matter everyone sells on Poshmark and other sites instead. Absolutely abysmal.
Tradesy is a joke and no seller or buyer should be using it. In fact, they should have a class action lawsuit brought against them for the dishonest way they do business. They won't prove what credentials their "so called experts" have and if a customer returns an item, they are not given cash back as stated, but site credit. If you are a seller on the site, they take your items and never pay you for them. There excuse is "website glitches". They refunded a customer twice for the same item more then once and I have never seen a penny back from either of these items. Customers switch out authentic items and return fakes and they get credit or cash back and the seller is left without any earnings or the actual product they sent. I have over 600 items for sale on the site but going to cancel due to the fact they can't even pay me $13.65 for an item that sold. Think they are having money problems and stealing is the only way they can keep operating.
I was very disappointed that the sale was canceled because the site owner made a pricing error... but that was not terrible enough the funds that took only seconds to remove still has not been placed back on the card. The negativity review will be posted to tradesy and online. I am beyond frustrated. I made the purchase as the item showed listing price of two hundred dollars plus now I'm without my funds and it is no fault of mine.
I do not recommend this company especially if you are selling your merchandise. I sold 2 authentic Louis Vuitton handbags and still no money and it's been 2 weeks since the bags have been delivered. There are 2 buyers somewhere with my handbags doing whatever they want and still no money. Not to mention, why did Tradesy take so much for themselves? I used their prepaid postage, I don't remember postage costing so much money. I'll be using Ebay moving forward.
Great shopping experience. Seller answered my question within minutes, and I had a $50 welcome promo waiting for me at checkout. I will recommend Tradesy to all my friends looking for pre-loved handbags!
Great experience, seller was extremely quick to answer my questions, process and mail out my purchase. The booties were exactly as pictured and described, along with fitting perfectly. Cannot wait to wear them!
I love shopping on Tradesy. The only problem I've had is a part of the order doesn't get verified or I get to day 10 with no shipping information which is very frustrating if I need the item by a specific time and I then have to cancel the item. So all in all, I simply wish the sellers were more responsible in removing things that were no longer available, checking their email, and/or getting to the post office within 10 days.
Kind regards,
Holly
Tradesy has an extensive items portfolio where you can find all the brands that you love. Excellent customer service, platform support, security on your transactions and good promotions. I always have had an excellent experience shopping through Tradesy.
It took over 2 weeks to receive the item I purchased. It was described as ‘Like New' but was actually well-worn and not something I would have purchased had the actual belt been photographed rather than a like-image. The seller was very nice in her communication but overall I'll have to say my first experience buying through with Tradesy will be my last.
Hi CJ,
I just wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience.
I really appreciate you bringing this to our attention, I am so sorry this has been your experience with us. I think one of the difficulties of shopping on the peer-peer-to marketplace is to make sure the item you're purchasing will be accurately described and will arrive in a timely manner.
We do encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described, they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating
It took me just a few days short of month to receive my order. I purchased it with enough time to deliver it as a gift and I was not able to do so. The seller shipped the item to tradesy they then held the item while myself had to initiate contact with both parties to figure out what was going on. The tracking number they send you is useless because there is no movement. I am really not interested in purchasing or referring Tradesy.
Hi Ann,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Regarding your order, we're so sorry for the delay here! I can see that you had purchased from eLady, one of our close partner-sellers! Typically, eLady will send buyer orders directly to Tradesy. Once we receive it, our team will automatically re-route it directly to you. I will be sure to provide the feedback of being more communicative to my team, in hopes that this will help us grow in the right direction!
Again, we're so sorry for the delay and inconvenience this has caused. We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I felt mislead when looking at the pictures- thought the purse would be much bigger- this was a gift to replace one of my moms favorite purses that she used until the straps blew out.
Super disappointed I spent $50 bucks on a purse that looked much bigger in the picture and it can't even hold a Coca Cola can
Hi April,
I hope you are staying healthy and well. I just wanted to connect with regarding your recent feedback.
I am so beyond sorry the item was not in the size you expected! This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
Do know that if a Final Sale item you purchase is misrepresented by the seller, you can absolutely submit a Misrepresentation Claim within 4 days of delivery to be eligible for a refund.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Having never used Tradesy before I was reluctant to give it a try but with a pandemic still looming and seeing too many crowds in stores and not enough masks on shoppers, I decided to take a safer route and order from my computer at home. Everything worked out perfectly! It was easy to place the order, the shoes came in as promised. They were well-packaged and beautiful. I am now a fan of Tradesy and look forward to doing more shopping with them in the future.
Every time I place an order on line I expect to have trouble with tracking, shipping, etc. Tradesy performed way above what I could've hoped for from ordering to receiving. Excellent company and a pleasure to receive my order! The presentation was perfect! I'm thrilled to be a lifetime customer.
I ordered my first bag, and it arrived very damaged. Trades did refund my account after a review process. I ordered another bag, that took two weeks longer than it was supposed to arrive. The seller never responded to messages about delivery questions. Overall, I won't order from tradesy again.
Hi Kara,
Thank you for providing this feedback!
After reviewing your order, we're so sorry if you had been experienced a slight delay in shipping! There are currently delays occurring nationwide due to the numerous packages USPS has in their possession and limited staff USPS has because of COVID. Additionally, we've heard from a few buyers of this significant delay due to extreme weather conditions, which may have played a role in the delay of this shipment at the time of delivery.
On behalf of Tradesy and the United States Postal Service, I sincerely apologize for the inconvenience this has caused you and your business. We continuously strive to provide you with excellent service and are sorry to have let you down.
In addition, if there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
I have made about 8 purchases from Tradesy. At first I didn't know if the items were Authentic or not. I have brought 3 LV purses & 2 LV wallets into the store for repair & found out that they were indeed Authentic. Most of my items were true to form. I was told if an item had any issues upon purchasing, & the sellers would send an extra photo of the damage if I requested one. The only issue I have is some sellers say the a price is negotiable, however, when u ask about that, they never respond.
Thieves!
They charger me 25% commission! When I put the dress for sale it said it will be only 15%, by the time dress got sold I receiver only $737 from $980! Then you have to wait 3 weeks before they will allow you to use the money, withdraw is another 2.9%! So not worth it, totally regret that sale and will never ever go back. STAY AWAY!
Overview
Tradesy has a rating of 4.2 stars from 9,863 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition and fast delivery. Tradesy ranks 1st among Used Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so sorry to hear that your seller had to cancel your order and that you are having trouble locating your refund. We encourage sellers to keep an up-to-date closet and remove items that are not available. However, we give sellers an option to cancel in situations where they have made a mistake in their listing.
We understand this has not been the best experience. This transaction should show on your online statement within 3-5 business days (if not sooner). Tradesy may appear as RECYCLEDINC, so please keep your eye out for that.
If you are not able to locate your refund or have any further questions, please do not hesitate to reach out to us. You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further. Additionally, we can be reached via email at Team@Tradesy.com 7 days a week.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!