TradesyReviews 9,838

I am a Canadian customer and was looking to purchase a wallet from another Canadian consignment company online. I clicked on a local site that said "shop online" I was re-directed to "Shop Hers". I found a wallet I liked and clicked to purchase. After 5 days of no communication I called the seller directly and they informed me they would need to send the wallet to San Diego to have the wallet authenticated then Shop Hers would send it to me. Not only did I have to pay in USD from a Canadian seller and company but am also on the hook for customs and related fees. When I contacted Shop Hers and informed them that I wanted to cancel my order and I would pay for the item to be returned to the seller and pay the 10% cancellation fee I was pretty much told tough luck that I didn't read the process and that the sale is final but that I am welcome to re-sell on Shop Hers. I wanted to shop with a Canadian business to spend CAD and not USD and to avoid customs. Worst communication, now email is just not answered as if they are ignoring me and hoping the problem will just go away. Pretty much stuck paying $400 for a used wallet that I could have bought first hand for $100 more. Disclosure! Disclosure! Disclosure! A word Shop Hers clearly doesn't understand.

I sold a designer bag on shophers.com August 30,2015. It's almost 30 days later. I still haven't received my payment. The bag sold at $725 and they take 18 percent. So why haven't I received my payment as of yet. I had emailed them and Blair responded with sorry for the delay. Since then I have been emailing and calling that BB shopher.com number. I left a messages and no one has responded. I entrusted in this business and now I am fearful to ever do business with them again. I need my payment. Order number 408-*******.

I sold my T&Co jewelry (Order Number: 408-*******) and it was delivered to Shop-hers on Sept 8. I still have NOT received any payment from shophers until today, which is the 10th business day or 14th day. All my previous payments were received LATE too! I can't even contact their customer service because there is NO number to contact and NO ONE is responsding my email since yesterday. I left a comment on their facebook page yesterday, and they took it down when I checked today. It seems that they BLOCKED my facebook account. So today, I used a different facebook account to leave the same comment on their FB page. It seems that they have forgotten my right to my own money.
Will Shop-hers ever pay men? Is there any agency I can complain this matter to?

THIS IS MY EXPERIENCE: I did my research and looked at reviews before I bought and I took the chance. I recently bought a Pochette small Louis Vuitton Clutch in monogram and I was really worried I would receive something fake or not what I ordered. I got it exactly the day it said I should get it. The clutch looked exactly as described, yet I am still not sure if it is fake or not because I've never owned a Louis Vuitton before but I actually really like it especially for the price I paid! I recommend it, and I hope everyone has the same good experience I did!

Purchase made on 9/7.9/16 no proof of shipping and Lizbeth from "customer service" of no help only telling me to contact them tomorrow to ask for a refund "IF seller has not shipped yet". No explanation, nothing. Well of course she hasn't shipped. She doesn't have what she needs to ship! Seller tells me it's Tradesy's fault because she hasn't received a shipping kit from Tradesy. Unbelievable that this company is in business given the stellar operations of other e-commerce sites who have been doing this for a long time and value the confidence, trust and time of their patrons.

After selling a $8000 gorgeous designer gown I got it back 5 week later worn and damaged beyond repair. They charged back my credit card 1 month later after I already spent the money on a ring from them.The ring had a flaw that was not described in the listing and I am still waiting for a return label 1 month later. Customer service told me the buyer of the dress had the right to return because of a wrong size. I provided them with an email from the buyer confirming the size and detailed dimensions. They did not respond.
What a fraud!
Stay away from this site.
Ebay is so much better..

After horrible Ebay experiences, I started selling on Tradesy early 2014. I started selling one or so items per week. Then perhaps 2-3. Little traffic was acceptable for less problematic buyers.
Several weeks ago I received a buyer message that I sent the incorrect size on an item. I apologized profusely and Tradesy returned the item to me. I expected to be tagged for the return shipping cost and of course if I made an error would expect to pay-I received the wrong item and wrong size.
Evidently the buyer exchanged my new with tag size 6 designer item with a dress by the same designer; different dress and different size.

I heard they were wooing eBay sellers now and their customer service will probably go further downhill.

So, I'm canceling my account before the proverbial "stuff" hits the fan.

Interestingly enough, my first purchase from Shop Hers was not a bad experience but the second one was appalling -- they have the worst customer service that I have ever experienced. First issue -- no one ever answers the phone at the office and despite repeated messages, no one ever called me back. I even sent a message via LinkedIn to one of the Founders (Jacklyn) and she couldn't be bothered to email or call me back. I asked repeatedly via email that someone call me and was ignored. The website does not give any explanation of the shipping process or offer to upgrade your shipping (something I offered to do to get my bag sent to me while in the US) -- nope, they do it one way and screw you if you want to pay to expedite your order. It takes them days to actually get back to you and they pissed me off so badly with their appalling service that I just up and cancelled my purchase. Here's the new rule of thumb Shop Hers -- communicate with the customer when and how they want to be communicated to. And, when you are selling expensive luxury goods for heavens sake pick up the damn phone and call the buyer back -- how stupid can a company be -- apparently, if you are Shop Hers, mensa level stupid. Beware of Blair -- she's appalling...

It's odd to read so many negative reviews, especially about their customer service. I mostly sell on SH, and have been paid promptly for the items. As far as buying from them, I bought what looked like an awesome sweater, marked "M". When it arrived and I tried it on it fit more like an XS (although that is the fault of the lister). The sweater also had an overwhelming cheap perfume stench, so I returned it. Customer Service was totally understanding, and I didn't have any problems. I would recommend them.

They have left me disappointed and frustrated. The first Burberry bag I orders was advertised as "minor signs of wear", but when it arrived, there were very noticeable bubbling between the canvas and the coating. I returned it but asked for my "first time" discount to be reinstated, as I hadn't really completed the purchase. Blair refused and just repeated that the bag was in the condition as advertised. Wrong. If it hadn't been REALLY bad, I wouldn't have returned it, because I loved the bag and returning it cost me at least $50.

The second purchase is perhaps worse. I used my credit (no, not the discount, which wasn't returned to my account) to buy a modest Burberry, which was what I could afford. It arrived in excellent condition, but I don't think it is authentic. There are several signs that point to this; it may not even be a good fake. I've e-mailed a concern to the customer service, with no reply. This is the one thing they advertise a guarantee - that items are reviewed for authenticity. I want to return this fake, but doing so will cost me (all in all) about $100. So, I feel stupid having spent about $150+ just to be hosed by this shopping site and get nothing in return.

My advice is be more than 100% sure before you order from the site. Final Sales are non returnable even if there is damage. If you have been foolish enough to make an error regarding the sizing then you will be accused of maliciously damaging goods for a refund!

Read my exchange with SHOP HERS Blair Porter:

Hello,

I'm sorry but that damage was not there when these shoes were sent out to you. They were listed as brand new and in perfect condition. Our inspectors would never over look wear such as that. It's quite concerning that you were looking to cancel this sale before it was fulfilled and now you have received the heels and there is damage on the item which was not there when we shipped out.

I'm sorry but we cannot honor the request for a return. You are more than welcome to re-list the heels within your own closet for sale to recoup the funds.

Regards,
-Blair...

Mrs Batz <*******@gmail.com>
7:48 PM (2 hours ago)

To Shop
Hi Blair
I knew this would happen and suspected as much because I had enquired about the cancellation. It's sad that you think I would damage them within minutes of getting them. Like I said lesson learnt shame it was this way, they actually fitted better than I thought. If you check the time fedex delivered it and I sent the message you will realise. As a lawyer my integrity is worth more to me than to make a false claim.
Regards

--
Blair Porter

CUSTOMER SERVICE Shop Hers
*******@shop-hers.co

I sell on two sites and and very successful on one. Tradesy, over 90 sales of Chanel and other high end designers. As for SHOP HERS, in the last 8 months, only one item. Their customer service is so awful and when my only item sold (Chanel wallet) they gave many excuses why there was a "hold up" in my payout. Now I've had two sales on Shop Hers, in June and yesterday but the were cancelled and the person writing to notify me is not only illiterate but rude. He signs his name Timothy Jun. He said they were cancelled due to fraud. Tradesy verifies transactions before they even notify you that your item sold, but Shop Hers is saying they don't. And when fraudulent buyers are detected, Tradesy deletes their accts. I checked today and both buyers with supposed "fraudulent credit cards" on Shop Hers, have accounts (closets) still open and active. There is something very seedy about Shop Hers. I think they have some very unethical business going on.

I am glad that so many have found the review helpful and a great data point. To date Shop-Hers has yet to totally do what they said they would do. Hence my update.

Some people claim to have a good experience with Shop-Hers I don't know if they are "real people" or not (the majority of their reviews on their very own social media pages suggest otherwise) but I see them like this, You know how you can go to a restaurant a couple of times but then you visit that third time, you get food poisoning? How likely are you to go back?

Reports of items being sold that are not authentic, money not forwarded to sellers after the product has been sold and mailed, unauthorized credit card charges (Because they do keep your bank information), non existent customer service, merchandise not being forwarded as described (soiled or in disrepair) and merchandise not being forwarded at all are not worth it to me. There are other sites that offer the same service as Shop-Hers but with a better reputation. Shop-Hers buyers have little to no protection without having to involve your bank or another third party and who wants that aggravation?

I have been selling on Tradesy about 9 months with over 50 smooth, flawless sales. I am so sorry for the buyers that have had a negative experience from Tradesy and some of the sellers. I love the way they give discounts on purchases from time to time without having the seller having to take the discounted price.
I have been selling on eBay for 8 years and was looking for another platform and this has been 5 Stars for me. I treat everyone honestly and sell nothing but authentic NWT item that I selected from brick and mortar stores. Again, apologies for the few that have not been honest and I hope I get a chance to have a transaction with you so you will know how it is supposed to be done. Greg B

Tradesy absolutely sucks. No, not because it offers nice things, but because I got scammed. Pretty recently, I sold a very nice bag for a fraction of the price. A very high-end luxury bag that normally costs upwards of 2,000 USD. It was purchased in less than a minute.

The buyer claimed it was misrepresented, sent it back, and I didn't get paid. I eventually got the item back and the item sent back to me was a replica. Thanks for stealing my stuff Tradesy.

Not to mention the product that was sent in also was missing a few items. It was NOT the condition I sent to her. I have a feeling it is the same buyer scamming lots of sellers by claiming misrepresentation and sending the item back after it was used. After all they have 10 FULL DAYS to send it back in, and our earnings are put on hold for that long.