kerry h.

Interestingly enough, my first purchase from Shop Hers was not a bad experience but the second one was appalling -- they have the worst customer service that I have ever experienced. First issue -- no one ever answers the phone at the office and despite repeated messages, no one ever called me back. I even sent a message via LinkedIn to one of the Founders (Jacklyn) and she couldn't be bothered to email or call me back. I asked repeatedly via email that someone call me and was ignored. The website does not give any explanation of the shipping process or offer to upgrade your shipping (something I offered to do to get my bag sent to me while in the US) -- nope, they do it one way and screw you if you want to pay to expedite your order. It takes them days to actually get back to you and they pissed me off so badly with their appalling service that I just up and cancelled my purchase. Here's the new rule of thumb Shop Hers -- communicate with the customer when and how they want to be communicated to. And, when you are selling expensive luxury goods for heavens sake pick up the damn phone and call the buyer back -- how stupid can a company be -- apparently, if you are Shop Hers, mensa level stupid. Beware of Blair -- she's appalling...