Adrienne N.

They have left me disappointed and frustrated. The first Burberry bag I orders was advertised as "minor signs of wear", but when it arrived, there were very noticeable bubbling between the canvas and the coating. I returned it but asked for my "first time" discount to be reinstated, as I hadn't really completed the purchase. Blair refused and just repeated that the bag was in the condition as advertised. Wrong. If it hadn't been REALLY bad, I wouldn't have returned it, because I loved the bag and returning it cost me at least $50.

The second purchase is perhaps worse. I used my credit (no, not the discount, which wasn't returned to my account) to buy a modest Burberry, which was what I could afford. It arrived in excellent condition, but I don't think it is authentic. There are several signs that point to this; it may not even be a good fake. I've e-mailed a concern to the customer service, with no reply. This is the one thing they advertise a guarantee - that items are reviewed for authenticity. I want to return this fake, but doing so will cost me (all in all) about $100. So, I feel stupid having spent about $150+ just to be hosed by this shopping site and get nothing in return.