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Tradesy
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TradesyReviews 9,838

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

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25,419 reviews

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Florida
1 review
8 helpful votes
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Stay far away!
November 13, 2017

If I could give them a zero star, I would. This website is terrible! They take 21-30 days to pay you, anyrhing you sell they return (based off buyers judgment even if they lie), they never investigate issues, and they will remove items from your closet without any notice! You will do all the work to put up a listing, then wa la its gone! No notice, no notification, nothing! Highly disappointing site to use! Stay far far far away!

Date of experience: November 13, 2017
Saudi Arabia
1 review
6 helpful votes
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Good buys bad sells
November 13, 2017

I actually LOVE Tradesy. I discovered a year ago and have bought PLENTY from shoes to jewelry to hats and of course HANDBAGS. What I will say is you HAVE to know what you're buying. Otherwise you can be stuck with something that's not what you thought it was. Know your high end stuff. Make sure the serial number is on the bags. Make sure the pattern aligns. Look at all the bags carefully. Blow the pics up so you can take a closer look. Another tip is find a seller that you like. I LOVE Vintagelux. Everything I've gotten from that seller is fabulous. Review your seller look at their closet, see how many sales they've had. Lastly yes the return policy stinks, so if you know you don't want it, act QUICK so you can return it. Okay so I've given you my take on buying from Tradesy. Now selling from Tradesy is a different spin. I give that 2 stars. The commission is WAY to high is hard to make a profit. I would much rather sell on Ebay or on Facebook. My first few bags sold very quickly but it took sometime to get paid. After their commission if you want to "cash out" meaning you don't want a store credit there is another charge is incurred. The fees total to be astronomical. So no I will not be selling on Tradesy anymore. But I will still buy. Hope this helps.

Date of experience: November 13, 2017
California
2 reviews
0 helpful votes
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THERE'S A WIDE SECTION OF MERCHANDISE AND A WIDE RANGE OF PRICES. I BOUGHT A BEAUTIFUL RED JACKET FOR THE HOLIDAYS AND A VERY NICE WORK DRESS THAT CAN GO FROM WORK TO EVENING.

Date of experience: November 11, 2017
West Virginia
2 reviews
0 helpful votes
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Awesome deals!
November 8, 2017

This site is wonderful! Great low prices, fast shipping, and good clothing, shoes, etc. I love to shop on this site. I am also a seller, because, I believe in Tradesy! Come on and shop, you'll be a believer as well!

Date of experience: November 7, 2017
Wisconsin
2 reviews
0 helpful votes
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I can confidently shop at tradesy because they are very strict about selling authentic stuff. I always find authentic jewelry for a very good discounted price. I love shopping at tradesy and shipping is always free!

Date of experience: November 6, 2017
Florida
8 reviews
10 helpful votes
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I placed an order for a pair of earrings which was supposed to be an urgent gift. As I tried to track the shipment, I did notice that the tracking number was not working. However, they promised in writing a delivery date time frame. On the last day of the delivery period, my order had not been shipped. When I contacted Tradesy, they responded that it was the seller's fault. They wanted me to contact the seller to find out why I had not received my order. Then they said they would have refunded my money after 10 days although it had already been over 10 days. I still have not received my refund nor my order. This website does not seem honest. I will never order from them again also because now I have a gift problem to work out which I have very little time to do and which I thought was taken care of.

Date of experience: November 6, 2017
Virginia
2 reviews
0 helpful votes
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Very Impressed!
November 7, 2017

Even though I'm rather new to Tradesy, less than six months, I've been extremely satisfied overall with all of my transactions. Thank you again. I am certainly going to be a repeat customer. Overall a 5-Star rating

Date of experience: November 6, 2017
Oklahoma
1 review
10 helpful votes
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Seriously, why do they hold their sellers money for so long? I get paid within a week on most other sites I sell on.

Date of experience: November 5, 2017
Illinois
1 review
8 helpful votes
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Illegal Co.
November 5, 2017

Sold a handbag, and Ive not received my money and over two weeks. Hiring an attorney. They steal, and lie.

Date of experience: November 5, 2017
Texas
2 reviews
11 helpful votes
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Great!
November 4, 2017

Great customer service and fast, friendly service. Picture was exact and accurate for item putchased. Trust worthy

Date of experience: November 4, 2017
New York
1 review
8 helpful votes
Follow Phara C.
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Listen to me people, save yourself the stress. This company does not care about it customers. I have been dealing with an issues with them to send me money from a sale that i made and they still have never sent the money. Its been over a month since they said they will be issuing a payment. Each time i email a new person gets on and says they will help me and i never hear from them again. Even the supervisor does not respond to emails. I have called them, no help their either. I WILL NEVER DO BUSINESS WITH THEM. I am REPORTING THEM TO THE BBB

Date of experience: November 4, 2017
California
1 review
4 helpful votes
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I recent had listed two of my MCM reverisible totes with clutch I purchased at Nordstrom. One sold with no issues. The other, I cant say the same. The buyer, who is obviously unable to to proper use the internet to look at Nordstrom.com claimed misrepresentation. Tradesy then received my bag and determined that it was inauthentic. Stating that the engraving and stitching isnt the norm for an MCM bag. Hellllloo idiots, its reversible. Of course its not going to be the normal brown suede inside. If your company had also looked on the Nordstrom website you would see that my bag was definitely authentic. On top of that, Im getting harassing messages from the buyer about how Im a fraud. I do not need to be harassed when Im in the write and Tradesy is in the wrong.

Date of experience: November 1, 2017
California
1 review
0 helpful votes
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This is a very elegant and relatively trouble free place. The CS takes care of everything promptly so you don't have to. The fees are high but well worth it. They really earn it.

Date of experience: November 1, 2017
Texas
1 review
0 helpful votes
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Worth checking out!
November 1, 2017

A place to find discounts on the pieces that you missed out on in past seasons. Very professional, enjoyable experience! I will be back.

Date of experience: October 31, 2017
Colorado
1 review
6 helpful votes
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Skip the hassle
October 31, 2017

I ordered shoes over a month ago, Tradesy printed a wrong lable long story short at first they tried to blame seller, then me. Shoes in M. A no apologies nothing asked for refund no answer. Always a lame rep "that will get back to me " Not

Date of experience: October 31, 2017
Florida
10 reviews
85 helpful votes
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The headline says it all. It's not worth it most of the time. Plus their search engines are so jammed up w improperly organized products so if you search for dresses you end up wading through sunglasses, ugly Kmart blouses in too small sizes, and hopelessly destroyed Louis Vuittons for still close to a grand instead of only dresses. My fingers hurt every time I shop here. Not worth the pain especially with price gouging.

Date of experience: October 28, 2017
New York
1 review
3 helpful votes
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When a deceptive (or maybe just really clueless?) seller hid serious defects in item in photos, and didn't disclose that shoe heels had been cut down, l wasn't able to return the shoes in their impossible 4 day return window. I lost $132 on an unwearable pair of shoes... never again! If you buy at Tradesy, drop EVERYTHING, come back into town if you are away, and inspect those shoes IMMEDIATELY! Tradesy, to their credit, offered me a $25 site credit... which still leaves me $107 short. If they are worried about people wearing then returning, shoes, put a sticker on the bottom like some other resale sites. My first, last, and only Tradesy purchase.

Date of experience: October 27, 2017
California
1 review
3 helpful votes
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This is ridiculous
October 27, 2017

So recently I sold couple items. On one of them I already had my funds released And a day after I received an email stating that it is not authentic. How can that be? It was bought from nodstrom. I sold over 200 items and never had a problem. They are very incompetent and takes high fees. The other bag stated that it was more worn. This is frustrating. Dont want to sell on this site anymore! Negative!

Date of experience: October 27, 2017
TW
1 review
0 helpful votes
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LOVE!
October 27, 2017

I really like their policies and how they stand behind them. I recently purchased a purse that was over $1,000. It was not as described. Tradsey immediately refunded my money.It is nice to have a site to purchase designer products at great prices!

Date of experience: October 26, 2017
Minnesota
1 review
5 helpful votes
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Disgusted
October 25, 2017

I've been selling purses on Tradesy for a couple of years. Never had a problem being paid till now. I'm told now, I HAVE to wait 3 weeks, before I see my money. WHAT A RIP OFF. Buyers/SELLERS beware! I now want the interest they are making off the money they owe me. This company is definitely going down the tubes!

Date of experience: October 25, 2017

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163