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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
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If I could give them a zero star, I would. This website is terrible! They take 21-30 days to pay you, anyrhing you sell they return (based off buyers judgment even if they lie), they never investigate issues, and they will remove items from your closet without any notice! You will do all the work to put up a listing, then wa la its gone! No notice, no notification, nothing! Highly disappointing site to use! Stay far far far away!
I actually LOVE Tradesy. I discovered a year ago and have bought PLENTY from shoes to jewelry to hats and of course HANDBAGS. What I will say is you HAVE to know what you're buying. Otherwise you can be stuck with something that's not what you thought it was. Know your high end stuff. Make sure the serial number is on the bags. Make sure the pattern aligns. Look at all the bags carefully. Blow the pics up so you can take a closer look. Another tip is find a seller that you like. I LOVE Vintagelux. Everything I've gotten from that seller is fabulous. Review your seller look at their closet, see how many sales they've had. Lastly yes the return policy stinks, so if you know you don't want it, act QUICK so you can return it. Okay so I've given you my take on buying from Tradesy. Now selling from Tradesy is a different spin. I give that 2 stars. The commission is WAY to high is hard to make a profit. I would much rather sell on Ebay or on Facebook. My first few bags sold very quickly but it took sometime to get paid. After their commission if you want to "cash out" meaning you don't want a store credit there is another charge is incurred. The fees total to be astronomical. So no I will not be selling on Tradesy anymore. But I will still buy. Hope this helps.
THERE'S A WIDE SECTION OF MERCHANDISE AND A WIDE RANGE OF PRICES. I BOUGHT A BEAUTIFUL RED JACKET FOR THE HOLIDAYS AND A VERY NICE WORK DRESS THAT CAN GO FROM WORK TO EVENING.
This site is wonderful! Great low prices, fast shipping, and good clothing, shoes, etc. I love to shop on this site. I am also a seller, because, I believe in Tradesy! Come on and shop, you'll be a believer as well!
I can confidently shop at tradesy because they are very strict about selling authentic stuff. I always find authentic jewelry for a very good discounted price. I love shopping at tradesy and shipping is always free!
I placed an order for a pair of earrings which was supposed to be an urgent gift. As I tried to track the shipment, I did notice that the tracking number was not working. However, they promised in writing a delivery date time frame. On the last day of the delivery period, my order had not been shipped. When I contacted Tradesy, they responded that it was the seller's fault. They wanted me to contact the seller to find out why I had not received my order. Then they said they would have refunded my money after 10 days although it had already been over 10 days. I still have not received my refund nor my order. This website does not seem honest. I will never order from them again also because now I have a gift problem to work out which I have very little time to do and which I thought was taken care of.
Even though I'm rather new to Tradesy, less than six months, I've been extremely satisfied overall with all of my transactions. Thank you again. I am certainly going to be a repeat customer. Overall a 5-Star rating
Seriously, why do they hold their sellers money for so long? I get paid within a week on most other sites I sell on.
Sold a handbag, and Ive not received my money and over two weeks. Hiring an attorney. They steal, and lie.
Listen to me people, save yourself the stress. This company does not care about it customers. I have been dealing with an issues with them to send me money from a sale that i made and they still have never sent the money. Its been over a month since they said they will be issuing a payment. Each time i email a new person gets on and says they will help me and i never hear from them again. Even the supervisor does not respond to emails. I have called them, no help their either. I WILL NEVER DO BUSINESS WITH THEM. I am REPORTING THEM TO THE BBB
I recent had listed two of my MCM reverisible totes with clutch I purchased at Nordstrom. One sold with no issues. The other, I cant say the same. The buyer, who is obviously unable to to proper use the internet to look at Nordstrom.com claimed misrepresentation. Tradesy then received my bag and determined that it was inauthentic. Stating that the engraving and stitching isnt the norm for an MCM bag. Hellllloo idiots, its reversible. Of course its not going to be the normal brown suede inside. If your company had also looked on the Nordstrom website you would see that my bag was definitely authentic. On top of that, Im getting harassing messages from the buyer about how Im a fraud. I do not need to be harassed when Im in the write and Tradesy is in the wrong.
This is a very elegant and relatively trouble free place. The CS takes care of everything promptly so you don't have to. The fees are high but well worth it. They really earn it.
A place to find discounts on the pieces that you missed out on in past seasons. Very professional, enjoyable experience! I will be back.
I ordered shoes over a month ago, Tradesy printed a wrong lable long story short at first they tried to blame seller, then me. Shoes in M. A no apologies nothing asked for refund no answer. Always a lame rep "that will get back to me " Not
The headline says it all. It's not worth it most of the time. Plus their search engines are so jammed up w improperly organized products so if you search for dresses you end up wading through sunglasses, ugly Kmart blouses in too small sizes, and hopelessly destroyed Louis Vuittons for still close to a grand instead of only dresses. My fingers hurt every time I shop here. Not worth the pain especially with price gouging.
When a deceptive (or maybe just really clueless?) seller hid serious defects in item in photos, and didn't disclose that shoe heels had been cut down, l wasn't able to return the shoes in their impossible 4 day return window. I lost $132 on an unwearable pair of shoes... never again! If you buy at Tradesy, drop EVERYTHING, come back into town if you are away, and inspect those shoes IMMEDIATELY! Tradesy, to their credit, offered me a $25 site credit... which still leaves me $107 short. If they are worried about people wearing then returning, shoes, put a sticker on the bottom like some other resale sites. My first, last, and only Tradesy purchase.
So recently I sold couple items. On one of them I already had my funds released And a day after I received an email stating that it is not authentic. How can that be? It was bought from nodstrom. I sold over 200 items and never had a problem. They are very incompetent and takes high fees. The other bag stated that it was more worn. This is frustrating. Dont want to sell on this site anymore! Negative!
I really like their policies and how they stand behind them. I recently purchased a purse that was over $1,000. It was not as described. Tradsey immediately refunded my money.It is nice to have a site to purchase designer products at great prices!
I've been selling purses on Tradesy for a couple of years. Never had a problem being paid till now. I'm told now, I HAVE to wait 3 weeks, before I see my money. WHAT A RIP OFF. Buyers/SELLERS beware! I now want the interest they are making off the money they owe me. This company is definitely going down the tubes!
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.