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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
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I will wait to see if Tradesy resolves my issue before I write my final review. If it is properly resolved by the site, they will get a decent review. I am willing for now to assume the fault lies with the seller. One asssumes the site has a responsibility to vet and stand behind, be responsible for its listings, should not be listing garbage. Reaching a human at tradesy From the east coast, difficult at best given the short window of operations. For the trouble and disgraceful quality of the purchased shoes, I am shockingly dissatisfied.
Always love shopping Tradesy! They Awesome! I always get the best deals on great products! I can trust the product is authentic, if not its easy to return.
THIS WOMAN TRACY DINUNZIO - A LOSER! HER COMPANY TRADSEY IS A LOSER! DON'T DEAL WITH THEM! THEY ARE LIARS, UNPROFESSIONAL, THEIVES AND SCAMMING THE PUBLIC!
I am so amazed at how easy it was to get my handbags and not have to fight traffic
I had time to think about my purchases and make the decision without feeling pressured
This is the way to shop, Yay! Yay!
Elle was absolutely incredibly professional on top of every detail. When it was shipped the packaging was beautifully done. She also responded with any requests immediately! I will be shopping with Tradesy on a regular basis I was VERY IMPRESSED! THANK YOU ELLE KEEP UP THE EXCELLENT CUSTOMER SERVICE!
Ok sellers, this is what we should all do. BOYCOTT Tradesy! I spoke to three different customer service representatives about this insane ping pong of when we get paid. I was told by 3 different representatives that going forward it will take up to 21 days for our sales to stay in pending earnings and a definitive 7 days at least, to go to our bank account or PayPal. I was told by each of them if I don't like it I shouldn't be selling on Tradesy maybe it's not the venue for me. I said who is going to be okay with shipping out their items, having it in someone's house for a month or more, and not getting paid until such time? I said okay I appreciate your honesty that's all I wanted to know. I have to take some serious inventory, no pun intended, if I should remove all of my listings. I literally am speechless at this point with this company just speechless. These people get paid in a millisecond right after the buyer pays for the item that they are getting from us and we have to wait 30 days or more! Are you sellers hearing me? 30 days or more to get paid. I said the key to a successful company is consistency and there is none of that whatsoever with you people. At first selling with you it was two to three days to get paid, then 5 to 7, then 10 or more, then back to 3 and now it's over 10! I mean really what do these unintelligent people speak about when they are constantly in team meetings; on how to destroy what was a creative and successful business plan? Companies get in trouble by just changing their name, where people feel that they cannot keep up. Well this company changes its policy monthly and we are letting them get away with it off our backs! I really am so over talking about all of this. Somebody should swoop in and really sue the crap off these people. I don't have the financial means to do so or this would have been done months ago believe you me. I just thought all of you should know because I literally said to each one of them, I want the truth already not your transparent corporate handbook response which P.S. needs work. I said this was supposed to get better by the end of the year 2017 that is. I said every customer service rep, every email, even your supervisor, told me the time frame was going to get better and improve by the end of 2017. We'll look at where we are people March of 2018 and nothing's changed it's only gotten worse. But you know what I realize it's all on us. We let it happen we know she's getting paid multi millions while we have to constantly plead multiple times, thru multiple platforms, to get our money. We should come up with some idea on how this should stop.
Do not buy or sell from Tradesy. I sell in a couple of app and tradesy is robbing sellers and buyers. How can they charge 10.50 for shipping. I sell a pair of pants where they actually made more money than me on the sale. They take the commission, whole your money 21 days and in top of that if you don't want store credit you have to pay them a fee to withdraw your money. I sell in other apps and my money is available right away and buyers don't pay that much for shipping. Thieves.
What the sellers are stating is true! BEWARE OF CROOKS IN BUSINESS SUITS OR PRETENDING THEY ARE IN BUSINESS SUITS! No business should be allowed to represent itself as a business when clearly they are a detriment to others! If the state of California cannot rein this company in after numerous complaints regarding unethical business practices, it is quite concerning! No citizen should have to endure this! They do not honor their own actions but instead provide excuse after excuse. They hold your money and encourage returns. The customer service line was closed during their business hours!
I purchased an item and returned it because buyer stated it was like new, it was not like new and i returned it. Tradesy refused to refund my item and returned it back to me. Do not but from these rip off company They do not keep their promise and slso lots of fake items r posted on this site by crooks.
I listed for sale my David Yurman Figaro necklace. Someone purchased it and it was later returned to me for inauthenticity. I bought the necklace in a David Yurman store and although the DY was very faint on the 18 karat gold toggle, Tradesy is saying that it is not authentic. I will not be doing business with that company ever again as they are not qualified to decipher a real David Yurman from a copy.
I buy a lot on line from many of the Designer on-line consignment sites, i. E., Tradesy, The RealReal, Poshmark, (of course, eBay), etc. Just like in regular retail sales, it's hard to find true customer service anymore. This Seller was terrific! Very communicative, lightning fast speed in delivery, and an actual THANK YOU NOTE included in the box! Don't know about any of you all, but that seems to have gone a way of the past, sadly enough. I would seek out this Seller and check them for what I might be looking for before I'd check anywhere else first. Would love to give them the business. Classy operation.
Was skeptical as a first time buyer but was VERY pleased with the outcome! I found exactly what I was looking for, the product arrived in less then week, and I'm so happy with my purchase. I'll definitely buy from them again!
I love shopping on Tradsey, I get items I might not be able to afford new, gently used and they still have a lot of life left in them for me it's a win win
I discovered this site 3-4 weeks ago and Im in love. If you know what youre buying and size, this is an easy site. I use the app to track my packages thru USPS. I get an email once the order is delivered. I love the 4 day return, because if it doesnt fit, because most high end run in Euro sizes, i can return and find another. Love love love. Authentic
This is the most anti-seller site out there. They encourage returns and although they claim they handle returns they force all returns on to their sellers even past their 4 day return policy. Items come back damaged, with heavy leather scratches on high end items, with missing accessories, original boxes, etc. They know nothing about authenticating luxury items. They have sent 2 items now back saying they could not confirm authenticity, when both items were purchased by me at the store. They hold your money for 21 days and when the money become available to withdraw it takes another 7 days to see your money in your checking account. And they dare to charge 23% now commissions and withdrawal fee. When they reply to your inquiries it's all generic messages without even looking into the issue. Just TERRIBLE!
This is a Ponzi scheme. You arent getting your money because Tradesy doesnt have the money to pay you. Dont listen to their bull%*&* responses about extra security precautions with your ACH transfer! This is a bold faced lie by tradesy. Know this: ACH transfers take a max of three business days. For example, I had $10,000 in my PayPal account from eBay sales. I hit the transfer button and the money was in my bank account the next day. When you hit the ACH transfer button with Tradesy... you think your money is automatically being transferred to your account... wrong! It merely sends notification to a brain-dead Tradesy employee who puts the the notification aside in hopes tradesy can hold and use your funds for a couple weeks (robbing Peter to pay Paul). Pretty soon I imagine there will be no money left if thats not already the case. And whoever responds to this email, DO NOT say this is for security purposes. We are not stupid Tradesy and if you keep using this lame excuse youre going to find yourself in a deeper hole then youve already dug. Im going to the BBB and the California Attorney General about the money you owe me and I will never sell another item on your crooked, corrupt website.
Stick to Ebay or neighborhood sites like Facebook or Neighborhood. I cant get my money for a sale. You can email them and get a cookie-cutter response. I like the easy listing... but not if I cannot get paid.
Dont sell anything on TRADESY they will keep your money over charge you and make fake promises as to when your funds will be released, they do claim its for buyer protection, keep your things its not worth the hassle.
I wish I could hire an attorney myself.
I have a high end designer item that I sold thru tradesy, never got my money, its over 2 weeks still money is not released, I also sold a 50$ item they claimed Ill get the money within 4 days, which I havent, this company should be out of business
I sold a bag a week ago and listing all the description perfectly. The buyer don't want it because she thought the color wasn't the color she thought it could be!? Hello? I write it on the page, did you even look?
Then the website sends me an email said I lie about my listing and there are not likely new... I haven't worn once, it's not likely new, it's new!
Now they are returning the item. I have to say, don't ever sell anything here, NEVER!
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.