TradesyReviews 9,838
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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I ordered a Pink Louis Vuitton wallet. I love it. I got it brand new and I ordered on cyber Monday and got a $200 off it.
The seller was great, the items was as described. I would buy from here again.
I love, love, love my purchase. It was well priced and arrived in just a few days. Great experience!
Absolutely terrible experience. Customer service agents repeatedly stonewalled, even when speaking with supervisors. Placed an order without submitting a discount code and 28 minutes later asked for it to be applied or order to be cancelled and they refused. Unprofessional and poor customer service. Never buying from them again
I was sold an item that was not authentic they did give me my money back but they never apologized and the person that sold me the purse is still selling their stuff on this site they were not penalized or anything and it was so obvious from the minute I saw the purse it was not real. I would never buy anything from this company again what a hassle!
Hi Diana,
I hope this email finds you well! We recently received your review on Site Jabber and wanted to follow up with you directly!
First and foremost, we are so incredibly sorry to hear about the negative experience you've had thus far with your Gucci GG Marmont Top Handle White Leather Cross Body Bag (27732036) order! This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
After review, I can see that you reached out to us to have the item authenticated! I can also see that you have been refunded back to the original payment source as the authenticity of this item couldn't be verified.
I can certainly understand your frustration, especially at a high price point like this. Do know that because of our zero-tolerance policy when it comes to replicas or fakes, our team will always ensure that you get a 100% authentic product, or your money back.
Last - while I do not have any control over the seller's account being removed, I will most certainly reach back out to our Trust and Security team to ensure that they re-evaluate the situation here.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Tradesy is a horrible company! I've sold on many sites but this is the worst! I see that in the last week Tradesy has flooded this site with fraudulent positive reviews! They previously had a 1.2% rating so please disregard these! Tradesy I has very unethical practices and customer services lies to their members! They will suspend your acct when they owe you money, just to avoid paying you. This is due to their company being in financial disaster! They claim to have authenticators but they make many errors and only decide based on them keeping money. They will send an item back and keep the buyers money so the buyer only has site credit. You will never get a refund on Tradesy, only site credit. This company has changed their terms of service without notifying sellers and buyers. The payout timeframe is so horrible, you won't get paid for over 30 days if you do at all! Just stay away and sell on Poshmark or EBay.
Hi Kay,
We're so sorry to hear that you've had a disappointing selling experience with us. Rest assured, all reviews are being provided by real users in real-time.
If you'd like to provide your direct email address or a recent order number we can follow up with you directly to see what we can do to help restore your faith in the Tradesy marketplace.
We've also made recent improvements to our payouts timeline since we know this has been a pain point for some sellers. We look forward to your reply and the opportunity to help resolve things for you.
Recently, Tradesy changed its Return policy for ALL items. In the past, brand new items over a certain dollar amount had a 3-4 day return policy for the customer to return for any reason. Those high-priced items were then returned to Tradesy to repackage and resell and you - as the seller - kept the $$ you were paid (and owed). Recently (likely due to how poorly this site has been performing), the policy changed without informing sellers. Our items can now be returned for any reason, are shipped back to us and BEFORE WE ARE EVEN NOTIFIED, money is debited from our accounts. What a shock that was for a high-priced item I recently sold. It would have been nice to have been informed of this policy before money was deleted from my account.
Horrible customer service. Horrible for sellers. Taking all of my 100+ items down today. It also takes the a full month to pay you after they take an abnormal amount of fees. I won't be relisting until they change their policy back to what it used to be. You can't just allow buyers to return for no reason without informing sellers and think we are going to be okay with it. The ceo and founder needs to take a page from the successes of poshmark!
Hi Jatti,
We're terribly sorry for the disappointing selling experience you've had with us, and want to do anything we can to make it up to you.
Funds that have been deposited into your bank account shouldn't be taken back unless there are authenticity concerns. If possible, please reply to this email with the order number for this sale and we'll investigate thoroughly to see what our options for a resolution may be.
We've also made recent improvements to our payouts timeline since we know this has been a pain point for some sellers. We look forward to your reply and the opportunity to help resolve things for you.
Worst company, I didn't get my item but they are not refunding me. Stating that the package is still on its way. It's been a month.
Hi Catherine,
We're so incredibly sorry to hear about the negative experience you've had with your Burberry Coat (26852345) order! This is far from the experience we want our Tradesy family to have, and apologize for the inconvenience.
As of lately, we've been experiencing a few issues with delayed parcels that are being sent via USPS. However, I can completely understand your frustration, especially after being patient for over a month after placing the order.
I can see that as of recently, we were able to actually get you refunded for this order per the items' stalled tracking number. While we acknowledge that this may not have been the best experience, we hope that the resolution provided will help restore a bit of your faith in Tradesy.
In addition, I went ahead and issued you $25 in site credit for the trouble. This amount never expires and will automatically apply to your next order.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
This app one of the worst apps for sellers, they will return items without even notifying the seller their is a case open for return, I had two experience with them when the buyers return items with no legitimate reasons
My both return items were new no damages.
On the top of that they will hold your money for 21 DAYS for the fund to come in from each sale and then you will have to Wait again to get pay by PayPal for more FEES.
This is RIDICULOUS!
I Am no longer selling on this app.
Hi Sara,
We're so incredibly sorry to hear about the negative experience you've had with us on Tradesy! This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for any inconvenience.
As a seller myself, I certainly understand your concerns both regarding our return policy, as well as our payout timeframe. We receive this feedback from our sellers frequently - and do know that our Member Care team here is working diligently to advocate for our sellers, and to send the feedback we receive over to the teams who can implement change.
Regarding returns, do know that Tradesy inspects every returned item for your protection and to ensure that the item is in the same condition as when it was sold and to prevent any type of fraudulent behavior. If for example, you sold a red shirt and a blue shirt was returned by the buyer the item would be sent back to the buyer and your funds would be released. If at any point you receive an item back that is in a different condition, please do not hesitate to let us know!
Regarding our payouts, I agree that 21-days is a bit extensive. However, do note that this is the maximum timeframe! Most times (if there are no return requests from the buyer), seller earnings are released within 7-14 days from the delivery date! Additionally, we've recently updated our payout timeframe from 7 business days to 5 days.
While these changes are minor, we hope that we'll be able to bring more features to our platform that will be a bit more accommodating to our sellers.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Item: Gucci Dionysus Shoulder Angry Cat Ebony Canvas / Blue Suede Gg Supreme Cross Body Bag (*******).
I brought a hand bag from Tradesy last November 2019, it supposed to arrive in few days but I never receive my package. The $2371. 37 Gucci bag.
When I purchased this hand bag Tradesy suggested me to go through Myus(Parcel Carriers)as the 3rd party deliver company. However; there was an misunderstanding going on that caused the delay of the bag delivery. I kept contacting Tradesy to solve the problem and guide Myus to deliver the bag, but tradesy said since they had delivered the product to Myus so it is not their business. But it was Tradesy who put the link of Myus on their web site only, how could they be so irresponsible.
Myus on the other hand Is charging me 125USD storage fees. I tried to follow up but the last words Myus said was that they had discard the bag.
Since than it had been a nightmare.
I called all the authorities to negotiate with Tradesy and Myus, but there's nothing they can do. There are no regulations for such madnesses conduct.
Now, I gave my warning ！ do not purchase any thing from this irresponsible company.
I have sold a few items on Tradesy. In addition to the high commission they charge the payout is exceptionally slow and if you do not use the proceeds from the sale on their site they charge an additional fee to receive a payout. It takes weeks to receive your funds from them. An item was sold on 9/9 and according to their system I will not receive a payout until 10/13.
Their fees are outrageous - 22% selling fees and not only that you have to wait up to 30 days to have the money released so you can withdraw it into your checking (so you think) but then once you withdraw it, it takes another 10 days for it to get posted into your checking account - that is absolutely ridiculous and a terrible way to run a business - I will never do business on this horrible site ever again and you all should stay away as well - can't understand how they are still in business!
I purchased 4 pairs of 105 YSL tribute shoes 3 of them fake exactly as described with the 6 inch heel. One of them was sent to me as the wrong shoe wrong height the seller sent me the 4 inch height the 74 style. I contacted Tradesy with photos measurements and everything to prove that I clearly was tricked and spent 700 USD on shoes that were not sent to me. Also to add the shoes on the advertisement were the ones I thought I was getting and clearly didn't get. Monica and this site clearly don't care about customer service or the customers at all. I spent over 3 k on this purchase to be told that they would give me a $50 credit which I find hilarious. For this reason I will never shop with them again, DO NOT SHOP HERE
I found a pair of shoes I loved that happened to be discontinued. I looked everywhere on eBay, Poshmark and then finally just Google for my size. I found it on Tradesy. I purchased the shoes and several days went by and I heard nothing. Then I get an email that my purchase was canceled because the seller "no longer has the shoes." WHAT?!?!? I tried to request more information about how this happened and no one ever replied to me. I also haven't received my refund yet either. Do yourself a favor... do NOT buy anything from Tradesy! It's AWFUL! You also can't rate a seller for a negative experience so there's no reason for them not to do it again. Just DON'T!
SELLERS you will get SCREWED out of your money on TRADESY, one way or another... OR ANOTHER. Or another... I've been there for years, but ENOUGH IS ENOUGH! And then wait 3 - 4 weeks for your $, fool!
Will post lots of new info very soon when I have time.
Do NOT buy a bag or anything for that matter from here. They do not ship within 72 hours as claimed and they DO NOT VERIFY AUTHENTICITY. In Fact they never send you the items you pay for. And if they do, IT IS NOT IN THE CONDITION PROMISED OR TIME FRAME. THEY GIVE THE SELLER AS MUCH TIME AS THEY WANT do not let them fool you. THIS SITE IS A SCAM They will not give you your money back either. You will have to file through your bank and call them out as fraudsters if you want something to be done! DO NOT LET THEM SCAM YOU TOO!
I paid for a bag and was awaiting the seller's response. 2 days with no response I sent her a message to kindly confirm. Her response was "confirm what?" I was in awe as my credit card had already been charged. I quickly reached out to *******@tradesy.com, Tradesy's "customer service" ( I use the term loosely) who apologized but told me there was nothing they could do until the seller responded to them saying it was ok to refund my money? Again, I'm in awe! I forwarded the message from the seller as proof and still they refuse to help me, the customer! At the moment I'm out $500 and the seller is sitting pretty along with Tradesy who got their cut! What a racket! They claim to have priority of your safety and protection. That's what they want you think. Protect YOURSELF and stay away from this website!
BUYER BEWARE... I purchased 5 pairs of shoes from Tradesy and I of them! The first pair which are Calvin Klein has this sticky substance all over the inside of both shoes and I'm afraid to stick my feet in them ever again. The next three pairs are so scuffed up that they are not wearable. The last pair is a pair of boots... they are the worst! I tried the boot on and when I removed my foot it was covered with the black lining of the boot. So, they can not be worn!
I PURCHASED A LV BAG WHICH THE SELLER DESCRIBED AS 12 " IN LENGTH. WHEN I RECEIVED IT, I NOTICED IT LOOKED BIGGER THAN THAT SO I MEASURED IT AND IT WAS ACTUALLY MORE LIKE 14". I THOUGHT THAT I WOULD CARRY IR FOR A FEW DAYS TO SEE IF I COULD GET USED TO THE SIZE BUT I COULDN'T. WHEN I TRIED TO RETURN IT & GET A REFUND THEY SAID IT HAD BEEN OVER 4 DAYS (THEIR POLICY FOR RETURNS, WHICH IS A RIDICULOUS SHORT TIME). I TOLD THEM THE SELLER WAS DECEPTIVE ABOUT THE SIZE & FELT I SHOULD BE ABLE TO RETURN BECAUSE OF THAT. BUT THEY SAID NO.
THIS WAS MY FIRST & LAST TIME TO USE THEM.
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gus,
Gosh, we're so incredibly sorry for the negative experience you've had on Tradesy. This is far from the experience we want our guests to have, and extend our sincerest apologies for the inconvenience here.
I can completely empathize with your frustration; I oftentimes forget to include promo codes when I shop and it is certainly infuriating when they're not able to apply it towards my order.
Regardless, this certainly does not take away from the experience you've had with us thus far. For the trouble, I went ahead and issued you $75 in Tradesy site credit. This amount never expires and will automatically apply to your next order. While this may not have been the greatest first impression, we hope that you'll give us another try soon.
If there is anything I can do to make your next experience better, please do not hesitate to reach out to us!