TradesyReviews 9,838
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Received this Item. It's not packed well and box was barely holding on. My husband was able to touch up two spots on the handbag.
It was not professionally packed
Good so far, but where's my $50 first time discount.
Good so far, but where's my $50 first time discount.
Buyer was super friendly and shipping came on time. The item is beautiful I am in love thank you!
This handbag is Ahhmazing. It is so beautifully made. It was just as described and better than the picture. The alligator skin color is phenomenal.
I received the incorrect item, but the seller was very apologetic during the entire process and wants to make sure I get the item I actually purchased. Tradesy has also been extremely helpful with regards to helping me send back the incorrect item, with no issues, and getting the correct item repurchased and sent to me. Definitely would order again, from the seller and Tradesy. Mistakes do happen, but I am grateful that everyone is working together to correct this.
Enjoyed my shopping experience on Tradesy! Great filters to help towards an easy purchase!
Enjoyed my shopping experience on Tradesy! Great filters to help towards an easy purchase!
I found these Givenchy boots on Tradesy where I could not find them any where else in my size.
They were is great condition when they arrived and were as described on the Tradesy website.
I was very impressed with how smoothly and efficiently my purchase was with Tradesy.
Item was new in the box as described. Nicely packaged.
I absolutely adored my seller, she was very responsive and trustworthy and she kept in touch giving me constant updates and I received my item within a couple of days
Thank you much
First time buyer and I'm pleased with my purchase. It was a good experience. Everything matches with the description.
It was easy to use Tradesy and I the dress was great.
Great experience with tradesy but returned item. Waiting to hear back from Tradesy for store credit.
Originally I had an issue with earrings but Carolyn was very attentive and resolved the issue very quickly. Overall good comunicación, great customer service and amazing earrings. Would definitely buy from her again.
Do not shop here! My first experience, was my worst experience. Seller susandearsusan "catfished" me! See below! Straight up FRAUD! Wrote a bad review on website, was not posted.
Hi Sharon,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
After reviewing the case, we're so incredibly sorry to hear that your seller for your order sent you the incorrect item. By no means do we take these cases lightly, and will be sure to accommodate you with this refund as soon as the item is delivered to our facility.
From this point, we can see that you've shipped the item back to us. We will be sure to keep you updated via email once your return and refund has been processed. Additionally, do know that we went ahead and issued you $25 in Tradesy site credit for the inconvenience. This amount never expires and will automatically apply towards your next order with us. We hope this restores a bit of your faith in Tradesy!
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I am happy with the experience and the seller I made a purchase from
Pretty good, would be better to indicate the mark on the bag in addition to mentioning it in the description
Pretty good, would be better to indicate the mark on the bag in addition to mentioning it in the description
I was very impressed with the overall quality of the product because I knew it wasn't brand new, but it's in perfect condition. Fast shipping and delivery as well!
Advertised with dust bag box came just in Us Mail Box with some bubble
Wrap. I was very disappointed with presentation as this was a gift. I will go back to The Real Real.
I would like the seller to send me the dust bag and box that is in the picture of item.
Hi Jennifer,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our guests to have, and extend our sincerest apologies for the inconvenience here.
Regarding your recent order, we're sorry to hear that your order was missing a dust bag and the box. We encourage our sellers to be as transparent and honest when it comes to their listings, including clarifying what components come with the item itself. In the future, we kindly encourage you to send a message to the seller prior to placing your order if you have any questions regarding what the item comes with.
Regardless, this does not take away from your experience, and we apologize for any trouble this may have caused. Do know that I went ahead and issued you $30 to your Tradesy account. This amount never expires and will automatically apply to your next order. We hope this restores a bit of your faith in us.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I have received the Tory Burch gold bracelet that I purchased, but I think this bracelet may be rose gold rather than the yellow gold that I was expecting. Both were available on Tradesy, but of the three identical bracelets, one was listed as rose gold and the other two as gold. I purchased one of the golds. It's a gift for my daughter so I will let her decide whether to return or not.
Hi Valerie,
We recently received your feedback and wanted to follow up with you! We're sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
After reviewing your order, we're are so sorry to hear about the potential discrepancy. Do know that should your daughter decide to return the item, buyers have 4-days from the delivery date to request a return for any reason.
Additionally, you're always welcome to call us at 844-988-7233 anytime Monday-Friday from 8AM-1PM PST if you require any assistance.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sharon,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
We encourage our sellers to put as much care into packaging their sold items, so we're very sorry to hear about the trouble regarding the packaging for this order. Regardless, we're happy to hear that you were able to touch up a couple of spots on your item.
For the inconvenience, I went ahead and issued you $30 to your Tradesy account in site credit. This amount never expires and will automatically apply towards your next order with us. We hope this restores a bit of your faith in Tradesy.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!