TradesyReviews 9,838

Hi Irene,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.

Regarding your Koral Pump Mesh Sweatshirt Activewear Size 4 (S) (28188711) order, we're sorry to hear about the trouble here! We encourage all of our sellers to be as honest and forthcoming in their description of the condition of the items they are selling, so we certainly apologize if the item received was different than the listing!

Do know that we went ahead and processed a full refund for this order as a one-time courtesy, and your refund will head back to the original form of payment within 3-5 business days. We hope this restores a bit of your faith in Tradesy, and that you'll give us a try again really soon.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Hi Carly,

We recently received your feedback and wanted to follow up with you!

First and foremost, we appreciate you taking the time to leave us your review! Do know that the reviews you see are not written by anyone who works for Tradesy. These reviews are actually sent in from real buyers (and our sellers), nationwide. I can assure you that we would never write reviews for ourselves.

If there’s anything further you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

To us, your feedback is everything. We'd love to hear from you!

Hi Heidi,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our sellers to have and apologize for any inconvenience this has caused you.

Regarding your Burberry Tote (27889293) order, it sounds like you may have a potential misrepresentation case. I can confirm that we do give our buyers 4-days from the delivery date to request a return for any reason. However, the refund method depends on the reason why you are returning. While our team generally issues refunds in Tradesy site credit for fit/style returns, do know that we offer full refunds in cases where our team agrees that the item is misrepresented.

Last - since we have a zero-tolerance policy when it comes to inauthentic items or replicas, feel free to let us know at any point if you'd like to have your item authenticated. If the item is found to be inauthentic, our team will provide you with a full refund back to the original form of payment.

Again, we cannot apologize enough for the inconvenience here. If at any point you'd like to discuss this further, please feel free to give our team a call at 844-988-7233 anytime Monday-Friday from 8AM-1PM PST and any of our specialists would be happy to assist further. Otherwise, you can reach us at team@tradesy.com.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Hi Jake,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had on Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.

Regarding your Burberry Bucket Bag Ashby Canvas Tan Satchel (26219032) order, we're certainly sorry to hear about the item arriving misrepresented.

Tradesy is a peer to peer marketplace unlike a retail store, which means we have to have a strict return policy. When an item is delivered, you have the option to request a return for any reason within 4 days of the delivery date.

Since the item shows that the item was delivered on 12/19, we are, unfortunately, past the 4-day timeframe outlined in our return policy. While we understand the inconvenience - unfortunately, our options are very limited. That said, we do have an option to re-list your purchase and earn cash for the sale.

If you decide to relist the item (through your purchases page), please let us know by replying here. I would be more than happy to offer you a lowered commission rate of 14.8% (in comparison to our standard 19.8% rate) as a courtesy, given the inconvenience.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!