TradesyReviews 9,838
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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Great help as usual
Helped me with my return order
Reached out to the seller to appease her
Very good, the seller was very timely with her product
Excellent purchase and delivery. Would purchase again.
I love shopping on Tradesy. The only problem I've had is a part of the order doesn't get verified or I get to day 10 with no shipping information which is very frustrating if I need the item by a specific time and I then have to cancel the item. So all in all, I simply wish the sellers were more responsible in removing things that were no longer available, checking their email, and/or getting to the post office within 10 days.
Kind regards,
Holly
I honestly can't believe I got that belt bag for a reasonable price. Thank you!
Beautiful McQueen bag. Accurate listing. Great service from the seller. Overall, great experience!
I received my item brand new just as described and great service.
I bought a checkbook wallet that came to me not as shown or described, it crumbled in the corners when I first opened the wallet to examine it. This site made it extremely difficult to make a return, I had to explain why I was returning and then they let you know if your return met there approval.
I will never buy from Tradsey again!
I am very happy with the purchased item, Tradesy team made sure the item it's authentic before it's Shipped,
I had a good experience with this transaction. I hope to I will enjoy my Prada purse for along time!
I did not receive my purchase. I notified Tradesy and waiting to hear back on next steps.
Hi Gretchen,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
After review, I can see that you were in contact with our team recently, and we have reached out to your seller to get started on that missing package claim! Since then, we have not heard back, so we went ahead and reached out once more in hopes that your seller will confirm that a claim has been initialized.
We will be sure to monitor this closely and follow up with you as soon as we've heard back. If you have any pressing questions or concerns, feel free to contact us anytime at 844-988-7233, Monday-Friday from 8AM-1PM PST, and any of our specialists would be happy to assist further.
As a first time buyer, I was hesitant. I relied heavily on the seller's description and picture of the leather jacket. I was pleasantly surprised. I would dare to say the jacket is off the rack new! Very happy with my purchase!
My purchase arrived in excellent condition, but it took 2 weeks to delivered my item.
Not happy with return policy. Tried to return item within in ten minutes of delivery, but was unable too, would not send me a return slip,
Hi Elizabeth,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience.
After review, I can see that you've submitted a return for your Brahmin Wallet (28508067) order. We're so sorry to hear that the item didn't work out! I can see that you were in contact with our team regarding returning this item - however, we have not yet received photos from you as of yet.
We ask all of our buyers who are returning items to provided images regardless of the return reason prior to issuing a return label. This is important because we need to establish the condition of the item prior to returning it. That way if it is damaged during shipment or if the seller claims it has additional wear we’ll know it happened in transit instead of while in your possession.
From this point, we kindly encourage you to provide the photos at your earliest convenience so we can assist further! If you require any assistance, you're more than welcome to give us a call at 844-988-7233, Monday-Friday from 8AM-1PM PST and any of our specialists would be happy to assist you further.
Again, we're so sorry for the inconvenience here. We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I knew what I was getting been eyeing it at the outlet for some time now.
Fast shipment, no hassle transaction. Happy with my purchase.
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Francine,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Regarding your Gucci Checkbook Wallet (28088310) order, we're terribly sorry to hear that the item did not work out! Additionally, we're sorry to hear that your experience returning was not the greatest!
To further clarify, we actually ask all of our buyers who are returning items to provided images regardless of the return reason. This is important because we need to establish the condition of the item prior to returning it. That way if it is damaged during shipment or if the seller claims it has additional wear we’ll know it happened in transit instead of while in your possession. We just want to make sure that you're protected in the not-so-likely event that the parcel/item is damaged.
I went ahead and issued you $30 in Tradesy site credit for the inconvenience here. This amount never expires, and will automatically apply towards your next order with us. We truly hope this restores just a bit of your faith in Tradesy.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!