TradesyReviews 9,838
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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The item is beautiful. Thanks for the quick delivery!
I always have a great experience shopping on Tradesy and the staff is one of the best in the world! But my experience with this seller was just okay. I tried to ask the seller few questions before I purchased and they never responded. I'm a seller myself and no matter what I always respond back to all inquiries as soon as I receive them. I don't understand why some sellers don't answer potential buyers questions it only takes no more than 5 minutes of their time and would most likely increase their chances of selling their merchandise. So my experience with this seller was whatever but Tradesy I always give 5 stars!
Awesome very helpful seller and very nice. I'd buy again on the future
Bag is beautiful! Love it! Seller shipped immediately and bag was as described.
Just what I wanted, fast delivery, just as described, excellent.
Seller was great about keeping me informed via Tradesy. Received my item super quickly thanks to the seller getting it sent out right away.
Good find and good price from this seller! They are all kind and send out items quickly
Love the glasses! They were exactly as described, in pristine shape.
I'll be referring to these sneakers as my bonus sneakers as they're not done something I would have ordinarily purchased but on Tradesy they were priced right & available.
Very easy to purchase- ysl crossbody was sold out everywhere I looked. Ver happy to find it on Tradesy
Good experience. Love my necklace. I'd use Tradesy again
Easy order and status was provided. Will use this app again
Although I've had much success with Tradesy this particular vendor was not forthcoming in providing a tracking number. Although I requested the tracking number it was delayed and after the 4th time the tracking number appeared mysteriously in the messages as if it was provided initially and it was not. I'd sent vendor screenshots showing the messages and no tracking number was present. The purchase page showed nothing more than the vendor first action and no action to generate a tracking number. Again, I'd never experienced that type of situation before and couldn't understand why the vendor didn't want to update & provide a tracking number as soon as it was generated. I wasn't pleased and requested Tradesy to intervene and they did. Thereafter, promptly my order was processed without further delay. Certainly I have ordered from another vendor since this specific transaction and the tracking number was provided promptly as I have experienced for years and has been accustomed to receiving promptly.
Hi Aretha,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy! This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Regarding your Monogram Louis Vuitton Agenda Organizer Mm (28228813) order, we're sorry if the item came a bit later than expected. I can see that your order was actually purchased on 1/30, and the item was delivered to your address on 2/4. It looks like the seller was able to ship your item out within our standard, 10-day timeframe outlined in our policy.
Do know that we give sellers a maximum period of 10 days to ship before we can step in and cancel. We send them an automatic reminder every day, that way, we ensure that our buyers receive their products in a timely manner.
If at any point in the future you require assistance or need an update on your order, you are always welcome to contact us directly. Our phone number is 844-988-7233, and our phone lines are open Monday-Friday from 8AM-1PM PST. That way, our team can try and get in touch with the seller on your behalf for an update.
We truly hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I ordered on Jan 9 and got my item on Feb 9. There was a significant delay because the seller didn't receive the shipping kit. I think it would be easier if sellers could print a shipping label and take care of it themselves, as I'm not even sure what the kit is. My item arrived in a bag wrapped in tissue paper and a rubber band.
Hi Sarah,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
After reviewing your order, we're so sorry to hear that there was a delay in shipping due to our shipping kits! We provide our sellers with this kit option in cases where they would like our shipping/packing materials to send their items out, though, we have noticed that it has been a bit delayed as of recently. Please know that we certainly do advise and offer our sellers prepaid shipping labels if they're looking to ship it out sooner than later; we always try our best to help the seller as much as we can to ensure that our buyers receive their items as soon as possible.
Regardless, we apologize for the inconvenience this delay has caused, and we're glad to hear that you are enjoying your new shoes! I went ahead and issued $25 in Tradesy site credit. This amount never expires and will automatically apply towards your next order with us. We hope this restores just a bit of your faith in Tradesy!
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rhonda,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy! This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
After review, we're so sorry to hear about the trouble regarding your David Yurman Silver Sterling 18k Yellow Gold Dy Logo Drop Earrings (26650590) order, as well as your concerns regarding the items' authenticity! Please know that since we have a zero-tolerance policy when it comes to replicas or fakes, we'll be sure to provide you with a full refund in the not so likely case that your item is found to be inauthentic.
From this point, we can see that you've started on that authenticity claim, so we'll be sure to follow up with you with the next steps as soon as we can.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!