TradesyReviews 9,838
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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I ordered a David Yurman bracelet and gave it to my daughter. She loved it.
Order arrived in a timely manner and was packaged really well.
Love the color and size. It's like a brand new bag. Could not touch it new for what I paid including shipping. Seller was great to work with too.
My package came quickly and more beautiful than the picture!
Good experience. Seller communicates when she plans and when she ships item
The delivery was quick and the item was packed well. However, the necklace I ordered was advertised as "gold" but it's actually rose gold. This makes a big difference to me. The necklace is still very pretty but not as advertised. If I knew it was rose gold I would not have ordered it.
The bag was in perfect condition and the colors looked even better in person. Purchased the bag for a great deal.
Both items ordered were received with in 2 days. Great shipping/ great customer service.
Item was exactly what I thought and the process was super fast. Very happy
Thank you for following and making sure the package is delivered. I really didn't expect that type of customer service commitment from Tradesy. Thank you and God bless you!
Hi Annie,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Regarding your Valentino Gold Pumps Size US 7 Regular (M, B) (24705677) order, we're so sorry to hear about the trouble regarding the box it arrived in, as well as the condition of the item! If you believe the item is misrepresented, we kindly encourage you to request a misrepresentation claim within 4-days of delivery. You can do so by accessing your purchases page and clicking the 'Request Return' button on the order and filling out the information requested. If our team agrees that the item was misrepresented, we will typically issue a full refund back to the original form of payment.
If you require any assistance with this return, feel free to give us a call anytime at 844-988-7233, Monday-Friday from 8AM-1PM PST and any of our specialists would be more than happy to walk through the process with you. Otherwise, you can write in at team@tradesy.com and we'll be sure to respond as soon as we can.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I love the dress it is exactly as it looks in the picture. The only thing is the color… It looks navy blue, but it has a purple cast. Would've preferred navy no purple.
Thank you for your excellent customer service, answering my questions quickly, speedy delivery and my beautiful shoes!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Samantha,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
After review, we're sorry to hear about your Necklace (25745635) order arriving misrepresented! While this item is a final sale item, we kindly encourage you to contact us at your earliest convenience. In cases where a final sale item is found to be misrepresented, we can reach out to our returns team to see if they are willing to accept the return for a full refund.
Feel free to give us a call at 844-988-7233, Monday-Friday from 8AM-1PM PST and any of our specialists would be happy to help. Otherwise, you can write in at team@tradesy.com and we'll be sure to respond as soon as we can.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!