TradeMe NZ

I bought a few things off this site, not many though. I've seen a lot of people who had bad experiences from this because they didn't buy responsibly, but just make sure the seller you're buying from has a good reputation. The purchases I made took a long time to arrive but were exactly what I asked for at a fairly low price. However I have had no experience on selling.

I had a solid case against these buyer that put unfair feedback on my page. I even quoted from the Consumer Guarantees Act to prove that I have met up to my obligations. I was bitterly disappointed that the customer support team did not even bother to read the points but asserted that the buyer was right. This despite my clearly pointing out the buyer did not provide evidence, but word-of-mouth claims that the item I sold was faulty. Very sad. My rating is still over 99% though.

TradeMe used to be a trusted kiwi site - but over the years it has just become a money making corp. Ok - they are there to make a profit - but it should not be at the expense of its own loyal customers with no protection at all. I even reported fake merchandise to them - they didnt care less. So... anything to make a quick buck for them. Over the years I have brought 100 items via TradeMe - with 4 issues. I have brought 2,000 via ebay - zero issues. That says it all.

Usually had good experiences with trade me with sales and purchases going through just fine. Customer service can be a bit of a pain so you really have to do everything yourself, choice can be a littlie limited as well.

There are too many options that don't seem relevant to a query when I need help. I still haven't heard from the Disputes team for a month now. The cutomer service (or lack thereof) is very disappointing.

Harassing me to pay for the wrong payment. Contacted Corey TradeMe Property and related department multiple times. But they didn't solve it but threaten us.

TradeMe is an excellent service that serves a very useful purpose (not for long though with other sites and social media quickly taking over) however their customer service is absolutely terrible.

Every single employee is useless, and they don't seem to give a $#*! about replying to emails and inquiries - makes sense since they outsource all their business; way to support the NZ economy guys well done. Customer service is non existent with this bunch of idiots and I'm glad their business is failing and people are starting to realise there are better options out there that often will get you a better price and an easier sale for your item.

Have used TradeMe for years now and the service and fees are a disgrace to say the least! Fees are ridiculous, so many limitations and poor customer service - cost $1.99 plus GST to phone call them and service which is free from most businesses. TradeMe is no longer "A place where Kiwis buy and sell" it's full of overseas junk. Your better of using Facebook marketplace which is completely free, way easier to sell on and has way less limitations - you can list phone numbers, websites and message people without being charged.

Trade me is ebay wannabe but has no consumer protection
I purchased a pump that the seller said was working and holding pressure this
Was a complete lie but trade me did nothing as the seller sells multiple items every week with them but seller says he isn't trade?
Trademe you only copied the basic structure of ebay! They have the protection in place to protect purchaser and seller using paypal (which is owned by ebay and used in virtually every country in the world) what protection do you provide? Apart from being able to recover your fees?

Very poor customer protection. I bought the computer as in good working condition, however the computer was faulty. I paid through the ping system, which guarantees the protection of buyers. I opened a dispute last November and the issue is still unresolved. Customer service first promised to deal with it, then said we should wait, and now they have stopped responding to my emails at all. I intend to discuss this issue in the media

I live in a small rural town, and TradeMe has provided me with a convenient way to buy everything available to a big city resident from buttons to iPhones, wigs to weedkiller, without any problems. I only buy from traders with high ratings from lots of previous trades and always get great service from these traders. TradeMe's system of showing ratings of the trustworthiness of other traders stops any cheating.

A scammer got my Trademe details once and started to use my account to sell fake goods, but TradeMe's fraud team stopped it immediately.

I think the one star comments on here are all by one grouchy person who failed to follow the above precautions, and is posting the same complaint under several aliases. I have never heard anyone making these complaints. I think most people find TM pretty reliable and convenient.

First time I ever bought from trade me and *******@hotmail.com
AND LAST!
Keep away!
It was clearly sellers fault & items arrived smashed!, because of the negligence of the seller, not the post office, never the less I never got my money back after numerous letters but asked to fill different government forms to complain to government bodies! Shame on you "trade in"! You should be the one who should do that &pay me back in first instance!