TradeMe NZ

I have been mainly selling on Trademe since October 2008 and have been very pleased with our business relationship. Their security system is very good, their charges are reasonable. Their listing format and options are easy to follow as is the sales page lay out. Of late I have found their freight sections a bit messy, hard to follow and would be confusing for a novice trader. I have sold close to a thousand items and bought about six items through this sight, I only deal with authenticated traders, check their feedback rating when buying, have black listed about five traders for unreasonable attitude and always stand by my product. I have been scammed once and Trademe gave me good support and actually reimbursed my losses from their own funds. All in all a very good and happy nine year relationship.

When you buy something and the seller takes your money and you dont get goods or hear from them, dont expect help from trademe, they give you computer questions to answer and goes around in circles and goes no where.
Tells you to fill in forms, WHERE,? Theres none
For two days ive tried to get hold of trademe,, NO GO,, STILL CAN NOT GET HELP
Totaly useless
I got ripped of for $100 by Gee Yohaz
Another thief laughing at the system

TradeMe used to be a trusted kiwi site - but over the years it has just become a money making corp. Ok - they are there to make a profit - but it should not be at the expense of its own loyal customers with no protection at all. I even reported fake merchandise to them - they didnt care less. So... anything to make a quick buck for them. Over the years I have brought 100 items via TradeMe - with 4 issues. I have brought 2,000 via ebay - zero issues. That says it all.

I love buying and selling from Trademe website. Even though the website itself is very poorly designed at least it's working.
I hate to deal with Trademe customer support staffs. Extremely RUDE, IGNORANT AND MEAN.
Hope you never need to contact them, or trust me, you will face accusations from them, they can't read, don't listen to what happened. Most of the time told me off to contact buyer/seller myself. Useless people hired.

It's really hard to get hold of Trademe customer supports if anything happened.
Found out some MYproducts issues, whenever there was an issue, Trademe team may reset/restore the Myproducts data to some days before Issue happened. The thing is, they restore some deleted or deactivated listings which caused lots of confusion and issues. Like those out of stock products had been auto relisted.
Contacted Trademe so many times for the issue. Sent screen shots and photos as proof. These people lies hard said no, nothing wrong with it, yourself relisted those out of stock listings blah blah. Extremely unprofessional and mean staffs, horrible services,

Don't use this platform as it is very unhelpful. They will accept your payment and told you the seller had been instructed to ship the goods. The next moment they would tell you they hold on the money until a PING verification code had been received. As the seller had not received the money, the seller would not send the goods. When this happened, they would never answer your emails. You will be so helpless because they don't give their phone contact. This happened to me. They have held on my money one weeks already and I still have not received the goods. Neither my bank nor I know what the PING verification code was. Like Lazada of Shopee, they should protect the sellers and buyers, not just to hold the money on for a verification code but as a stakeholder. They have no right to hold it unless the sellers agree because ithe money is for the sellers. When the buyers have received the goods in good state and condition, they should within three days thereof release the money to sellers. If there is an issue raised within these three days they should solve it for them. Trade is just useless platform not helping the buyers and buyers when there is sn issue.

Trade me is a New Zealand website designed for selling and buying things. There is only a very small fee for selling things however it is worth it as this website is really great. Me and my family have sold and bought many things from this website and were very happy with it. Trade me has a system where you can see what others have said about some of the sellers and what they rate them so you can decide whether you want to trade with them.

Trade me closed my account and sent me a email stating that i had multiple email addresses linked to trade me that had made purchases but had never fully gone through with sale. Which was a load of crap i have only ever had one account. They then took my funds that was on my trade me account and refuse to refund and not to mention they had stop my auction and claimed against me for it im so mad and angry with them i have emailed and emailed and they have failed to answer me. I have only brought 4 things from trade me and all 4 were full no hassle trades what can i do next? To make matters worse meant to be a new zealand page and have no free 0800 line for customers absolutely ridiculous. Im so disgusted!

This is the worst shopping site I ever used. People try to charge retail prices for damaged 2nd hand junk. It is impossible to find anything because of 100s of auctions for the same $1 shop products on sale for $$$ more than they cost in a shop or on ebay. Shipping is expensive, I can get free shipping on the same products shipped internationally from ebay but have to pay $6-7 for delivery within Auckland. Their customer service is terrible. And it's not related to shopping but the message board attached to their site is truly disgusting. If you're a racist looking for a place to slander Maori and Muslims you will like this site but if you want to buy anything avoid it!

Worst online trading platform, Phone app is the worst. It does not show any trackings of my order, only available from desktop computer. You should consider that many people use their phone for convenience reasons, they would not check back desktop computer everyday for a tracking number.
Customer support staffs are the worst. Useless, rude and most of the time, you only receive copy and paste reply, they dont bother to read what you actually asked them. Easy money, NOOOOOOOOOOOT.

I do not know how they can call themselves an Auction site.
Was the winning bidder on a printer, unfortunately never met the reserve... if i was using Ebay (A Proper Site) i would have sent them an Email asking the reserve, so i could agree and purchase the item (To do this in tradme i would have to deposit money). If this wasn't bad enough they only give the option to open the auction to every member (What was the point of me bidding in the first place should have just waited)... Its a poor mans Ebay, best stay clear.

Very Disapointing, had an issue with listing;
- sent several request to them, support team, no answer
- left me in the deep end
- had 2 listings, only wanted 1, same product
- charged for 2, wanted credit and help to get sorted
- lack of response is poor
- they don't care
- happy to take my money
- unfortunately have a lot of confused buyers, due to double listings
Wish there was somewhere else to advertise with
- Disgusting service

The worst customer service i have probably ever experienced in my life! Deleted my account and all 30 of my auctions in which i had spent hours upon hours creating! There was also a bunch of sales id made that the success fee had been processed for that i couldnt follow through with as they had deleted my aco$#*!.

They claim my account was deleted because i was operating 2 aco$#*!s at once which was a violation of their rules. But this old account was one that i had completely forgotten about and no longer used. Instead of emailing me and asking which account i wanted to continue to use in future these absolute numptys delete the once i had put hours of work into! They are so lucky their is no other main websites in NZ for trading on or they would have no business at all! $#*!ing $#*!s!