Robin H.

Don't use this platform as it is very unhelpful. They will accept your payment and told you the seller had been instructed to ship the goods. The next moment they would tell you they hold on the money until a PING verification code had been received. As the seller had not received the money, the seller would not send the goods. When this happened, they would never answer your emails. You will be so helpless because they don't give their phone contact. This happened to me. They have held on my money one weeks already and I still have not received the goods. Neither my bank nor I know what the PING verification code was. Like Lazada of Shopee, they should protect the sellers and buyers, not just to hold the money on for a verification code but as a stakeholder. They have no right to hold it unless the sellers agree because ithe money is for the sellers. When the buyers have received the goods in good state and condition, they should within three days thereof release the money to sellers. If there is an issue raised within these three days they should solve it for them. Trade is just useless platform not helping the buyers and buyers when there is sn issue.

I had bought a lot of goods through Lazada. How Lazada deals with return of goods was not tested until lately I refused to accept a few items at door step. The rejected items were returned to sellers. One seller disputed my return for refund. His reason is the returned items were damaged. I did exactly what Lazada had told buyers that is "if you do not want the order, reject the items at the door step. Items will be brought back and you will receive a full refund". The buyers should not be responsible for thd safety of the returned items during transit as it is not their responsibility. After rejecting the items, the buyers are helpless until the returned items have received by the sellers. Only then the buyers can submit a Form to claim refund. But the tricky Form contains few preset reasons for return for buyers to choose. Buyers have to choose one otherwise the Form can't be submitted. Buyers can't have a reason of their own. There is no reason like Change of mind or don't want the items". To submit the Form, the buyers must accept one of the preset answers none of which is the answer that you may want. Then the buyers will have to take an answer just for the sale of submitting the Form. Then you are tricked and lose your claim for refund because you don't have evidence to support the fictitious answer you chose from the preset reasons. So virtually the buyers can't return purchased items for refund though Lazada advertised a 14 days return for full refund. In fact buyers can sue Lazada for breach of contract. But who will spend few thousands ringgit to engage a lawyer to fight a case of few hundred dollars. So only buy from Lazada if you have made up your mind. Don't be induced by its 14 days return gimmick.