TradeMe NZReviews 100

The sooner Trade Me Looks at its reviews and changes its business practices the better for everyone. It has rapidly gone downhill since it was sold. No phone contact and they hide behind this, no way to challenge them, and higher fees. They take no responsibility for trades that go wrong and suspend honest accounts with no explanation. A disgraceful NZ business that should be looked into by our government.

T/M suspended my husband and my accounts for no logical reason. We are in our 80's and trying to declutter. Unethical, rude, bullying contacts. Seems to be no way to challenge them despite their atrocious feedback!

T/M has gone rapidly downhill since its sale. No way to speak to a person and insufficient email resolution to any problems. A thoroughly unethical business. A disgrace to New Zealand. Would have given negative stars if allowed

Absolute rubbish, expensive to trade with their double charge fees and useless customer service! Beside fb I will start using the new website that's launching soon letgo.co.nz saw the add today and I have attached a photo of their advertising

After years of using Trade Me with no issues, the last trade was fraudulent and the police said this was not unusual.

I went to Trademe, the police, and bank as they suggested and the result... Trademe, the police and the bank all say they can do nothing.

Apparently the Trademe account was taken over, the email account was taken over and the bank account was taken over and the money was sent from the receiving ANZ account overseas within minutes of it landing and withdrawn there in hours (from what Kiwibank advised in their recovery attempt).

Do not use trademe! Not only are their fees ridiculously high but they can reverse funds out of your account with no explanation or anything! They won't answer your emails through customer service when you ask them why they took hundreds of dollars out and they don't have a contact number to call! THIEVES! Scammers!

There are too many options that don't seem relevant to a query when I need help. I still haven't heard from the Disputes team for a month now. The cutomer service (or lack thereof) is very disappointing.

Don't use this platform as it is very unhelpful. They will accept your payment and told you the seller had been instructed to ship the goods. The next moment they would tell you they hold on the money until a PING verification code had been received. As the seller had not received the money, the seller would not send the goods. When this happened, they would never answer your emails. You will be so helpless because they don't give their phone contact. This happened to me. They have held on my money one weeks already and I still have not received the goods. Neither my bank nor I know what the PING verification code was. Like Lazada of Shopee, they should protect the sellers and buyers, not just to hold the money on for a verification code but as a stakeholder. They have no right to hold it unless the sellers agree because ithe money is for the sellers. When the buyers have received the goods in good state and condition, they should within three days thereof release the money to sellers. If there is an issue raised within these three days they should solve it for them. Trade is just useless platform not helping the buyers and buyers when there is sn issue.

Recently bought an item on trademe with an agreement with the seller it would be sent via a safe carrier method, after sale the seller up and sends it by a risky carrier because it was more convenient for them, without telling me til after the fact
Reported it to trademe but they dont care if sellers mislead potential buyers as long as it means they get sales, and this is the second time they have swept a report of this from me under the rug

Harassing me to pay for the wrong payment. Contacted Corey TradeMe Property and related department multiple times. But they didn't solve it but threaten us.

When you buy something and the seller takes your money and you dont get goods or hear from them, dont expect help from trademe, they give you computer questions to answer and goes around in circles and goes no where.
Tells you to fill in forms, WHERE,? Theres none
For two days ive tried to get hold of trademe,, NO GO,, STILL CAN NOT GET HELP
Totaly useless
I got ripped of for $100 by Gee Yohaz
Another thief laughing at the system

No Star- My account was locked, and I have been emailing them every day Not even a Response ;). They should call back within 24 hours, But I have been waiting for over a Week! Please don't go by fancy Ads. This Customer service is not Reachable any other way now. Unless you show up in the Wellington office. It is no longer the company of the old. Will not use that site anymore. Very disappointing.
Please let me know how to reach this company to get my refund which the Retailer is happy to pay back to my ping account.

Trade me is not safe as they say, they don't care about how much you get ripped off and how much you loose and always by the side of the dodgy and leave the victim alone. Trust and safety staff are not balanced and works against the victim, don't care about you leaving Trademe and say we are not loosing anything. I wonder why in the last years I see trademe making ads to get more members coz of these dodgy unbalanced yrust and safety staff. See you die slowly Trade me!

High fees and hard to deal with, not recommended. Wouldn't use trade me if there was another option available

Zero stars in my books there is no way of contacting their customer service team. If there is an issues there is no way of resolving it. The chat option is crap. I don't understand how trademe is NZ most trusted marketplace. Ordered Binoculars from trade me. Came in broken the guy refused to help me saying I must have broken them filed a dispute with trade me no one has contacted me yet. I will not buy from trade me again.

Seller sold me a fake LV wallet. Contacted TM many times they refused to refund my money and despite of I have sufficient evidence they didn't give a dam. Don't buy from Trade me it's so obviously after my bad experience there are so many fake goods listing on their site and they will not do anything to protect you even though they advertised buyer protection policy in place but it's misleading. Trade me is only interested in collects fees nothing else and when it comes to customer service its like dealing with a bunch of high school kids what a bunch of arrogant useless people.

I recently won at auction two watches, two separate sellers on trade. One arrived broken, not working when it was described as being in working condition. The other hasn't arrived 6 weeks on.
Thye have told me that they are on the case but I think my money is just gone.
Previously bought another watch, all good, and a car as described.
Won't be using this site again

Is a good site that i have used in the past have tried to start up my own NZ trade me account but for some unknown reason the site administrator keeps disabling my account and gives no reason. I have not had problems with other trade me buyers and or sellers in the past or with Trade me. Is not fair that people can have a NZ trade me account and others cant. They probably dont answer there feedback, and or dont have a customer service plan in place for online problems.

I was looking at bulk uploading images via My Products. It refused to upload images from site despite that being the products intention.

They refused to admit the problem at first, had no idea how to fix it, refused to fix it. By now months had gone by. I took the problem to Nicole Williams the apparent boss who has even less idea than someone with no idea. She told me a product manager would contact me, it never happened and she never responded when I contacted her back. This something a junior Dev could fix and test in about 2 hours.

I have been waiting for more than 8 weeks for service and solution, however, none had sorted it out!

It's been good, so, I'm migrating all of my advertisements to other companies that have had better response and quality with less fee.

Thanks so much TradeMe's Team, your bad service is helping me to save money and find different flavors.

TradeMe is a legacy, New Zealand needs a better company and service.