I had a solid case against these buyer that put unfair feedback on my page. I even quoted from the Consumer Guarantees Act to prove that I have met up to my obligations. I was bitterly disappointed that the customer support team did not even bother to read the points but asserted that the buyer was right. This despite my clearly pointing out the buyer did not provide evidence, but word-of-mouth claims that the item I sold was faulty. Very sad. My rating is still over 99% though.