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ToysRusReviews 389

3.5

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ToysRus Reviews Summary

The company's reputation is mixed, with notable strengths in product selection and knowledgeable staff, particularly in-store. Customers appreciate the variety of toys and items available, which are often hard to find elsewhere. However, significant concerns arise regarding customer service, particularly related to shipping delays, poor communication, and inflexible return policies. Many customers report frustrations with damaged items, unfulfilled orders, and a lack of timely support. Overall, while the company offers a diverse range of products, its customer service practices and fulfillment reliability require substantial improvement to enhance customer satisfaction.

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Czechia
10 reviews
10 helpful votes
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I used to love coming here and playing :D Now I grew up, but will totally take my kids there.

Date of experience: March 16, 2016
Portugal
10 reviews
11 helpful votes
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Loved it as a child and now my sister's kids love it:-)

Date of experience: March 11, 2016
North Carolina
3 reviews
5 helpful votes
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Okay
March 1, 2016

It is exceptible but toooooo high pricesWarmer temperatures and an abundance of water have a tendency to speed up the formation of soil, in some cases rather dramatically. Whereas cooler temperatures and less precipitation slow down soil formation.
Warmer temperatures and an abundance of water have a tendency to speed up the formation of soil, in some cases rather dramatically. Whereas cooler temperatures and less precipitation slow down soil formation.
Warmer temperatures and an abundance of water have a tendency to speed up the formation of soil, in some cases rather dramatically. Whereas cooler temperatures and less precipitation slow down soil formation.
Warmer temperatures and an abundance of water have a tendency to speed up the formation of soil, in some cases rather dramatically. Whereas cooler temperatures and less precipitation slow down soil formation.

Date of experience: March 1, 2016
GB
23 reviews
22 helpful votes
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Has gotten crappy
February 24, 2016

This place has gotten increasingly bad to shop in over the past 10 years. I have quite a few nephews that I pick up toys from. It isn't fun to come here for anymore.

Date of experience: February 24, 2016
Georgia
12 reviews
3 helpful votes
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Convenient
February 21, 2016

I can browse and purchase online without waiting in line at the store

Date of experience: February 21, 2016
Florida
2 reviews
15 helpful votes
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NaNa Recommended
February 18, 2016

I have 4 grandchildren who live on the west coast so this is my go to website for birthday and Christmas gifts. The first year he moved there I bought their gifts locally and it cost me over $50 to ship them there via US postal service. Now I have Toys R Us ship directly to my son's home so that saves me on US postal rates. Plus if you spend a certain amount shipping is usually free. I have never had a problem with their service. I highly recommend them

Date of experience: February 18, 2016
California
10 reviews
17 helpful votes
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Great selection, not always the best prices, so check around first. Some items are exclusively theirs, then you are stuck. Shipping is a bit on the high side (in my opinion), but if you are close to a store, it ships there for free!

Date of experience: February 16, 2016
Florida
4 reviews
8 helpful votes
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It was my dad's birthday and I don't know what to give him. I dropped by Toys R Us to look for gifts for my nephew and saw these awesome trains and decided to get them for my father. It made him really happy since he loves trains. So for father's day, I'm coming back for a set of Legos since he also loves those. When looking for toys for either boys or girls, both young and young-at-heart, I always go to Toys R Us.

Date of experience: February 15, 2016
GB
3 reviews
70 helpful votes
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Staff need more training
February 13, 2016

Great toy shop, store near me need to train their staff better. Great for adult toys too!

Date of experience: February 13, 2016
Canada
32 reviews
32 helpful votes
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Kids and more kids
February 9, 2016

Great selection of toys and things, but nothing great to really stimulate kids. Like do it yourself crafts or science kits. Good place for plastic type bikes, butterfly nets, plastic musical instruments.

Date of experience: February 9, 2016
Kansas
2 reviews
0 helpful votes
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I like buying toys for my nieces and nephews here!

Date of experience: February 8, 2016
Canada
3 reviews
8 helpful votes
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Mixed Up
February 8, 2016

I have ordered from them 3 times and each time I get a phone call telling me that they have mixed up something or other.
But in the end they some how get it all straight.

Date of experience: February 7, 2016
Philippines
24 reviews
26 helpful votes
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Good stuff
February 8, 2016

Luck to find a good stuff here and purchase it for sale. Yay!

Date of experience: February 7, 2016
Maryland
2 reviews
14 helpful votes
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Superb
February 4, 2016

I order a doll few days back. They said I'll get my order in 7 working days. But I received my order with 4 days and I love the "Doll" because I wasn't expected they will deliver with the such an amazing quality. One more thing I got discount on my order too. Thank you for this kindness.

Date of experience: February 4, 2016
GB
5 reviews
16 helpful votes
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Best For toys
February 3, 2016

I don't think you can beat TRU, I went into my local store a few weeks ago and they were out of stock on something I needed for Xmas. I asked a staff member Sally who was so helpful they offered to order it from another store for me. When it arrived however it had a damaged box, I'd already paid but I had a decent £5 off refunded to me. Excellent service Thanks you Sally and Mike

Date of experience: February 3, 2016
France
5 reviews
3 helpful votes
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Site sérieux
February 1, 2016

Envoi rapide, avantages certains lors de vos commandes si vous possédez la carte du magasin, je recommande

Date of experience: February 1, 2016
Missouri
40 reviews
64 helpful votes
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I buy my baby shower gifts here because you get those one of a kind items for real good deals and the moms to be love them! You cannot go wrong at this place.

Date of experience: January 31, 2016
New York
19 reviews
18 helpful votes
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Dangerous for kids
January 25, 2016

Overseas-made crap that is dangerous for kids of any age.

Date of experience: January 25, 2016
Florida
5 reviews
9 helpful votes
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The Tonka truck power wheels toy we bought our two year old for Christmas was a big hit. Just a tip though, the low and high gear shifter is on the dash therefor the child can put it into high gear whenever they want. Personally I think high is way too fast for a two year old, at least for now. So, even though he loves the truck, we have to run along side him b/c once he shoves it into high gear you can't be sure he isn't going to go where he isn't supposed to or be able to turn in time. Overall it was easy to assemble and appears to be well constructed. Should be for $349!

Date of experience: January 19, 2016
Utah
26 reviews
32 helpful votes
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Decent site
January 12, 2016

Although Toys R us is quite expensive, they have pretty much any toy you are looking for, so this is a huge selling point of the site and company, it has been around forever and they are a huge household name.

Date of experience: January 11, 2016